Vicruns VD500 Series Instruction Manual Download Page 70

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Function Parameter Table VD500 Series Inverter User Manual

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1: Stop according to stop mode

2: Continue to run

Ten’s digit: input phase loss (13)

0: Coast to stop

1: Stop according to stop mode

2: Continue to run

Hundred’s digit: output phase loss
(14)

0: Coast to stop

1: Stop according to stop mode

2: Continue to run

Thousand’s digit: external fault (17)

0: Coast to stop

1: Stop according to stop mode

2: Continue to run

Ten thousand’s digit: communication
abnormal (18)

0: Coast to stop

1: Stop according to stop mode

2: Continue to run

F9-37

Fault Protection
Action Selection 2

Unit’s digit: encoder / PG card
abnormal (31)

0: Coast to stop

1: Stop according to stop mode

2: Continue to run

Ten’s digit: parameter read-write
abnormal (21)

0: Coast to stop

1: Stop according to stop mode

2: Continue to run

Hundred’s digit: running time reached
(27)

0: Coast to stop

1: Stop according to stop mode

2: Continue to run

Thousand’s digit: speed deviation is
too larg (40)

0: Coast to stop

1: Stop according to stop mode

2: Continue to run

Ten thousand’s digit: motor overspeed
(41)

0: Coast to stop

1: Stop according to stop mode

2: Continue to run

0x00000

○

Summary of Contents for VD500 Series

Page 1: ...k debug parameters setting failure diagnose and eliminate and daily maintenance and correlation matters Please read this manual to make sure you can install use and maintain the inverter correctly the...

Page 2: ......

Page 3: ...d Display 38 4 1 Introduction to Operation and Display Interface 38 4 2 Motor Parameter Self learning 40 4 3 Password Setting 41 4 4 Parameter Lock authority lower than password 41 Chapter 5 Function...

Page 4: ...2 8 2 Common Faults and Solutions 196 Chapter 9 Communication Protocol 197 9 1 About Protocol 197 9 2 Application Methods 197 9 3 Bus Structure 197 9 4 Protocol Description 197 9 5 Communication Frame...

Page 5: ...rations may cause moderate damage or light hurt and equipment damage or property damage 1 2 Safety Precautions 1 2 1 Before Installation Do not install the equipment if you find water seepage componen...

Page 6: ...result in accidents Use shielded cable for input output control circuit of analog and rapid speed pulse signal and ensure the shielding layer is reliably grounded 1 2 4 Before Power on Check that the...

Page 7: ...ation Inspection For first time usage motor is left unused for long time or periodically inspected insulation inspection must be done to avoid motor coils insulation failure which may result in invert...

Page 8: ...tion function for lightening induction But for user located in lightening frequent zones it is necessary to add lightening protection unit in front of inverter this does good to extend inverter lifesp...

Page 9: ...VD500 Series Inverter User Manual Safety and Precautions 5 damage or performance reduce...

Page 10: ...ble 2 1 Product specifications and technical data Adaptable Motor Model No Power Capacity kVA Rated Input Current A Rated Output Current A kW HP Single phase Power supply 220V 50 60Hz VD500 2S 0 7GB 1...

Page 11: ...T 55G VD500 4T 55P 72 0 113 0 112 0 55 70 VD500 4T 75G VD500 4T 75P 100 0 157 0 150 0 75 100 VD500 4T 90G VD500 4T 90P 116 0 180 0 176 0 90 110 VD500 4T 110G VD500 4T 110P 138 0 214 0 210 0 110 150 VD...

Page 12: ...00 00Hz Carrier frequency 0 5kHz 16 0kHz auto adjust carrier frequency Input frequency resolution 0 01Hz digit setup mode Control mode Vector V F control Start torque 0 25Hz 150 vector Motor type asyn...

Page 13: ...ulti motor switchover Two motors can be switched over via two groups of motor parameters Individual Function Support extension Support multi function I O extension card and incremental PG card Running...

Page 14: ...n and overload protection etc Installation location Indoor free from direct sunlight without dust corrosive gas combustible gas oil smoke vapor drip or salt etc Altitude level Lower than 2000m de rate...

Page 15: ...n W A D H B Fig 2 6 1 Schematic diagram for physical dimensions and mounting dimensions below 7 5kW W A D H B H1 Fig 2 6 2 Schematic diagram for physical dimensions and mounting dimensions 11kW 110kW...

Page 16: ...VD500 4T 1 5GB VD500 4T 2 2GB VD500 4T 3 7GB 5 5PB 106 5 175 185 118 169 4 5 1 8 VD500 4T 5 5GB 7 5PB VD500 4T 7 5GB 11PB 148 235 247 160 191 5 5 3 0 VD500 4T 11GB 15PB VD500 4T 15GB 18 5PB 120 308 3...

Page 17: ...155 148 18 13 78 Physical dmensions of keyboard Physical dimensions of keyboard holder Fig 2 7 1 External keyboard and holder dimension 66 5 109 5 78 5 148 5 The mounting hole size of the card mounted...

Page 18: ...power of resistor D braking frequency percentage of regenerating process account for the complete process Elevator 20 30 Uncoiling and recoiling 20 30 Centrifuge 50 60 Accidental braking loading 5 Gen...

Page 19: ...0 4T 500G 560P 100kW 1 2 External VDBU 4T 800G Table 2 4 is a guide data user can select different resistor value and power according to actual situation Selection of braking resistor is based on the...

Page 20: ...e contacting with metal has cut Non professional staff or untrained operator cannot do maintenance or change device of the inverter failure to comply will result in personal hurt or damage the device...

Page 21: ...litate future inverter relocation or repair and other logistics transportation Our company will provide 18 month warranty starting from the leave factory date as indicated on the bar code for the fail...

Page 22: ...from the vibration it should be less than 5 9m s 0 6g The inverter shall be mounted in locations free from oil dirt dust and metal powder The inverter shall be mounted in locations free from corrosive...

Page 23: ...f control panel fixing the bottom hook of panel to the install claw under the tank of panel put middle finger on upper clip and pull in until it fixed Fig 3 3 2 Removing and mounting the cover plate o...

Page 24: ...river to screw off the two screws at the bottom of the undercover plate then loosen the two screws at the top of the undercover plate pull down the undercover plate can be disassemble reverse order th...

Page 25: ...reater than 600kVA 2 On the same power source node has switch type reactive power compensation capacitor or with silicon controlled phased load will produce a lot of peak current could lead to convert...

Page 26: ...18 5kW 50 132kW 400 400kW 1250 22kW 63 160kW 450 450kW 1500 30kW 80 185kW 560 500kW 1800 37kW 100 200kW 560 560kW 2000 45kW 125 220kW 630 55kW 160 250kW 800 Table 3 3 Conductor cross sectional area Co...

Page 27: ...16 16 1 5 VD500 4T 45G 55P 200 100 25 25 1 5 VD500 4T 55G 75P 200 125 35 35 1 5 VD500 4T 75G 90P 250 125 50 50 1 5 VD500 4T 90G 110P 250 160 70 70 1 5 VD500 4T 110G 132P 350 350 95 95 1 5 VD500 4T 13...

Page 28: ...80 VD500 4T 37G 45P 90 0 16 90 0 030 78 0 70 VD500 4T 45G 55P 120 0 13 120 0 023 95 0 54 VD500 4T 55G 75P 150 0 10 150 0 019 115 0 45 VD500 4T 75G 90P 200 0 12 200 0 014 160 0 36 VD500 4T 90G 110P 25...

Page 29: ...ch is followed the product model represents standard model built in brake unit 3 Braking resistor s selection is based on the user demand refer to table 2 4 4 Signal lines and power line must be separ...

Page 30: ...which is followed the product model represents standard model built in brake unit 3 Braking resistor s selection is based on the user demand refer to table 2 4 4 Signal lines and power line must be s...

Page 31: ...is based on the user demand refer to Fig 2 4 4 Signal lines and power line must be separated alignments if you want to control cables and power cable cross let them cross by 90 degree angle It is best...

Page 32: ...circuit of three phase and higher than 18 5kw inverter 3 6 2 Instructions of Main Circuit Terminals of Inverter Table 3 6 Instructions of main circuit terminals of inverter Terminals Function Instruct...

Page 33: ...t in braking unit its braking resistor connecting terminal is effect The braking resistor selection table2 4 recommending value and the wiring distance should less than 5M Otherwise it can damage inve...

Page 34: ...5V 10V GND External 5V 10V power supply 1 Provide 5V 10V power supply for external units the maximum output current is 20mA J15 jumper on main control board to select 5V or 10V power output default is...

Page 35: ...nput terminal 1 DI2 COM Digital input terminal 2 DI3 COM Digital input terminal 3 DI4 COM Digital input terminal 4 DI5 COM Digital input terminal 5 1 Optical coupling isolation compatible with dual po...

Page 36: ...T1 normally closed terminal T1 A T1 C Relay T1 normally open terminal Relay Output T2 A T2 C Relay T2 normally open terminal Contact driving capacity AC250V 3A DC 30V 5A Ground PE Shield cable ground...

Page 37: ...V 3 7 4 Socket Connection Function Description Table 3 9 Socket connection function description Socket Code Function Description J6 Control board power board J6 is connection port of main control boar...

Page 38: ...2 Analog Input Terminal Since the weak analog voltage signal is easy to suffer external interferences it needs to use shielded twist cable generally and the length shall be no longer than 20meters as...

Page 39: ...3 7 7 Schematic diagram of digital output terminal using internal power supply HDO1 COM 4 7k Internal circuit External control Digital Frequency 24V COM VicRuns Fig 3 7 8 Schematic diagram of high sp...

Page 40: ...c diagram of digital output terminal using external power Fig 3 7 10 Schematic diagram of high speed pulse output using external power HDO1 Fig 3 7 10 as high speed pulse terminals F6 00 set to 0 3 7...

Page 41: ...d Electrical Installation 37 Fig 3 7 12 Schematic diagram of terminal of analog output of current signal 3 7 5 6 Output Terminals of Relay A use internal DC24V power B use external AC220V power Fig 3...

Page 42: ...z A L R FWD REV RUN V LED DIGITAL PANEL JOG REV MENU ESC ENTER DATA STOP RESET RUN Fig 4 1 1 Operation panel schematic 4 1 1 Keyboard Button Description Buttons Name Function Description Programming k...

Page 43: ...Code Viewing and Modification Methods The operation panel of the inverter adopts three level menu structure to carry out operations such as parameter setting The three level menu includes function pa...

Page 44: ...ion code group or function code function code parameter press ENTER DATA key enter into function parameter display status In function parameter display status press the ENTER DATA key to save and jump...

Page 45: ...d and the password protection turns enabled after exiting the function code editing status When pressing MENU ESC key again enter function code to view edit state 0 0 0 0 0 will be displayed and commo...

Page 46: ...turer F0 Basic Parameter Group Function Code Parameter Name Setting Range Factory Default Value Property F0 00 Motor Control Mode Led unit s digit motor 1 0 V F control 1 SVC 2 FVC Led ten s digit mot...

Page 47: ...ration relationship 0 Main auxiliary 1 Main auxiliary 2 Max value of the two 3 Min value of the two 0x00 F0 06 Auxiliary Frequency Source B Range Reference Selection when Superimposed 1 Relative to th...

Page 48: ...ende nt F0 19 Deceleration Time 1 0 00s 65000s Model depende nt F0 20 Acceleration Deceleration Time Unit 0 1s 1 0 1s 2 0 01s 1 F0 21 Acceleration Deceleration Time Reference Frequency 0 Max frequency...

Page 49: ...eed tracking restart 2 Pre excitation start AC asynchronous 0 F1 01 Starting Frequency 0 00Hz 10 00Hz 0 50Hz F1 02 Startup Frequency Holding Time 0 00s 60 00s 0 0s F1 03 Starting DC Braking Current Pr...

Page 50: ...wer limit 1 Stop 2 Zero speed running 0 F1 18 Start Selection of Set Frequency is Lower than the Start Frequency 0 Don t start 1 Zero speed running 1 F1 19 Run Direction 0 Same direction 1 Opposite di...

Page 51: ...Value Property F2 00 Motor Type Selection 0 Ordinary asynchronous motor 1 Frequency conversion asynchronous motor 0 F2 01 Rated Motor Power 0 1kW 1000 0kW Model depende nt F2 02 Rated Motor Voltage 1V...

Page 52: ...Encoder Type 0 ABZ incremental encoder 2 Rotate encoder 0 F2 20 ABZ Incremental Encoder AB Phase Sequence 0 Forward 1 Reverse 0 F2 21 Encoder Installation Angle 0 0 359 9 0 0 F2 24 Rotating Transforme...

Page 53: ...The full scale of options 1 7 corresponding to the F3 10 0 F3 10 Digital Setting for Motor Torque Upper Limit 0 200 0 150 0 F3 11 Brake Torque Upper Limit Source 0 Encode F3 12 setting 1 AI1 2 AI2 3 A...

Page 54: ...nt Compensation Gain 0 500 0 F3 26 SVC Torque Current Compensation Gain 0 500 0 F3 27 Torque Response Gain 1 1000 10 F4 Motor 1 V F Control Parameter Function Code Parameter Name Setting Range Factory...

Page 55: ...4 11 VF Oscillation Suppression Mode 0 Mode 0 1 Mode 1 0 F4 12 VF Oscillation Suppression Gain 0 100 Model depende nt F4 13 Maximum Overshoot of VF Oscillation Suppression 0 1000 200 F4 14 The Separat...

Page 56: ...inal Function Selection 0 F5 08 DI8 Input Terminal Function Selection 0 F5 09 DI9 Input Terminal Function Selection 0 No function 1 Forward running FWD 2 Reverse running REV 3 Three line mode run cont...

Page 57: ...ontrol 40 Torque control prohibit 41 Acceleration deceleration prohibit 42 Reverse prohibit 43 Frequency modification prohibit 44 Counter input 45 Counter reset 46 Length count input 47 Length reset 4...

Page 58: ...0 001Hz s 65 535Hz s 1 000Hz s F5 20 AI Curve Selection Unit s digit AI1 curve selection 1 Curve 1 2 point see F5 22 F5 26 2 Curve 2 2 point see F5 27 F5 31 3 Curve 3 2 point see F5 32 F5 36 4 Curve 4...

Page 59: ...ilter Time 0 00s 10 00s 0 10s F5 32 AI Curve 3 Min Input 10 00V F5 34 0 00V F5 33 Corresponding Setting of AI Curve 3 Min Input 100 0 100 0 0 0 F5 34 AI Curve 3 Max Input F5 32 10 00V 10 00V F5 35 Cor...

Page 60: ...tput 9 Frequency reached 10 Frequency 1 reached output 11 Frequency 2 reached output 12 Zero speed running 1 no output when stop 13 Zero speed running 2 output when stop 14 Frequency upper limit reach...

Page 61: ...sion card same as above 0x00000 F6 07 HDO1 Closing Delay 0 0s 3600 0s 0 0s F6 08 T1 Closing Delay 0 0s 3600 0s 0 0s F6 09 T2 Closing Delay 0 0s 3600 0s 0 0s F6 10 DO1 Closing Delay 0 0s 3600 0s 0 0s F...

Page 62: ...Voltage Upper Limit 0 00V 10 00V 10 00V F6 19 Corresponding Setting Value of AO1 Output Voltage Upper Limit F6 17 100 0 100 0 F6 20 AO1 Output Filter Time 0 00s 10 00s 0 00s F6 21 AO2 Output Voltage L...

Page 63: ...jog 4 Reverse jog 5 Rapid debugging 3 F7 01 STOP RESET Key Stop Function 0 STOP RES key stop function is valid only in keypad operation mode 1 STOP RES key stop function all valid in any operation mod...

Page 64: ...Hz F7 04 LED Display Stop Parameter 0000 0x3FFF Bit00 Set frequency Hz Bit01 Bus voltage V Bit02 DI input state Bit03 DO output state Bit04 AI1 voltage V Bit05 AI2 voltage V Bit06 AI3 voltage V Bit07...

Page 65: ...Overload Protection Gain 0 20 10 00 1 00 F8 05 Motor 1 Overload Pre alarm Coefficient 50 100 80 11kW 1 F8 06 Overvoltage over current Stall Mode Selection 0 Mode 0 1 Mode 1 11kW 0 F8 07 Overvoltage St...

Page 66: ...on 0 1s 60 0s 0 0s F8 22 Large Speed Deviation Detection Value FVC 0 0 50 0 max frequency 20 0 F8 23 Large Speed Deviation Detection Time FVC 0 0 No detection 0 1s 60 0s 0 0s F8 24 Action Selection Up...

Page 67: ...over current software 6 Constant speed over current software 7 Acceleration overvoltage 8 Deceleration overvoltage 9 Constant speed overvoltage 10 Under voltage 11 Motor overload 12 Inverter overload...

Page 68: ...st Time Fault F9 05 Bus Voltage Upon the Third Time Last Time Fault F9 06 Input Terminal State Upon the Third Time Last Time Fault F9 07 Output Terminal State Upon the Third Time Last Time Fault F9 08...

Page 69: ...Upon the First Time Fault F9 26 Input Terminal State Upon the First Time Fault F9 27 Output Terminal State Upon the First Time Fault F9 28 Inverter State Upon the First Time Fault F9 29 Power on Time...

Page 70: ...18 0 Coast to stop 1 Stop according to stop mode 2 Continue to run F9 37 Fault Protection Action Selection 2 Unit s digit encoder PG card abnormal 31 0 Coast to stop 1 Stop according to stop mode 2 Co...

Page 71: ...uency operation when no offload Ten thousand s digit PID feedback lost when running 18 0 Coast to stop 1 Stop according to stop mode 2 Continue to run 0x00000 F9 39 Fault Protection Action Selection 4...

Page 72: ...X IAI1I IAI2I 8 MIN IAI1I IAI2I 0 FA 03 PID Action Direction 0 Positive action 1 Anti action 0 FA 04 PID Given Feedback Range 0 65535 1000 FA 05 Proportion Gain Kp1 0 0 100 0 20 0 FA 06 Integral Time...

Page 73: ...50 00s 0 00s FA 23 Twice Output Deviation Positive Maximum 0 00 100 00 1 00 FA 24 Twice Output Deviation Reverse Maximum 0 00 100 00 1 00 FA 25 PID Integral Property Unit s digit integral separation 0...

Page 74: ...ration Time 2 0 0s 6500 0s Model depende nt Fb 05 Acceleration Time 3 0 0s 6500 0s Model depende nt Fb 06 Deceleration Time 3 0 0s 6500 0s Model depende nt Fb 07 Acceleration Time 4 0 0s 6500 0s Model...

Page 75: ...ed Value FDT2 0 0 100 0 FDT2 electrical level 5 0 Fb 20 Frequency Reached Detection Amplitude 0 0 100 0 max frequency 0 0 Fb 21 Any Frequency Reaching Detection Value 1 0 00Hz max frequency 50 00Hz Fb...

Page 76: ...in 0 0Min Fb 34 Accumulative Power on time Reached 0h 65535h 0h Fb 35 Accumulative Running Time Reached 0h 65535h 0h Fb 36 Timing Function Selection 0 Disabled 1 Enabled 0 Fb 37 Timing Run Time Select...

Page 77: ...cy Amplitude 0 0 50 0 0 0 Fb 54 Swing Frequency Cycle 0 1s 3000 0s 10 0s Fb 55 Triangular Wave of Swing Frequency Rise Time 0 1 100 0 50 0 Fb 56 Set Length 0m 65535m 1000m Fb 57 Actual Length 0m 65535...

Page 78: ...0 Stop when single run end 1 Keep the final value when single run end 2 Always circulation 0 FC 17 Simple PLC Power Failure Retentive Selection Unit s digit power failure retentive selection 0 Non re...

Page 79: ...ation Decel eration Time Selection of Simple PLC Reference 4 0 3 0 FC 28 Run Time of Simple PLC Reference 5 0 0s h 6553 5s h 0 0s h FC 29 Acceleration Deceleration Time Selection of Simple PLC Referen...

Page 80: ...on Deceleration Time Selection of Simple PLC Reference 10 0 3 0 FC 40 Run Time of Simple PLC Reference 11 0 0s h 6553 5s h 0 0s h FC 41 Acceleration Deceleration Time Selection of Simple PLC Reference...

Page 81: ...t 0 s 1 h 0 FC 51 Multi reference 0 Setting Method 0 Coding FC 00 given 1 AI1 2 AI2 3 AI3 expansion card 4 PULSE 5 PID 6 Preset frequency F0 09 given UP DOWN can modify 7 Keypad potentiometer 0 FC 52...

Page 82: ...ame Setting Range Factory Default Value Property FF 00 User Password 0 65535 0 FF 01 Parameter Initialization 0 No operation 1 Restore factory default setup value exclude of motor parameter 2 Clear th...

Page 83: ...5h 0 FF 13 Accumulative Power Consumption 0 C 65535 C 0 C FF 14 Accumulative Run Time 0h 65535h 0h FF 15 Accumulative Power on Time 0h 65535h 0h FF 16 Factory Use Parameter Reserved FF 17 Factory Use...

Page 84: ...rward 0 00Hz max frequency 50 00Hz A0 05 Max Frequency Source Selection under the Torque Control Reverse 0 Digital setting A0 06 1 AI1 2 AI2 3 AI3 expansion card 4 PULSE 5 Communication setting 6 Keyp...

Page 85: ...on card 3 PULSE 4 Communication setting 0 A0 17 Rotational Inertia Compensation Coefficient 0 00 10 00 0 00 A0 18 Rotational Inertia Compensation Upper Limit 0 0 50 0 5 0 A0 19 Rotational Inertia Comp...

Page 86: ...equency random depth 0 A1 06 Rapid Current Limiting Enable 0 Disable 1 Enable 1 A1 07 Current Detection Compensation 0 100 5 A1 08 SVC Optimize Mode Selection 0 Optimize 0 1 Optimize 1 2 Optimize 2 1...

Page 87: ...001 6 5535 Inverter power 55kW Tune paramete r A2 07 Asynchronous Motor Rotor Resistance 0 001 65 535 Inverter power 55kW 0 0001 6 5535 Inverter power 55kW Tune paramete r A2 08 Asynchronous Motor Lea...

Page 88: ...ilter Time Constant 0 000s 0 100s 0 000s A3 09 Torque Upper Limit Source in Speed Control Mode 0 Coding A3 10 setting 1 AI1 2 AI2 3 AI3 expansion card 4 PULSE setting 5 Communication Setting 6 MIN AI1...

Page 89: ...in 0 500 0 A3 26 SVC Torque Current Compensation Gain 0 500 0 A3 27 Torque Response Gain 1 1000 10 A4 Motor 2 V F Control Parameters Function Code Parameter Name Setting Range Factory Default Value Pr...

Page 90: ...Mode 0 Mode 0 1 Mode 1 0 A4 12 VF Oscillation Suppression Gain 0 100 Model depende nt A4 14 The Separation of VF Voltage Source 0 Digital setting F4 14 1 AI1 2 AI2 3 AI3 expansion card 4 PULSE setting...

Page 91: ...01 b0 08 User Code 8 F5 01 b0 09 User Code 9 F5 02 b0 10 User Code 10 F5 03 b0 11 User Code 11 F6 02 b0 12 User Code 12 F6 03 b0 13 User Code 13 FF 06 b0 14 User Code 14 FF 06 b0 15 User Code 15 FF 06...

Page 92: ...ual VDI5 Terminal Function Selection 0 59 0 b1 05 Virtual VDI Terminal State Setting Mode Unit s digit virtual VDI1 0 By virtual VDOx state to decide VDI is valid or not 1 By code b1 06 setting VDI is...

Page 93: ...rcuit with physical DIX internal 1 43 see the F6 group physical DO output selection 0 b1 13 Virtual VDO3 Output Function Selection 0 Short circuit with physical DIX internal 1 43 see the F6 group phys...

Page 94: ...tion Code Parameter Name Setting Range Factory Default Value Property b2 00 AI Curve 4 Min Input 10 00V b2 02 0 00V b2 01 Corresponding Setting of AI Curve 4 Min Input 100 0 100 0 0 0 b2 02 AI Curve 4...

Page 95: ...I Curve 5 Inflection Point 2 Input 100 0 100 0 30 0 b2 14 AI Curve 5 Max Input b2 12 10 00V 10 00V b2 15 Corresponding Setting of AI Curve 5 Max Input 100 0 100 0 100 0 b2 16 AI1 Setting Jump Point 10...

Page 96: ...rectio n b3 09 AI3 Displayed Voltage 1 0 500V 4 000V Factory Correctio n b3 10 AI3 Measured Voltage 2 6 000V 9 999V Factory Correctio n b3 11 AI3 Displayed Voltage 2 6 000V 9 999V Factory Correctio n...

Page 97: ...03 Output Voltage V 1V U0 04 Output Current A 0 01A U0 05 Output Power kW 0 1kW U0 06 Output Torque 0 1 U0 07 DI Input State 1 U0 08 DO Input State 1 U0 09 AI1 Voltage V 0 01V U0 10 AI2 Voltage V 0 0...

Page 98: ...eed 0 01Hz U0 30 Main Frequency A display 0 01Hz U0 31 Auxiliary Frequency B Display 0 01Hz U0 32 View Any Memory Address Value 1 U0 33 Reserved U0 35 Surplus Running Time 0 1Min U0 36 Reserved U0 37...

Page 99: ...VD500 Series Inverter User Manual Function Parameter Table 95 Function 41 80 U0 45 Current Fault State 1 U0 46 Torque Compensation Amount 0 1...

Page 100: ...arameter can give a full pay to the superiority of the vector control mode By adjusting the speed regulator parameter F3 group function code motor 2 is A3 group can obtain better performance For perma...

Page 101: ...r power on again after power off set frequency is the set frequency that power off in last time can bring through a keyboard keys and or multi function input terminal of the UP DOWN correction by memo...

Page 102: ...ed loop etc Application of PID as frequency source you need to set up FA group PID function parameter group related parameters 9 Communication setting Refers to the main frequency source by the HC is...

Page 103: ...frequency source A switch auxiliary frequency source B When multi function input terminal function 20 frequency source switch is invalid main frequency A as the target frequency When multi function i...

Page 104: ...ency source A if the selection is relative to the main frequency source the scope of the auxiliary frequency source will change as main frequency source A change F0 08 Auxiliary Frequency Source Offse...

Page 105: ...the frequency When frequency resolution is 0 01Hz the maximum output frequency of VD500 is 600 00Hz F0 16 Frequency Command UP DOWN Reference in Running 0 Running frequency 1 Set frequency 0 This par...

Page 106: ...th group Fb 07 Fb 08 F0 20 Acceleration Deceleration Time Unit 0 1s 1 0 1s 2 0 01s 1 To meet the need of all kinds of scene VD500 provides three kinds of acceleration deceleration time units is 1 seco...

Page 107: ...he set frequency source of F0 02 F0 07 is no longer work F0 23 Communication Protocol Selection 0 Modbus 0 See chapter 9 communication protocol description F0 24 Motor Selection 0 Motor 1 1 Motor 2 0...

Page 108: ...frequency to start Pre excitation time is not zero the first pre excitation restart can improve the motor dynamic response performance F1 01 Starting Frequency 0 00Hz 10 00Hz 0 50Hz F1 02 Startup Fre...

Page 109: ...m frequency 0 In the shortest possible time to complete the speed tracking process through the function of choosing the way of frequency converter motor speed tracking code Zero track down from the fr...

Page 110: ...value is the stronger the dc braking effect is but the greater the fever of motor and frequency inverter is Stop dc braking time refers to the dc braking holding time The dc baking process has been c...

Page 111: ...lower than the start frequency the running state of inverter can be through the parameter selection VD500 provide two kinds of running mode meet various application requirements F1 19 Run Direction 0...

Page 112: ...ver excitation Filter Coefficients 0 10 3 Over excitation control can inhibit the bus voltage rise avoid the overvoltage fault The bigger the over excitation gain is the better the inhibition effect i...

Page 113: ...time is T b t f f 9 5 9 4 2 Among them f is set frequency f b is the rated motor frequency T is the time for 0 frequency accelerate to f b rated frequency F1 28 Time Ratio of S Curve Start Segment 0...

Page 114: ...z Time t Rated frequency fb S curve acceleration deceleration B diagram Fig 6 4 S curve acceleration deceleration diagram F1 30 Zero Frequency Voltage Output Selection 0 Have voltage output 1 Non volt...

Page 115: ...0 0001 6 5535 Inverter power 55kW Tune parameter F2 07 Asynchronous Motor Rotor Resistance 0 001 65 535 Inverter power 55kW 0 0001 6 5535 Inverter power 55kW Tune parameter F2 08 Asynchronous Motor Le...

Page 116: ...or synchronous motor no load tuning AB phase sequence of ABZ encoder can be obtained F2 21 Encoder Installation Angle 0 0 359 9 0 0 This parameter applies only to synchronous motor control type of en...

Page 117: ...s of complete tuning inverter conduct to static tuning first and then according to the acceleration time F0 18 to the 80 of rated motor frequency after a period of time accordance with the deceleratio...

Page 118: ...erence Fig 6 5 Parameter diagram By setting the proportional coefficient and integral time of speed regulator can adjust the speed of dynamic response characteristics of vector control Increase the pr...

Page 119: ...g 6 MIN AI1 AI2 7 MAX AI1 AI2 The full scale of options 1 7 corresponding to the F3 10 0 F3 10 Digital Setting for Motor Torque Upper Limit 0 200 0 150 0 F3 11 Brake Torque Upper Limit Source 0 Encode...

Page 120: ...F3 22 Weak Magnetic Integral Multiples 2 10 2 Change the F3 21 and F3 22 can change the adjustment speed of weak magnetic current but weak magnetic current adjust faster could lead to instability gen...

Page 121: ...mode commonly used in these occasions such as induction heating inverter power supply torque motor control 8 V F half separation mode In this case V and F is proportional but the proportion relationsh...

Page 122: ...ncy F2 04 0 00Hz F4 09 MS VF Voltage Point 3 0 0 100 0 0 0 F4 03 F4 08 six parameters defined multistage V F curve The curve of multipoint V F should set according to the motor load characteristic wha...

Page 123: ...oscillation in small in order to avoid an adverse effect on operation of V F Please select the gain is 0 when motor no oscillation phenomenon Only in the obvious oscillation of the motor should be ap...

Page 124: ...o the PID closed loop produce output voltage Specific content see introduce of FA group 8 Communication given Refers to the voltage by the HC is given by way of communication When above voltage source...

Page 125: ...ine mode The forward reverse rotation of the motor is decided by the commands of Dix DIy terminals when Dix and DIy are effective the inverter to keep the first effective terminal determined direction...

Page 126: ...Digital command end DIn Three line control model 1 SB2 SB3 VicRuns Fig 6 11 Three line control mode 1 SB1 Stop button SB2 Forward rotation button SB3 Forward rotation button Three line control mode 2...

Page 127: ...se will delay let inverter is up and run run direction by a third impulse signal is produced DIx or pulse produced by DIy At the same time through disconnect DIn terminal signal can also achieve the d...

Page 128: ...0 63 see table blow 0 This parameter is used to set the functions of the multifunctional digital input terminals Set Value Function Description 0 No function The terminals not being used can be set n...

Page 129: ...own command Setting frequency can be goes up down when frequency source setting for the digital setting 13 UP DOWN setting clear When frequency preset is digital preset the terminal can clear terminal...

Page 130: ...e panel control terminal control communication control can use the terminal to make the frequency inverter deceleration and stop then the deceleration time fixed for deceleration time 4 at this time 3...

Page 131: ...nal Through four kinds of condition of two terminals can realize four groups of motor parameters switch the detailed content see table 3 50 User defined failure 1 51 User defined failure 2 When the us...

Page 132: ...terminal state changes delay time of the frequency inverter for the change Only DI1 DI2 DI3 have the function that set the delay time at present F5 19 Terminal UP DOWN change rate 0 001Hz s 65 535Hz...

Page 133: ...g Setting of AI Curve 1 Min Input 100 0 100 0 0 0 F5 24 AI Curve 1 Max Input F5 22 10 00V 10 00V F5 25 Corresponding Setting of AI Curve 1 Max Input 100 0 100 0 100 0 F5 26 AI 1 Filter Time 0 00s 10 0...

Page 134: ...e 0 00s 10 00s 0 10s The function and using method of curve 2 please refer to the insctructions of curve 1 F5 32 AI Curve 3 Min Input 10 00V F5 34 0 00V F5 33 Corresponding Setting of AI Curve 3 Min I...

Page 135: ...ting Pulse frequency can only be input into the inverter through the HDI1 channel The application of the group is simlar to the curve 1 please refer to the instructions of curve 1 F5 42 Travel Switch...

Page 136: ...g It indicate the inverter is in running state have the output frequency can be zero output ON signal at this time 2 Ready for run When the inverter main circuit and control loop is stable and the inv...

Page 137: ...f function code Fb 29 Fb 30 18 Current 2 reached output Please refer to the instruction of function code Fb 31 Fb 32 19 Zero current state Please refer to the instruction of function code Fb 25 Fb 26...

Page 138: ...running output ON signal 37 AI1 input limit When the value of analog input AI1 is more than Fb 41 AI1 input protection upper limit or less than Fb 40 AI1 input protection lower limit output ON signal...

Page 139: ...ncy when HDO1 pulse output mode F6 15 can be set from 0 01kHz 100 00kHz Pulse or analog signal output 0 0 100 0 corresponding function as below table Set value Function Description 0 Running frequency...

Page 140: ...onding Setting Value of AO2 Output Voltage Lower Limit 0 0 F6 24 0 0 F6 23 AO2 Output Voltage Upper Limit 0 00V 10 00V 10 00V F6 24 Corresponding Setting Value of AO2 Output Voltage Upper Limit F6 22...

Page 141: ...is switched by JOG REV key The funtion is valid only in the command source for the operation panel command channel 3 Forward jog Through the keypad JOG REV key to realize forward jog 4 Reverse jog Th...

Page 142: ...requency Y display Hz 0x000 0 Inverter in run condition parameter display is subjected to the function code which is a 16 bit binary number if one bit is 1 the corresponding parameters of the bit at r...

Page 143: ...everal parameter F7 04 LED Display Stop Parameter 0000 0x3FFF Bit00 Set frequency Hz Bit01 Bus voltage V Bit02 DI input state Bit03 DO output state Bit04 AI1 voltage V Bit05 AI2 voltage V Bit06 AI3 vo...

Page 144: ...Parameters 0 13 corresponding bit0 bit13 of F7 05 1 When use the double line show keyboard can select a display value by these two parameters but the function is the decimal input F7 07 Load Speed Dis...

Page 145: ...greater the value the smaller the warning advance When the inverter output current cumulants is greater than the product of overload inverse time curve with F8 02 inverter multi function digital DO ou...

Page 146: ...d be larger otherwise the supppression effect is not good may apppear overcurrent fault When overcurrent stall gain is set to 0 cancel the function of overcurrent stall F8 14 Short circuit to Ground U...

Page 147: ...cy converter fault alarm Err 40 and deal with according to the fault protection action mode When large speed deviation detection time is 0 0 cancel the large speed deviation fault detection F8 24 Acti...

Page 148: ...8 24 2 Decelerate to Stop time Deceleration time 1 Acceleration time 1 Instantaneous power failure judgment voltage F8 25 Deceleration time 1 Fig 6 16 Schematic diagram of instantaneous power failure...

Page 149: ...ime Fault F9 04 Current Upon the Third Time Last Time Fault F9 05 Bus Voltage Upon the Third Time Last Time Fault F9 06 Input Terminal State Upon the Third Time Last Time Fault F9 07 Output Terminal S...

Page 150: ...Time Fault F9 29 Power on Time Upon the First Time Fault F9 30 Running Time Upon the First Time Fault F9 33 Fault Automatic Reset Times 0 20 0 F9 34 Fault Automatic Reset Interval Time 0 1s 100 0s 1...

Page 151: ...inue to run Hundred s digit running time reached 27 0 Coast to stop 1 Stop according to stop mode 2 Continue to run Thousand s digit speed deviation is too larg 40 0 Coast to stop 1 Stop according to...

Page 152: ...r show Err and directly downtime When the option is according to the stop way to stop inverter show A and press down way down show Err after stop When the option is continue to run frequency converter...

Page 153: ...sponse to the dramatic changes improve the dynamic performance but easy to introduce and enlarge the interference signals and cause the system unstable please use caution Fig 6 17 Process PID principl...

Page 154: ...quantity and give quantitative deviation are 100 0 PID regulator to adjust the amplitude of output frequency instructions for maximum frequency Integration time Ti1 Determine the intensity of the PID...

Page 155: ...hing according to the deviation 0 FA 19 PID Parameters Switching Deviation 1 0 0 FA 20 20 0 FA 20 PID Parameters Switching Deviation 2 A2 19 100 0 80 0 In some applications a set of PID parameters can...

Page 156: ...ges too fast make the inverter running stable FA 23 Twice Output Deviation Positive Maximum 0 00 100 00 1 00 FA 24 Twice Output Deviation Reverse Maximum 0 00 100 00 1 00 FA 23 and FA 24 respectively...

Page 157: ...is less than the feedback loss detection values FA 26 and duration more than PID feedback loss detection time FA 27 frequency converter alarm fault Err 23 and deal with according to the selected fault...

Page 158: ...on deceleration time are exactly the same please reference F0 18 and F0 19 related instructions Through the different combination of the multi function digital inputs terminal DI it can be switched to...

Page 159: ...nce point of load VD500 can be set up to two hopping frequency points if the two hopping frequency are set to 0 then cancel the hopping frequency function The principle of the hopping frequency and th...

Page 160: ...on Lagged Value FDT2 0 0 100 0 FDT2 electrical level 5 0 When the running frequency is higher than the frequency detecion values the frequency converter multi function output DO output ON signal and t...

Page 161: ...6 24 Schematic diagram of frequency reached detect amplitude Fb 21 Any Frequency Reaching Detection Value 1 0 00Hz max frequency 50 00Hz Fb 22 Any Frequency Reaching Detection Amplitude 1 0 0 100 0 ma...

Page 162: ...s 600 00s 0 1s When the output current of the inverter is less than or equal to zero current detection level and the duration is more than the zero current detection delay time the inverter muti funct...

Page 163: ...00 0 rated motor current 100 0 Fb 32 Any Current Reaching 2 Amplitude 0 0 300 0 rated motor current 0 0 When the output current of frequency converter is set at the positive and nagetive detection amp...

Page 164: ...inverter timing starts when it is started to set timing run time the inverter automatically stop muti function DO output ON signal at the same time Frequency converter starting at each time timing sta...

Page 165: ...A 29 must be selected PID stop operation FA 29 1 at this time Fb 48 Timing Brake Frequency 0 00Hz 50 00Hz 1 50Hz Fb 49 Timing Brake Time 0 0s 60 0s 2 0s In the process of stop when the output frequenc...

Page 166: ...s a fixed value Swing running frequency is constraints by the frequency upper limit and frequency lower limit Aw Aw Swing frequency amplitude Aw Fset Pb 52 Jumping frequency Aw Pb 53 Output frequency...

Page 167: ...is higher must use HDI1 port Fb 59 Set Count Value 1 65535 1000 Fb 60 Designated Count Value 1 65535 1000 Count value need to be collect by the multi function digital input terminals In the applicatio...

Page 168: ...i reference 11 100 0 100 0 0 0 FC 12 Multi reference 12 100 0 100 0 0 0 FC 13 Multi reference 13 100 0 100 0 0 0 FC 14 Multi reference 14 100 0 100 0 0 0 FC 15 Multi reference 15 100 0 100 0 0 0 Multi...

Page 169: ...reference 0 FC 00 OFF OFF OFF ON Multi reference 1 FC 01 OFF OFF ON OFF Multi reference 2 FC 02 OFF OFF ON ON Multi reference 3 FC 03 OFF ON OFF OFF Multi reference 4 FC 04 OFF ON OFF ON Multi referen...

Page 170: ...PLC as frequency source the positive and negative of FC 00 FC 15 to determine the running direction if the negative value indicates that the frequency inverter is running in the opposite direction Tim...

Page 171: ...m memory stage to continue running Selection non retentive then each time start to restart PLC process FC 18 Run Time of Simple PLC Reference 0 0 0s h 6553 5s h 0 0s h FC 19 Acceleration Deceleration...

Page 172: ...553 5s h 0 0s h FC 35 Acceleration Deceleration Time Selection of Simple PLC Reference 8 0 3 0 FC 36 Run Time of Simple PLC Reference 9 0 0s h 6553 5s h 0 0s h FC 37 Acceleration Deceleration Time Sel...

Page 173: ...ter 0 This parameter decision the given channel of multi reference 0 In addition to FC 00 there are a variety of other options to convenient switching between multi reference and other given way When...

Page 174: ...F 14 the total running time FF 15 are not restored 2 Clear the record information To remove converter fault record information cumulative power consumption FF 13 cumulative power on time FF 14 total r...

Page 175: ...display mode Display Function parameter display Custom parameters display User change parameters display The display code of display mode of each parameters is VD500 inverter provides two groups of pe...

Page 176: ...the accumulative running time of frequency converter since the factory When this time reach to set running time Fb 35 inverter multi function digital output function 30 output ON signal FF 15 Accumula...

Page 177: ...on under the Torque Control Mode 0 Digital setting A0 02 1 AI1 2 AI2 3 AI3 expansion card 4 PULSE 5 Communication setting 6 MIN AI1 AI2 7 MAX AI1 AI2 8 Keypad Potentiometer the full scale of option 1...

Page 178: ...speed can change smoothly But for the occasion need torque rapid response you need to set the torque control acceleration and deceleration time is 0 00 s For example two motor hard wired drag the sam...

Page 179: ...onal Inertia Compensation Upper Limit 0 0 50 0 5 0 A0 19 Rotational Inertia Compensation Starting Frequency 0 00Hz max frequency 10 00H z A0 20 Lowest Resolution Frequency only effective to SVC 0 00 N...

Page 180: ...than the factory value will lead to frequency inverter radiator temperature rise at this time the user needs to use the frequency converter derating otherwise the inverter has the risk of overheating...

Page 181: ...y of the output voltage waveform have special requirements or the motor is abnormal oscillation such as motor need to try to switch to select different compensation mode High power is recommended for...

Page 182: ...11 Cooling Fan Control 0 Fan operation in runtime 1 Fan is always running 0 Used to select the action mode of cooling fan selection for 0 the fan running when the inverter in running state or if the r...

Page 183: ...er Code 9 F5 02 b0 10 User Code 10 F5 03 b0 11 User Code 11 F6 02 b0 12 User Code 12 F6 03 b0 13 User Code 13 FF 06 b0 14 User Code 14 FF 06 b0 15 User Code 15 FF 06 b0 16 User Code 16 FF 06 b0 17 Use...

Page 184: ...ct the needed parameter summary to b0 group as the user customization parameters convenient to view and change such as operation b0 group most provide 31 users customize parameter b0 group parameter d...

Page 185: ...usand s digit virtual VDI4 same as above Ten thousand s digit virtual VDI5 same as above 0x00000 b1 06 Virtual VDI Terminal state setting Unit s digit virtual VDI1 0 Disabled 1 Enabled Ten s digit vir...

Page 186: ...erter power on and finished initialization detect VDI1 is effective and the terminal corresponding to forward running equivalent to a frequency inverter receives a terminal forward running command fre...

Page 187: ...rtual VDO3 Output Function Selection 0 Short circuit with physical DIX internal 1 43 see the F6 group physical DO output selection 0 b1 14 Virtual VDO4 Output Function Selection 0 Short circuit with p...

Page 188: ...ed to cooperate with virtual digital quantity input VDIx implement some simple logic control When virtual VDOx output function selection for 0 the output state of VDO1 VDO4 determined by DI1 DI4 input...

Page 189: ...AI Curve 4 Max Input 100 0 100 0 100 0 b2 08 AI Curve 5 Min Input 10 00V b2 10 10 00V b2 09 Corresponding Setting of AI Curve 5 Min Input 100 0 100 0 100 0 b2 10 AI Curve 5 Inflection Point 1 Input b2...

Page 190: ...g Jump Range 0 0 100 0 0 5 b2 18 AI2 Setting Jump Point 100 0 100 0 0 0 b2 19 AI2 Setting Jump Range 0 0 100 0 0 5 b2 20 AI3 Setting Jump Point 100 0 100 0 0 0 b2 21 AI3 Setting Jump Range 0 0 100 0 0...

Page 191: ...and other measurement instruments display voltage refers to the voltage display value of frequency inverter sampling as shown in U0 group AI voltage before correction U0 21 U0 22 When correction inpu...

Page 192: ...7 DI Input State 1 U0 08 DO Input State 1 U0 09 AI1 Voltage V 0 01V U0 10 AI2 Voltage V 0 01V U0 11 AI3 Voltage V U0 12 Count Value 1 U0 13 Length Value 1 U0 14 Load Speed Display 1 U0 15 PID Setting...

Page 193: ...ry Address Value 1 U0 33 Reserved U0 35 Surplus Running Time 0 1Min U0 36 Reserved 1 U0 37 Power Factor Angle 0 1 U0 38 ABZ position 1 U0 39 VF Separation Target Voltage 1V U0 40 VF Separation Output...

Page 194: ...d 2 The power input and output power cables of the inverter and weak current signal cables e g control line shall not be arranged in parallel and vertical arrangement is preferable 3 It is recommended...

Page 195: ...e between motor and inverter can reduce distributed capacitance The bigger the carrier frequency is the bigger the leakage current is By reducing carrier frequency to reduce leakage current but reduci...

Page 196: ...is too small 5 V F curve inappropriate 6 Inverse module short circuit protection 1 Extend acceleration time 2 Self tuning to motor parameter 3 Check grid input power 4 Select inverter with bigger pow...

Page 197: ...e to the normal range 2 Cancel the external power or installation brake resistance 3 Increase the acceleration time 4 Installation brake unit and resistor Err 09 Constant speed overvoltage 1 High inpu...

Page 198: ...rnal fault 1 Through the multi function terminal DI input external fault signal 2 Through the virtual IO function input external fault signal 1 Reset running 2 Reset running Err 18 Communicati on faul...

Page 199: ...ase sequence and motor running in the opposite direction 1 Change the encoder phase sequence or exchange any two phase of three phase motor line Err 35 User self define fault 1 1 Through the multi fun...

Page 200: ...the rectify bridge or the buffer resistor If the light is on the fault may be lies in the switchover power supply Please ask for support 8 2 2 Power Supply Air Switchover Trips off When Power On Insp...

Page 201: ...rk That is the basis to guarantee the Modbus serial communication 9 4 Protocol Description VD500 series inverter communication protocol is a kind of serial master slave communication protocol in the n...

Page 202: ...decimal 0 as broadcast address Function field CMD 03H read slave parameter 06H write slave parameter Data field DATA N 1 DATA 0 2 N Bit data this part is the main content of communication also as the...

Page 203: ...equency high Bit xx H Output frequency low Bit xx H CRC CHK low Bit xx H CRC CHK high Bit xx H END T1 T2 T3 T4 When Fd 05 1 START T1 T2 T3 T4 ADDR 01H CMD 03H Bit number 10H Output frequency high Bit...

Page 204: ...mat Error Check Method Frame error check mode includes two part verification Bit check of byte odd even verify and CRC check of complete data of format 9 6 3 1 Byte check User can select different che...

Page 205: ...1 the register will be separately do XOR with pre set value if LSB is 0 then no need The complete process will be repeated for 8times After completing of the last Bit the 8th Bit the next 8Bit byte wi...

Page 206: ...an be achieved Corresponding function code shown by the following address High byte 00 0 F group F 40 4 F group A 50 5 F group b Low byte 00 to FF Such as Function code F3 12 in the block is not store...

Page 207: ...jog 0005 Coast to stop 0006 Decelerate to stop 0007 Fault reset 2000H 0008 Emergency stop Read inverter state only read State Address State Function 0001 Forward rotation 0002 Reverse rotation 3000H 0...

Page 208: ...ormal 0014H motor debugging abnormal 0015H read write abnormal 0016H disconnection detection fault 0017H PID feedback lost when running 0018H short circuit to ground upon motor 0019H reserved 001AH re...

Page 209: ...refers to the frequency converter data to accept the end up to a machine to send data in the middle of the interval of time If the response time delay is less than the system processing time the respo...

Page 210: ...n Protocol VD500 Series Inverter User Manual 206 Fd 06 Communication Read Current Resolution 0 0 01A 1 0 1A 0 Used to determine the communication while reading the output current current value of the...

Page 211: ...card Multi function extension card and installation diagram as show below AI3 24V COM 10V 5V AI2 AO1 AO2 24V COM Fig A 1 Multi function extension card and installation diagram A 1 The Installation Co...

Page 212: ...parts A 3 Jumper Switchover Function Description Table A 2 Socket connection function description Jumper Switchover Code Jump Selection Function Description 24V port When jump cap plug connect to 24V...

Page 213: ...M HDO1 DO1 T2 A T2 C A A Z Z B B GND 5V S1 S2 S3 S4 Separate dial any of a set of dialswitch to realize frequency division output S1 S2 S3 S4 corresponding 2 4 6 8 16 frequency division J7 J2 J4 Fig B...

Page 214: ...onverter set parameters FF 01 for 1 parameters to restore the factory values After set the the related motor parameters of F2 group then set F2 26 doing motor parameter self learning set up the relate...

Page 215: ...rnal device 3 If there is any failure or damage to the product please correctly fill out the Product Warranty Card in detail 4 The maintenance fee is charged according to the latest Maintenance Price...

Page 216: ...Address Contact Person Customer Information Company Name Postcode Tel of Email Product Model Serial No Product Information Name of supplier who supplied you the unit Failure Description eg Fault code...

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