Vertical TeleVantage 7.5 Install Manual Download

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NSTALLING

NTEL

ELEPHONY

OMPONENTS

NDEX

-2

Toshiba digital phones

6-17

Toshiba digital station boards

6-17

trunk boards

6-7

VoIP phones

6-11

D-Channel ISDN trace utility

using

B-5

DCM. See Intel Dialogic Configuration Manager

DI/SI32 Rev 1 analog station boards

configuring

7-33

DI0408LSAR2 boards

configuring

7-32

Dialogic Makecall Utility

using

B-2

Dialogic MSI-GBL Power module

connecting

6-14

Dialogic System Information Output utility

using

C-2

DID Interface Unit

connecting

6-8

digital phones

connecting

6-14

digital station boards

configuring

7-29

connecting

6-14

digital trunk boards

configuring

7-17

setting clocking signal

7-17

DISIx analog station boards

connecting

6-12

DM3 boards

about

4-7

assigning firmware file to DI/SI32 board

7-33

assigning firmware files

7-14

changing media load

F-1

if not detected by DCM

C-3

verifying logical IDs

C-10

DSIx board drivers

installing

7-10

DSIx digital station boards

configuring

7-29

connecting

6-14

DSIx drivers

test-starting

7-34

E1 CAS trunk boards

connecting

6-10

GlobalCall 4.3

installing

7-11

H.323 phones

connecting

6-11

HDSI/x analog station boards

connecting

6-13

HMP. See Intel HMP

how to use this manual

1-2

installing

DSIx drivers

7-10

Intel Dialogic

driver updates

7-9

drivers

7-6

GlobalCall 4.3

7-11

Internet telephony boards

6-6

ISA boards

6-6

Robbed Bit T1 Experimenter

7-36

telephony boards

6-6

Toshiba digital station boards

6-6

using this manual

1-2

Intel Dialogic

driver updates

installing

7-9

drivers

Summary of Contents for TeleVantage 7.5

Page 1: ...INSTALLING INTEL TELEPHONY COMPONENTS TELEVANTAGE 7 5 ...

Page 2: ......

Page 3: ... SUPPLIERS DISCLAIM ALL OTHER WARRANTIES REPRESENTATIONS PROMISES AND GUARANTEES EXPRESS OR IMPLIED STATUTORY OR OTHERWISE ON THE SOFTWARE MEDIA DOCUMENTATION OR RELATED TECHNICAL SUPPORT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY PERFORMANCE AND FITNESS FOR A PARTICULAR PURPOSE VERTICAL WILL NOT BE LIABLE FOR ANY BUG ERROR OMISSION DEFECT DEFICIENCY OR NONCONFORMITY IN...

Page 4: ......

Page 5: ...tel HMP version requirements 3 2 TeleVantage Server PC requirements with Intel HMP 3 2 Intel HMP license requirements 3 2 Ordering Intel HMP licenses 3 3 Configuring Intel HMP resources via flexible licensing 3 4 About Intel HMP license file names 3 6 Chapter 4 Intel Dialogic Telephony Hardware and Software Re quirements 4 1 Introduction 4 2 Intel Dialogic telephony resource overview 4 2 Trunk res...

Page 6: ...nnections with Intel HMP 5 14 APIC timer operation and Intel HMP 5 15 Changing the IP address used by Intel HMP 5 16 Uninstalling Intel HMP 5 16 Section 3 Installing Intel Boards and Drivers Chapter 6 Installing Intel Dialogic Boards 6 1 Introduction 6 2 Perform these steps 6 2 Static warning 6 3 Setting Intel Dialogic board IDs 6 4 Installing Intel Dialogic boards 6 6 Connecting trunk boards to t...

Page 7: ...n tasks 7 13 Board specific configuration tasks 7 19 Test starting the Intel Dialogic drivers 7 33 Configuring an ISDN line 7 35 Configuring Robbed Bit T1 signaling 7 35 About Robbed Bit T1 signaling 7 35 Installing the Robbed Bit T1 Experimenter 7 36 Using the Robbed Bit T1 Experimenter 7 36 Configuring Robbed Bit T1 signaling manually 7 40 Placing and receiving test phone calls 7 41 Testing indi...

Page 8: ...roblems C 1 Intel Dialogic System Information Output C 2 Troubleshooting Robbed Bit T1 problems C 14 Troubleshooting ISDN PRI T1 E1 problems C 15 Troubleshooting problems with analog trunks C 17 Appendix D Using the Intel Dialogic Configuration Manager D 1 Running DCM remotely using Microsoft Terminal Services D 2 Configuring DCM for remote administration in a Windows 2000 2003 Terminal Server env...

Page 9: ...CHAPTER 1 CHAPTER 1 INTRODUCTION CHAPTER CONTENTS Overview 1 2 How to use this manual 1 2 Where to get help 1 2 ...

Page 10: ...e steps required to plan for and install your TeleVantage system Q Installing TeleVantage is where all TeleVantage installations or upgrades begin For an overview see Chapter 1 in Installing TeleVantage Q Installing Intel Telephony Components this manual contains three main sections Q Section 1 Preparing for Installation The chapters in this section describe the Intel telephony resources that you ...

Page 11: ...CHAPTER 2 CHAPTER 2 TELEPHONY RESOURCE OPTIONS CHAPTER CONTENTS Overview 2 2 Providing telephony resources for TeleVantage 2 2 Intel HMP vs Intel Dialogic boards 2 3 ...

Page 12: ...ns are performed by dedicated digital signal processors DSPs on telephony boards installed in the TeleVantage Server Q Intel NetStructure Host Media Processing Intel HMP software When installed on the TeleVantage Server Intel HMP software performs like an Intel Dialogic DM3 telephony board but all media processing takes place on the Server PC processor and memory Intel HMP uses the Server s networ...

Page 13: ...ly IP ports are directly supported If you require analog T1 E1 or ISDN BRI service or need to support analog phones you must purchase one or more third party gateway devices and connect them to the TeleVantage Server over VoIP Digital phones are not supported Boards are available for use with TeleVantage that support a wide variety of trunks analog VoIP T1 E1 and ISDN BRI as well as digital and an...

Page 14: ......

Page 15: ...Section 1 Preparing for Installation ...

Page 16: ......

Page 17: ...CHAPTER 3 CHAPTER 3 INTEL HMP REQUIREMENTS CHAPTER CONTENTS Introduction 3 2 Intel HMP version requirements 3 2 TeleVantage Server PC requirements with Intel HMP 3 2 Intel HMP license requirements 3 2 ...

Page 18: ... TeleVantage Server that comes with Intel HMP and TeleVantage 7 5 pre installed and that meets the requirements described in TeleVantage Server PC requirements in Chapter 3 of Installing TeleVantage Contact your TeleVantage provider to obtain a Vertical TeleVantage Server that meets your needs You must use a static IP address for the NIC that handles RTP audio traffic on the TeleVantage Server PC ...

Page 19: ...ation free 4 resources of each type 45 days Available from www intel com go mediaprocessing No2 Trial3 free Any supported combination4 30 days Contact an Intel authorized distributor or your TeleVantage provider Yes5 Purchased Any supported combination4 Does not expire Contact an Intel authorized distributor or your TeleVantage provider Yes5 Emergency Replacement6 Replaces a Purchased license 14 d...

Page 20: ...n TeleVantage If you are familiar with the Intel boards required for your configuration a quick way to determine the equivalent Intel HMP resource requirements is to total up the IP Voice and conference resources provided by Intel boards and then purchase similar quantities of Intel HMP resources If you also need to use low bit rate coders you must purchase one of those resources for every basic R...

Page 21: ...s used while playing or recording voice files even when voice files are played without a telephone while playing tones such as the dial tone or ringback tone while collecting digits from a user while recording files and so forth For a complete list of when voice resources are used in TeleVantage see Appendix A in Installing TeleVantage Enhanced RTP e 64 Allows the use of low bit rate LBR G 723 1 G...

Page 22: ...rce type Q r Basic RTP G 711 Q v Voice Q e Enhanced RTP Q c Conferencing Q s Speech Integration Q f T 38 Fax Termination The following abbreviations identify the license type Q ver Verification license Q tri Trial license Q pur Purchased license Q eme Emergency license Examples The following Verification license file supplied with Intel HMP supports 1 RTP G 711 resource and one voice resource 1r1v...

Page 23: ...CHAPTER 4 CHAPTER 4 INTEL DIALOGIC TELEPHONY HARDWARE AND SOFTWARE REQUIREMENTS CHAPTER CONTENTS Introduction 4 2 Intel Dialogic telephony resource overview 4 2 About telephony boards 4 5 ...

Page 24: ...ed software components The following software components included on the Intel Dialogic CD must be installed on the TeleVantage Server PC Q Intel Dialogic System Release SR 5 1 1 Drivers Q Intel Dialogic SR 5 1 1 Feature Pack 1 System Update FP1 SU Q TeleVantage SR 5 1 1 Driver Updates For instructions on how to install and configure the Intel Dialogic software see Chapter 7 Important The Intel Di...

Page 25: ...st users a lower ratio of IP trunks to IP phones such as 1 to 4 may be acceptable Note An Excel spreadsheet called IntelRTPResourceNeeds xls is provided for you to help calculate the IP trunk and RTP Resource needs you need to support your configuration It is located by default in C Program Files TeleVantage Administrator Using a host based VoIP stack Most Internet telephony boards can be configur...

Page 26: ...sing an embedded H 323 stack Important Intel Dialogic SR 5 1 1 SU 107 included with TeleVantage 7 5 does not support embedded stack Embedded stack is only supported by Intel Dialogic SR 5 1 1 SU 69 included with TeleVantage 7 Some legacy Internet telephony boards can be configured to use an embedded H 323 stack See the Trunk Resources by Board table in Appendix E for boards that you can use with a...

Page 27: ...capability Some voice resources provide continuous speech processing CSP capability TeleVantage does not use the CSP capabilities of these voice resources but will use these voice resources for normal voice resource activity such as playing or recording voice files CSP capable voice resources can be used by third party applications Conference resources Conference resources provide conferencing cap...

Page 28: ... allows for the switching of phone calls and sharing of resources between boards There are 2 TDM voice bus types the SCbus and the CTbus Q The SCbus supports a maximum of 1024 timeslots which means that the total number of timeslots used by all of the installed Intel Dialogic boards cannot exceed 1024 Q The CTbus supports a maximum of 4096 or 1024 timeslots depending on the signaling mode used The...

Page 29: ...configuration is 1160 which exceeds the system limit of 1024 timeslots About DM3 boards TeleVantage supports the following Intel Dialogic DM3 boards which have special requirements and configuration needs as outlined in the rest of this manual Q DM IPx integrated Internet telephony boards with T1 and E1 trunk and conferencing resources Q DISIx or HDSI x analog station boards Q DM V160LP and DM V16...

Page 30: ......

Page 31: ...Section 2 Installing Intel HMP ...

Page 32: ......

Page 33: ...sing dual network connections with Intel HMP 5 14 APIC timer operation and Intel HMP 5 15 Changing the IP address used by Intel HMP 5 16 Uninstalling Intel HMP 5 16 Important The Intel HMP installation process requires that you restart your PC one or more times Keep the Intel HMP Software Drivers CD in the drive while restarting Do not remove the Intel HMP Software Drivers CD until instructed to d...

Page 34: ...le remote installations have not been verified Scheduling an upgrade If you are upgrading the live telephone system at your company you must schedule the upgrade to take place after business hours The process of upgrading can take awhile and during this time your telephone system will be offline and unavailable Intel HMP documentation You have the option of installing the Intel HMP documentation o...

Page 35: ...tage Server where TeleVantage and Intel Dialogic boards are currently installed go to the next section If you are installing a TeleVantage system for the first time go to Installing Intel HMP 1 1 on page 5 5 Uninstalling your current Intel Dialogic drivers You must perform this step if you are installing Intel HMP 1 1 on a TeleVantage Server where TeleVantage and Intel Dialogic boards are currentl...

Page 36: ...Confirm the clean up procedure in the Question dialog box Click Yes to continue 6 In the TeleVantage Intel Driver Clean up Utility System Restart dialog box click Yes I want to restart my computer now and then click OK 7 After your PC restarts log on as the same user you logged on as previously Do not remove the Intel HMP CD yet Go to the next section ...

Page 37: ...nstallations Important If you are installing Intel HMP on a TeleVantage Server where Intel Dialogic boards are currently installed remove the boards before installing Intel HMP 1 In the Driver Setup click Intel HMP 1 1 Drivers 2 The Intel HMP 1 1 Drivers installation program starts Follow the on screen instructions ...

Page 38: ...NIC on the TeleVantage Server that will be used for VoIP audio traffic for example 192 168 1 6 See Network interface card requirements in Chapter 3 in Installing TeleVantage for more information Installation may take several minutes The following screen summarizes the installation so far Click OK to continue ...

Page 39: ...nd then click Finish 5 After your PC restarts log on as the same user you logged on as previously Do not remove the Intel HMP CD yet Go to the next section Installing Intel HMP 1 1 SU ________________________________ You must perform this step for all installations To install Intel HMP 1 1 SU 1 In the Driver Setup click Intel HMP 1 1 SU Drivers ...

Page 40: ...1 1 SU Drivers installation program starts Follow the on screen instructions 3 If the following message is displayed click OK to continue After the Intel HMP 1 1 SU installation completes see APIC timer operation and Intel HMP on page 5 15 for more information ...

Page 41: ...he license directory on the TeleVantage Server PC See page 5 10 Q Install and activate your Intel HMP license See page 5 11 Q Switch to a different Intel HMP license See page 5 13 Q Upgrade your Intel HMP license See page 5 13 Q Install an Emergency Replacement license See page 5 13 You use the Intel HMP License Manager to install and activate your Intel HMP license to switch to a different licens...

Page 42: ...ret the license key General fault MC_ERROR_LICENSE_KEY Failed to obtain the license key Important Do not modify the license file in any way If you do so Intel HMP will not work and you will violate the copyright law Do not move the license file after you activate it The license file must remain in the location from which it was activated Important Keep your Intel HMP license serial number and veri...

Page 43: ...our Intel HMP license To install and activate your Intel HMP license 1 From the Start menu click Programs HMP HMP License Manager The Intel NetStructure Host Media Processing Intel HMP License Manager dialog box opens showing the Verification license that was installed automatically ...

Page 44: ...License The following message confirms that the license was successfully activated Make sure that you perform the steps described in the message To do so Q Click OK and then close the License Manager Q Start the Intel Dialogic Configuration Manager DCM as described Starting Intel HMP on page 5 14 Q Stop the Intel Dialogic System Service service if it is running Q In the DCM main dialog box click A...

Page 45: ...rade a Purchased license to add additional resources Contact an Intel authorized distributor or your TeleVantage provider for more information When you obtain the upgraded license save it to your license directory and follow the steps described in Switching to a different Intel HMP license on page 5 13 Installing an Emergency Replacement license Because Intel HMP licenses can only be used on the S...

Page 46: ...the green button on the toolbar or choose Service Start Service Q To stop the System Service if it is running click the red button on the toolbar or choose Service Stop Service 4 To exit DCM choose File Exit Using dual network connections with Intel HMP _______________ Although it is not a requirement you may be able to provide better quality of service when using Intel HMP if you use two network ...

Page 47: ... HMP uses the Advanced Programmable Interrupt Controller APIC timer for its high resolution timer The APIC timer operation may conflict with certain modes of the Advanced Configuration and Power Interface ACPI The Intel NetStructure HMP 1 1 installation program checks to determine if the ACPI is enabled If it is enabled and does not meet the minimum version requirement the following message is dis...

Page 48: ...el HMP is no longer associated with the NIC on the TeleVantage Server that handles RTP audio traffic You can identify this problem by the following Windows Event Log message 191 Error The Server did not start because the IP address specified when you installed HMP is no longer valid To avoid this problem change the IP address according to the following instructions 1 Update the following Windows r...

Page 49: ...re prompted to do so 5 Click HMP 1 1 and then click Remove Follow the onscreen instructions Where to go next_______________________________________ When you have successfully installed Intel HMP according to the instructions in this manual you must install and configure the TeleVantage components according to the instructions in Installing TeleVantage ...

Page 50: ......

Page 51: ...Section 3 Installing Intel Boards and Drivers ...

Page 52: ......

Page 53: ... 6 2 Setting Intel Dialogic board IDs 6 4 Installing Intel Dialogic boards 6 6 Connecting trunk boards to trunk lines 6 7 Connecting Internet telephony boards and VoIP phones 6 11 Connecting station boards and phones 6 11 Configuring the BCP connection panel for failover support 6 17 ...

Page 54: ...et the Intel Dialogic board IDs Each Intel Dialogic board in your system must have a unique board ID which you set using a physical switch on the boards Because the board IDs are physical switches on the boards it is easiest to set the IDs for all boards before installing them in the PC Q Install the Intel Dialogic boards in the TeleVantage Server PC This step includes the following Q Inserting ea...

Page 55: ...work area The work area must have a static dissipative wrist strap connected to a grounded static dissipative mat or table surface upon which you place the PC and static sensitive components as in the following illustration The following additional safeguards will help prevent static damage during installation Q Keep the boards in their plastic anti static shipping containers until you are ready t...

Page 56: ...ding the boards listed should also be installed lowest to highest Q ISA boards Q Analog trunk boards Q T1 and E1 trunk boards Q MSI x station boards Q Voice resource boards Q Non DM3 PCI boards Q Analog trunk boards Q T1 and E1 trunk boards Q MSI x station boards Q Voice resource boards Q DM3 PCI boards see page 4 7 for a list of DM3 boards Q Analog trunk boards Q T1 and E1 trunk boards Q Internet...

Page 57: ... 16 available settings 0 F Q MSI x station boards Set the board ID to one of the 32 available settings 0 31 using the two switches on the board Q To set board IDs 0 15 set the SW2 switch to OFF and dial the SW1 rotary switch to one of the sixteen settings from 0 F Q To set board IDs 16 31 set SW2 to ON and dial the SW1 rotary switch to one of the sixteen settings from 0 F The ON and OFF positions ...

Page 58: ...following guidelines when connecting boards with ribbon cables Q If you have more connectors than boards be sure to use both end connectors leaving the unused connectors in the middle of the ribbon cable This is especially important with the CTbus ribbon cable since it runs at a higher frequency and is more prone to termination or antenna effects Q Make sure that there is no more than 7 inches of ...

Page 59: ...o the CTbus side of the adapter When properly connected the two ribbon cables will lie flat and the colored stripe on one edge of both ribbon cables will face toward the bracket end of the boards 5 After installing and connecting all of your boards replace the PC cover and power cords Go to the next section Connecting trunk boards to trunk lines ______________________ Connect the Intel Dialogic tr...

Page 60: ...the board attach the connector on the rear of the analog trunk board to the BCP connection panel port labeled A LS 1 8 Only the correct cable will fit If you are installing two D 80SC 4LS boards connect the second board to the port labeled B LS 4 8 2 Connect the DID interface unit to the RJ 11 jacks labeled Outside Lines Trunks on the BCP connection panel Use jacks T1 T4 for 4 line systems and jac...

Page 61: ... If you think you will be receiving many DID calls you might want to leave your DID trunks as inbound only Connecting Robbed Bit T1 trunk boards See Additional required hardware for T1 service in Chapter 4 in Installing TeleVantage 1 Connect the trunk lines from the telephone company to the Channel Switching Unit CSU 2 Using phone cable connect the CSU directly to the Intel Dialogic T1 trunk board...

Page 62: ...telephone company to the Network terminal type 1 adapter NT1 2 Connect the NT1 to the Intel Dialogic shielded breakout box using the custom shielded RJ 45 cable specified in Additional required hardware for ISDN BRI service in Chapter 4 in Installing TeleVantage 3 Connect the Intel Dialogic shielded breakout box to the Intel Dialogic BRI board using a Intel Dialogic SCSI 3 BRI breakout box cable T...

Page 63: ... via Ethernet For information about using VoIP with TeleVantage see the following in Administering TeleVantage Q Chapter 14 Configuring SIP Internet Telephony Q Chapter 15 Configuring H 323 Internet Telephony When you have connected all of your Internet telephony boards go to the next section Connecting station boards and phones ______________________ This section describes how to connect the foll...

Page 64: ...abeled Station Lines on the BCP connection panel Use jacks S1 S8 for 8 station boards S1 S16 for 16 station boards or S1 S24 for 24 station boards Assign your Operator to station S1 and other people who can handle a large volume of calls to stations S2 S4 If the TeleVantage Server goes into failover your first 4 analog trunks T1 T4 will be routed directly to stations S1 S4 See Failover support in ...

Page 65: ...4 RJ 45 cables Connect the top port of the installed board to the left most port on the back of the SIB and so forth Note Cables must be connected in the correct order If they are not connected correctly TeleVantage stations will be numbered incorrectly Also stations may not be detected when you start the TeleVantage Server See TeleVantage Server fails to detect some or all stations on HDSI x anal...

Page 66: ...e BCP connection panel Note For the BCP connection panel to get power both the BCP connection panel and the PC to which the MSI x or DISIx board is attached must be powered on An older configuration requires that you use the MSI board power cable to connect the DC power plug to the matching power plug labeled MSI Board Power on the BCP connection panel A separate cord connects the DC power plug on...

Page 67: ...r 48v power supply Q 24v power supply model number PSDSI6224V Used for the supported NEC Nortel Norstar and Nortel Meridian digital phones Q 48v power supply model number PSDSI6248V Used for all other supported digital phones including NEC phones Q DSI162LGNHMP 4 wire board Supports the Avaya Legend MLX digital phones and comes with a 48v power supply Important Be sure to use the correct power sup...

Page 68: ...log phone and digital phone wiring requirements in Chapter 5 in Installing TeleVantage for more information 3 Using RJ 11 phone cables connect your digital phones to the breakout box or Multi Jack Adapter See Analog phone and digital phone wiring requirements in Chapter 5 in Installing TeleVantage for more information Note The Nortel Meridian 1 2xxx series digital phones require a straight through...

Page 69: ... a breakout box using a 50 pin RJ 21X connector 2 Connect the power supply jack on the board to the Toshiba external power supply 3 Using RJ 11 phone cables connect the Toshiba digital phones to the breakout box See Analog phone and Toshiba digital phone wiring requirements in Chapter 5 in Installing TeleVantage for more information Toshiba Strata CS_DKTU station boards appear in the Windows Devic...

Page 70: ...lure occurs the BCP connection panel will route the first four incoming analog trunk lines T1 T4 to the first four stations S1 S4 Each incoming trunk call rings on the corresponding station and each station can then make outgoing calls on its corresponding trunk All other system features are disabled during the Server or power failure When power is restored TeleVantage automatically restarts and r...

Page 71: ...P connection panel The cable transmits a periodic watchdog signal from TeleVantage to the BCP connection panel 3 Set at least one of the Watchdog Signal Type switches on the BCP connection panel to the On position More than one of the switches can be on Where to go next_______________________________________ When you have successfully installed Intel Dialogic and Toshiba hardware and prepared your...

Page 72: ......

Page 73: ...l Dialogic GlobalCall 4 3 7 11 Configuring the Intel Dialogic drivers 7 12 Test starting the Intel Dialogic drivers 7 33 Configuring an ISDN line 7 35 Configuring Robbed Bit T1 signaling 7 35 Installing Toshiba Strata DKTU station boards and drivers 7 42 Important The Intel Dialogic board driver installation process requires that you restart your PC one or more times Keep the Intel Dialogic CD in ...

Page 74: ... 7 5 and you must use these programs from the Intel Dialogic CD If you use Intel Dialogic installation programs from another source the drivers will not work correctly with TeleVantage Scheduling an upgrade If you are upgrading the live telephone system at your company you must schedule the upgrade to take place after business hours The process of upgrading the Intel Dialogic components can take a...

Page 75: ...alogic CD Note that this manual does not describe all Driver Setup screens in detail Note If you are installing TeleVantage from a zip file that you downloaded run the Driver Setup program manually from the CD image that you extracted to your TeleVantage Server s hard drive Note If the message Corrupt installation detected appears after you insert the CD or run autorun exe log on as a local admini...

Page 76: ...cluded with TeleVantage 7 5 cannot be installed on top of SR 5 1 1 FP1 SU 69 included with TeleVantage 6 and 7 To uninstall your current drivers 1 In the TeleVantage Administrator choose Tools Shut down Server Click Stop TeleVantage Server and Intel Dialogic Drivers and then click OK 2 Exit or stop all Intel Dialogic Services and TeleVantage Services and applications running on the TeleVantage Ser...

Page 77: ... note of the directory path where the Clean up Utility will back up those files so that you can reapply your changes later Click Yes to continue 6 In the TeleVantage Intel Driver Clean up Utility System Restart dialog box click Yes I want to restart my computer now and then click OK 7 After your PC restarts log on as the same user you logged on as previously Do not remove the Intel Dialogic CD yet...

Page 78: ...u must perform this step for all upgrades and first time installations To install the Intel Dialogic SR 5 1 1 Drivers 1 In the Driver Setup click Intel Dialogic SR 5 1 1 Drivers 2 The Intel Dialogic SR 5 1 1 installation program starts Follow the on screen instructions Installation may take 10 minutes or more ...

Page 79: ...dialog box opens again indicating that installation is complete click Finish to exit the Driver Setup Do not remove the Intel Dialogic CD yet Note If the Windows Found New Hardware wizard starts click Cancel to close it Go to the next section Installing Intel Dialogic SR 5 1 1 FP 1 SU _____________________ You must perform this step for all upgrades and first time installations To install Intel Di...

Page 80: ...n may take a few minutes 3 In the InstallShield Wizard Complete dialog box click Yes I want to restart my computer now and then click Finish 4 After your PC restarts log on as the same user you logged on as previously Do not remove the Intel Dialogic CD yet Note If the Windows Found New Hardware wizard starts click Cancel to close it Go to the next section ...

Page 81: ...and first time installations For a list of the driver updates that are installed see the following file on the Intel Dialogic CD driverupdates htm To install the TeleVantage SR 5 1 1 Driver Updates 1 In the Driver Setup click TeleVantage SR 5 1 1 Driver Updates 2 The TeleVantage SR 5 1 1 Driver Updates installation program starts Follow the on screen instructions ...

Page 82: ...can now remove the Intel Dialogic CD from the CD drive unless you are optionally installing the DSI drivers or GlobalCall 4 3 as described in the following sections 6 If you are upgrading from a previous version of TeleVantage and you had manually edited any Intel Dialogic prm pcd or config files edit the corresponding new files and make the necessary changes For reference you can use the copies o...

Page 83: ...e on screen instructions Installing Intel Dialogic GlobalCall 4 3________________________ Perform the following steps only if you are using E1 CAS protocols to install the latest versions of the GlobalCall drivers and prm files To install Intel Dialogic Driver GlobalCall 4 3 1 In the Driver Setup click Intel Dialogic GlobalCall 4 3 ...

Page 84: ...time you need to run the Restore Device Defaults command in the Intel Dialogic Configuration Manager DCM in order to fix an Intel Dialogic problem you will lose all non default configuration settings for all boards and will need to reconfigure them Important When the TeleVantage Server starts it automatically starts the Intel Dialogic drivers Do not set the Intel Dialogic drivers to autostart in D...

Page 85: ...any All digital installations should perform this step to ensure that your trunk boards use the clocking signal sent from the telephone company You specify a board that is connected to the telephone company and that board then supplies signaling to the other boards See page 7 17 Q Configure boards for use outside of North America and Japan If you are outside North America and Japan you must config...

Page 86: ...e list referring to the Firmware Description at the bottom of the dialog box to identify the file that supports the features that you need There may be several firmware files that provide different numbers or combinations of resources For more information to help you choose between the available firmware files see Appendix E Intel Dialogic Telephony Board Specifications For example if DCM detects ...

Page 87: ...d restarting the TeleVantage Server PC DCM may fail to automatically detect some boards If a board is not detected it does not appear in the DCM main dialog box 4 Compare the boards listed in DCM with the boards installed on your system If any boards are undetected see the following sections in Appendix C Troubleshooting for information about how to resolve the problem Q DM3 board If a DM3 board i...

Page 88: ... verify that this is a free IRQ click Start Programs Accessories System Tools System Information In the System Information dialog box double click Hardware Resources and then double click IRQs Do one of the following Q If the IRQ assigned to Intel Dialogic is not listed you do not need to change it Go to the next step Q If the IRQ assigned to Intel Dialogic is listed make a note of one that is not...

Page 89: ...dress assigned to Intel Dialogic in DCM Go to the next section Setting digital trunk boards to use the clocking signal sent by the telephone company Select an Intel Dialogic telephony board with a digital line connected to the telephone company to provide the clocking signal to the other trunk boards connected via the bus ribbon cable in the TeleVantage Server 1 To set your trunk boards to use the...

Page 90: ...n page 7 19 If you are located outside North America and Japan you must configure all your Intel Dialogic boards to use the a law audio format Important You use DCM to specify the a law format for all boards except for DSIx boards You use the Intel MEA Configuration program to specify the a law format for DSIx boards To specify a law format for all boards except DSIx boards 1 In the DCM main dialo...

Page 91: ...next section Board specific configuration tasks Depending on the boards in your system or your location you may need to perform one or more of the following additional tasks See the referenced pages for details Important Trunks require additional configuration steps using the TeleVantage Administrator For more information see Administering TeleVantage Chapter 5 Managing Trunks and Spans Board Task...

Page 92: ...ntel Dialogic board is an ISA or a PCI board see the Basic Board Information table in Appendix E 3 On the System tab select the ISABusWidth parameter and then select one of the following from the Value drop down list Q Select 16 bit if all of your ISA boards are 16 bit boards You can recognize a 16 bit ISA board because the edge connector has a gap in it Q Select 8 bit if all of your ISA boards ar...

Page 93: ...unk boards Perform the steps in this section only if you have one or more analog trunk boards installed To get the best audio quality and prevent feedback when forwarding calls over analog trunks set the Receive Gain setting as described in this section 1 Start the Intel Dialogic Configuration Manager DCM if it is not already running See See Appendix D Using the Intel Dialogic Configuration Manage...

Page 94: ...ing the Intel Dialogic drivers on page 7 33 Configuring ISDN PRI T1 or ISDN PRI E1 trunk boards DM3 boards Specifying the ISDN protocol to use For DM3 boards the ISDN protocol is determined by the firmware file you selected according to the instructions in Assigning firmware files to DM3 boards on page 7 14 For example if you are using the NI2 protocol with a DM IP241 1T1 P100 board select the fir...

Page 95: ...unk board 3 Click the Interface tab 4 Select the board type from the list displayed 5 Set the Value field to the appropriate protocol for the type of board trunk and ISDN protocol you are using Find the appropriate entry from your carrier For example ISDN PRI T1 boards in the United States are usually set to NI2 ISDN PRI E1 boards in Europe are usually set to CTR4 6 Click OK 7 Repeat for each addi...

Page 96: ...udio on all ISDN PRI calls only with the IEs 1 and 8 on PROCEEDING SETUP_ACK and ALERTING messages Q When this feature is turned on TeleVantage connects audio on all ISDN PRI calls regardless of PROGRESS IEs You can turn this feature on or off by changing the Connect Audio on Proceeding setting via the TeleVantage Administrator for each ISDN PRI span See Optimizing your ISDN settings in Chapter 5 ...

Page 97: ...Enabling IE based audio connection On ISDN BRI spans audio connection is based on Information Elements IEs that accompany PROGRESS messages Q When turned off TeleVantage connects audio on all ISDN BRI calls only with the IEs 1 and 8 on PROCEEDING SETUP_ACK and ALERTING messages Q When this feature is turned on the default TeleVantage connects audio on all ISDN BRI calls regardless of PROGRESS IEs ...

Page 98: ...described in the table on page 7 19 When you are done go to Test starting the Intel Dialogic drivers on page 7 33 Configuring Robbed Bit T1 trunk boards for extended superframe service Perform the steps in this section only if you are using a Robbed Bit T1 service with a framing type of extended superframe B8ZS ESF You do not need to perform this procedure if you have Robbed Bit T1 using AMI SF Pe...

Page 99: ...es Dialogic Data Spandti prm Open the file in Notepad 9 Edit the file by adding the following lines 0014 01 ESF framing 0020 01 B8ZS 10 Save and close the file If you have Internet telephony boards go to the next section Otherwise perform any other required board specific configuration steps described in the table on page 7 19 When you are done go to Test starting the Intel Dialogic drivers on pag...

Page 100: ... the first IP telephony board 3 Click the Network tab 4 Complete the following required fields See your network or system administrator for the values to enter Q For IPAddress enter the static IP address assigned to the network interface card NIC attached to the Internet telephony board Q For SubnetMask enter the network s subnet mask Q For GatewayIPAddress enter the IP address of your router 5 Cl...

Page 101: ...rs on the same Server Q Specific digital phone model in that family that you will connect to each port on the board for example Nortel Norstar M7324 Each port must be configured for the correct phone type If you unplug a phone from a port you can only replace it with the same model unless you reconfigure the port and specify a different model Note You use the Intel MEA Configuration program to con...

Page 102: ...nd then click Configure Device to open the Configuration Properties dialog box 3 On the Telephony tab select the Digital Phone Interface Type parameter at the top of the dialog box Then select the digital phone family that you will use with the board from the Value drop down list ...

Page 103: ... and then reopen the Configuration Properties dialog box for the board 5 To configure the first port on the board select the Digital Phone Model_1 parameter at the top of the dialog box Then select the digital phone model that you will connect to that port from the Value drop down list ...

Page 104: ...ed analog trunk and station boards This section is optional and only applies if both of the following are true Q Your TeleVantage Server contains two or more network interface connections NICs Q You want to specify which NIC is used for RTP RTCP audio traffic The other NIC s will be used for your other network traffic Note Once this global setting is set according to the following instructions it ...

Page 105: ...ding to the following instructions 1 Start the Intel Dialogic Configuration Manager DCM if it is not already running See See Appendix D Using the Intel Dialogic Configuration Manager for instructions 2 In the DCM main dialog box right click the first DI SI32 Rev 1 board and then select Configure Board Note DI SI32 Rev 1 boards are label DISI32 in the DCM main dialog box 3 On the Misc tab select th...

Page 106: ...rvice Status displayed at the bottom of the dialog box changes to Running after the drivers have started If you encounter a problem see Troubleshooting Intel Dialogic board problems on page C 1 3 When you have verified that the Intel Dialogic digital station board drivers start successfully stop the drivers To do so click the red button on the toolbar or choose Service Stop Service To test start t...

Page 107: ...allations only If you have an ISDN T1 connection you do not need to configure your board If you experience problems with your Robbed Bit T1 line after following the instructions in this chapter see Troubleshooting Robbed Bit T1 problems on page C 14 About Robbed Bit T1 signaling Robbed Bit T1 signaling replaces the least significant bits in specific locations in the T1 transmission with signaling ...

Page 108: ...stallation Restart your PC when you are prompted to do so Using the Robbed Bit T1 Experimenter Use the Robbed Bit T1 Experimenter to configure event signaling correctly in TeleVantage if your carrier only uses A and B bits for Robbed Bit signaling If your carrier uses C and D bits you must configure signaling manually according to the instructions on page 7 40 The Robbed Bit T1 Experimenter dialog...

Page 109: ...enter starts only if you have a T1 trunk board and an MSI board installed on your PC 3 If you have more than one T1 board installed in your PC select which board to configure Click Options Analyze Board Board n where n is the number of the board you want to configure The T1 Board with the lowest ID number is selected by default 4 Click File Load Template If you have a local T1 trunk select local1 ...

Page 110: ...p or down in the list 8 Complete the digit collection definition by checking Send wink before collection digits or Send wink after collection digits according to the specifications of your carrier 9 Try to place and receive a call see Placing and receiving test phone calls on page 7 41 If the calls succeed your T1 line is set up correctly and you can go to step 12 If the calls fail go to step 10 1...

Page 111: ... configuration data for the specified board to the Windows registry in the format that TeleVantage requires which ensures that the TeleVantage Server can use your T1 trunk 13 If the board you just configured is the only T1 board save the file as a template that you can use in the event that it needs to be reloaded by choosing File Save Template Close the Robbed Bit T1 Experimenter by choosing File...

Page 112: ...an action click Edit to open the Action dialog box and then select one of the choices under Actions Q Wait for bit state In this action TeleVantage waits to receive bits sent by the carrier Select the Bit signal pattern of bits to be sent by the carrier and then enter the Timeout in milliseconds Q Send bit state In this action TeleVantage sends bits to the carrier Select the Bit signal that TeleVa...

Page 113: ...n to the Trunks view Go to the next section Placing and receiving test phone calls To determine the correct configuration for your T1 line you must place and receive test phone calls Your T1 carrier can give you a number to call To place a call 1 On the Advanced tab set Actions for to Outbound pickup 2 Click Place Call 3 In the Place Call dialog box enter the phone number to dial and the timeslot ...

Page 114: ...t Wink from the Bit State drop down list To receive an A high B high state from your carrier select Wait for bit state from the Actions list and then select A high B high from the Bit State drop down list 6 Click OK to add the action to the Actions for list 7 Click Execute to execute the command If the command is to send an action the action is sent If the command is to receive an action the Robbe...

Page 115: ...ere to go next_______________________________________ When you have successfully installed and configured the Intel Dialogic hardware and drivers you must install and configure the TeleVantage components according to the instructions in Installing TeleVantage ...

Page 116: ......

Page 117: ...Appendixes ...

Page 118: ......

Page 119: ...ard____________________ Important For the most up to date board specifications including number and type of voice and conference resources per board refer to the Excel file SupportedTelephonyBoards xls included on the root directory of the Intel Dialogic Drivers CD Appendix E contains the same information in table format How voice resources are used _____________________________ Each trunk and eac...

Page 120: ...urce if the voice resource already allocated to the station is not capable of providing these features Q While ringing with Caller ID Intel Dialogic MSIx boards only DM3 boards do not require a voice resource for this operation Not applicable to Intel HMP Q While sending Caller ID on Call Waiting MSIx and HDSIx boards only other DM3 boards do not require a voice resource for this operation Not app...

Page 121: ...TeleVantage for a trunk or station as needed See the Station and Other Resources by Board table in Appendix E for details of dedicated and shared voice resources by board Dedicated trunk voice resources Some Intel Dialogic trunk boards associate a voice resource with each trunk The nature of the association varies based on trunk type and active protocol Q Non DM3 analog trunk resources Each non DM...

Page 122: ...ntage Maximum possible voice resource use TeleVantage needs enough voice resources to handle the peak expected voice resource load on the system The theoretical maximum peak load with system call recording turned off occurs when all trunks and all stations each require a voice resource at the same time For example on an 8 trunk by 8 station system the maximum number of voice resources required is ...

Page 123: ...o the following Q If you are using Intel HMP obtain a license for more HMP voice resources Q If you are using Intel Dialogic boards you can do any of the following Q Add a voice resource only board such as a D 160JCT or a DM V1200A 4E1 PCI board Q Add an analog trunk board such as a D 41JCT LS or D 120JCT LS and do not attach trunks to several of the trunk ports on the board The dedicated voice re...

Page 124: ... trunk call to an external number When more than one installed board provides conference resources conference calls may be automatically shifted to a board that supports larger conferences as parties are added without interrupting the ongoing conference For more information on how TeleVantage uses conference resources see Administering TeleVantage When the TeleVantage Server runs out of conference...

Page 125: ... conference MSI 160SC GBL MSI 240SC GBL MSI 80PCI GBL MSI 80PCI GBL DI SI32 12 Up to 5 conferences DISI16R2 16 Up to 5 conferences DISI24R2 DISI32R2 DM V2400A 120 Up to 60 parties per conference DM IP241 1T1 P100 301 1 Conference resources are available on these boards only if you configure the board with a media load that provides a host based VoIP stack See Using a host based VoIP stack on page ...

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Page 127: ...age B 2 Q Intel Dialogic ISDIAG utility See page B 2 Q TeleVantage D Channel ISDN trace utility See page B 5 Q TeleVantage Two B Channel Transfer test utility See page B 9 To troubleshoot problems on your ISDN line 1 Ask your ISDN carrier for the optimal protocol values for your line Enter them into the Windows registry as described in Changing TeleVantage ISDN protocol parameters on page B 4 2 If...

Page 128: ...U you do not need to use ISDIAG Enter the correct protocols in the Windows registry as described in Changing TeleVantage ISDN protocol parameters on page B 4 If you are able to make calls successfully using the DMU but cannot make calls using TeleVantage see ISDN calls work via the Intel Dialogic Makecall Utility but fail via TeleVantage on page C 16 Using ISDIAG __________________________________...

Page 129: ...mand prompt window 2 Go to the following directory C Program Files Dialogic BIN Note This is the default directory If you specified a different directory for the Intel Dialogic drivers when you installed them go to that location instead 3 Enter ISDIAG The syntax for launching ISDIAG appears as shown in the next figure 4 Enter ISDIAG followed by the appropriate codes For example ISDIAG 1 1 t s v Do...

Page 130: ...res to make and receive calls you can update TeleVantage with those protocols by using the TeleVantage Administrator Use the following procedure if you were able to determine the correct protocols when you used the DMU or if you want to change a particular parameter 1 In the TeleVantage Administrator Trunks view right click a trunk in the ISDN span that you want to update and choose Open Span ...

Page 131: ...wn list 4 Click OK Using the TeleVantage D Channel ISDN trace utility ____________ The D Channel ISDN trace utility D Channel Trace shows you the exact data sent over an ISDN line connecting TeleVantage and the phone company This information is useful when debugging ISDN problems and helps you communicate with the phone company about what TeleVantage is sending or receiving over the ISDN line D Ch...

Page 132: ...identify the Intel Dialogic board number 1 Open tvstart txt located in the same directory as TeleVantage Server logs The default location is C Program Files TeleVantage Server Logs 2 Search for the last instance of the text Board Table This corresponds to the information logged the last time that the TeleVantage Server started 3 Search for the text Trunklist Following this is a series of entries f...

Page 133: ...les TeleVantage Server Logs The files are named according to the following format dtrace_dtibn_xxx dat where n is the Intel Dialogic board number and xxx is a value between 000 and 999 You use the Intel Dialogic PRITrace utility to create a text version of a binary trace file PRITrace is installed automatically in the Dialogic bin directory on the TeleVantage Server To view D Channel Trace files 1...

Page 134: ... 0x02 3 1 Extension Bit 00 Coding Standard 00000 Info Transfer Cap 4 1 Extension Bit 00 Transfer Mode 10000 Info Transfer Rate 1 CHANNEL ID 0x18 2 IE Length 0x03 3 1 Extension Bit 0 Interface ID Present 1 Interface Type 0 Spare 1 Preferred Exclusive 0 D Channel Indicator 01 Info Channel Sel 3 2 1 Extension Bit 00 Coding Standard 0 Number Map 0011 Channel Map Element 4 1 Extension Bit 0010101 Chann...

Page 135: ...e utility from there or copy it to another location If the feature does not appear to be working verify the following Q You ordered the Two B Channel Transfer feature from the phone company for the ISDN line using the NI2 protocol Q Using the TeleVantage Administrator edit the ISDN PRI T1 span and click the Tuning tab Make sure that the Supports Two B Channel Transfer checkbox is selected If not s...

Page 136: ...hat trunk Once the incoming call is received the utility attempts to place an outbound call to the number specified in the command line on the second trunk on the span If the Two B Channel Transfer fails contact your phone company and make sure that the ISDN line is correctly configured for ISDN Two B Channel Transfer If the line is configured correctly but the feature still does not work report t...

Page 137: ...antage Server fails to detect some or all stations on HDSI x analog station board See page C 3 Q Stations not responding error on DISIx analog station board See page C 3 Q DCM fails to detect a DM3 board See page C 3 Q DCM fails to detect a D 41ESC board See page C 7 Q Troubleshooting mixed CTbus board systems See page C 8 Q PCI boards not recognized at Server startup See page C 8 Q Intel Dialogic...

Page 138: ...esources and then double click IRQs Be sure to access the network with the Intel Dialogic drivers running to ensure the IRQ is not conflicting with the network card IRQ conflicts can also cause the system to crash If there is a conflict enter a different free IRQ number for the affected boards Q If you experience intermittent problems with boards not starting and your configuration includes both P...

Page 139: ...e HDSI x board to the SIB see Connecting DISIx analog station boards on page 6 12 2 Power off the SIB to reset it and then restart the TeleVantage Server Stations not responding error on DISIx analog station board If you encounter this problem make sure that the DISI x board connectors are fully tightened DCM fails to detect a DM3 board The Intel Dialogic Configuration Manager DCM is occasionally ...

Page 140: ...he following location http www pcitree de Intel Dialogic PCI boards are identified by one of the following Vendor IDs VID Q 10b5 PLX Technology Identifies a DM3 board Q 12C7 Dialogic Corp Identifies a non DM3 board To display the VID for a board click on the board in the PCITree main window The VID is displayed in the PCI Device pane at the upper right of the PCITree window Model number Type LED s...

Page 141: ...APPENDIX C TROUBLESHOOTING C 5 The following graphic shows the VID for a DM3 board For comparison purposes the following graphic shows the VID for a non DM3 board ...

Page 142: ...y OS is set to No If none of these resolves the problem go to the next step 4 Verify that no other device is using the IRQ assigned to the Intel Dialogic drivers To do so click Start Programs Accessories System Tools System Information In the System Information dialog box double click Hardware Resources and then double click IRQs Do one of the following Q If there is no IRQ conflict Go to the next...

Page 143: ...nd Q Log files located in the W2K System dir SYSTEM32 directory Q merc log Q dm3bsp log Q poweron log Q clusterpkg log is 1 2 3 and so forth Q dm3fdspdll log DCM fails to detect a D 41ESC board The Intel Dialogic Configuration Manager is occasionally unable to automatically detect a D 41ESC board If you encounter this problem manually add the board as follows 1 If the Intel Dialogic Configuration ...

Page 144: ...chassis If your chassis has no ISA slots place the boards farthest to the right when viewed from the face plates of the boards Q H 100 boards with H 100 connectors 68 pin must be next Q SCbus boards with H 100 connectors 68 pin must be next PCI boards not recognized at Server startup Windows 2000 systems detect but do not recognize Intel Dialogic PCI boards As a result when you restart a Server in...

Page 145: ...BIOS This problem results from an incompatibility between the Intel Dialogic System Service and the BIOS Advanced Configuration and Power Interface ACPI Resolving this issue involves disabling the ACPI functionality To configure BIOS so that the Intel Dialogic System Service can start invoke the BIOS configuration utility for your system The configuration choice depends on the version of the Phoen...

Page 146: ...e logical IDs may no longer match the physical board ID order If this occurs TeleVantage station and trunk numbers may no longer be correct You can recognize this condition because in the Device Monitor the logical board order does not match the board order as set via the physical switches on the boards When you add move or remove a DM3 board you should verify the logical ID order according to the...

Page 147: ...eter and then select the correct logical ID from the Value drop down list Click OK 8 Repeat steps 6 7 for any other affected DM3 boards 9 Click OK to save your changes 10 Restart the TeleVantage Server and the Intel Dialogic drivers System Event Log reports Error 5aa or PEB SCBUS cable missing and Intel Dialogic drivers fail to start These error messages may occur after installing new Intel Dialog...

Page 148: ...hones on calls that came in on D 120JCT LS analog trunk board IP phone users may hear an echo when listening to VoIP calls that originated on analog trunks that are outside of telephone company specifications and which came into the TeleVantage Server via a D 120JCT LS analog trunk board The problem may also occur on calls that came in on a D 120JCT LS board and were routed to another TeleVantage ...

Page 149: ... Dialogic CD Drivers Support MSIFirmware_FR32 msi240 fwl 4 Restart the TeleVantage Server DSIx board drivers do not start The DSIx board drivers will not start until you have configured the digital phone family on at least one DSIx board according to the instructions on page 7 29 No audio or one way audio on calls on DSIx boards If you are experiencing audio problems on calls on DSIx boards and ar...

Page 150: ...ve an incoming call Q Line drop Q What are the A and B bits set to when the caller hangs up Q Inbound pickup Q What do I have to set the A and B bits to in order to seize the line when an incoming call is detected Q Does the CO respond by sending back additional signals If Yes what are the line s A and B values set to Q Do I have to respond again with another bit signal If Yes what is it Q Outboun...

Page 151: ...ing Robbed Bit T1 signaling on page 7 35 Troubleshooting ISDN PRI T1 E1 problems ___________________ TeleVantage supports ISDN PRI T1 E1 spans Although these tend to be more straightforward to configure and test than their Robbed Bit T1 counterparts some special utilities are available to troubleshoot these configurations This section provides information about the following Testing and optimizing...

Page 152: ...901 704 MainThread Device Name dtiB1 ID 0x02 ISDN Protocol None InProtocol OutProtocol Country US Board Name D 240PCI T1 In the example above ID 0x02 indicates the T1 board with SC bus ID of 2 You can determine the SC bus ID of your T1 board by looking in the DCM or checking the setting of the rotary switch on top of the T1 board 2 If a similar entry exists for the malfunctioning T1 E1 board add t...

Page 153: ...sconnect tones you may need to modify the disconnect tone settings in the Windows registry For detailed information see Administering TeleVantage Appendix A section Defining custom tones Q Problem with how quickly your supplier provides dial tone again after a call has disconnected The supplier s switch may not be dropping loop current long enough for TeleVantage to detect the disconnect If this i...

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Page 155: ...ith TeleVantage Note Toshiba Strata CS DKTU station boards do not appear in DCM They appear in Windows Device Manager under System Devices and are identified as CTS PCDKSC card To use the Intel Dialogic Configuration Manager 1 Click Start Programs Intel Dialogic System Software Configuration Manager DCM 2 In the Computer Name dialog box select the TeleVantage Server PC and then click Connect Wait ...

Page 156: ...e Terminal Services in remote administration mode Configuring DCM for remote administration in a Windows 2000 2003 Terminal Server environment Perform the following steps in order to run DCM remotely on a Windows 2000 2003 Server This procedure ensures that the Intel Dialogic drivers are recognized 1 From the Terminal Service client connect and log in as administrator to the remote TeleVantage Ser...

Page 157: ...N MANAGER D 3 4 In the right pane expand Non Plug and Play Drivers 5 In the right pane double click Dialogic Configuration Driver 6 In the Dialogic Configuration Driver Properties dialog box click the Driver tab 7 Select Automatic as the Startup Type ...

Page 158: ...leVantage Server and start DCM DCM auto detects the Intel Dialogic boards on the remote Server Note If no DM3 boards are detected on the remote Server errors similar to the following will be logged to the TeleVantage Event Log These error messages are not fatal and can be ignored The dlgcmcd service depends on the dlgcmpd service which failed to start because of the following error The system cann...

Page 159: ...c Board Information See page E 1 Q Trunk Resource by Board See page E 2 Q Station and Other Resources by Board See page E 3 You can use the board specifications to determine which boards your system requires based on how you plan to use TeleVantage for example the number and types of trunks you plan to use the number and types of phones you need to support conference requirements and so forth For ...

Page 160: ...r audio input source Notes Additional information about the board See Notes on page E 4 Column Description Column Description Board Model number Media load DM3 boards only Media load defines the resources supplied by the board You select the media load when you configure the board Some boards support more than one media load E1 trnk Number of ISDN PRI E1 trunks or E1 CAS trunks that can be connect...

Page 161: ...nces are supported on the board see Conference maximums on page A 7 Fax Number of fax resources supplied by the board Fax resources are not available for use by TeleVantage but can be used by 3rd party applications Ded vox Number of dedicated voice resources supplied by the board Dedicated voice resources have a fixed association with a trunk or station Shr vox Number of shared voice resources sup...

Page 162: ...e for use by TeleVantage Q DM IP241 1T1 P100 iptk_t1_311 Q DM IP301 1E1 P100 iptk_e1_311 Q DM IP481 2T1 P100 ipt_2isdn_5ess_311 Q DM IP601 2E1 P100 ipt_2isdn_net5_311 Q DI0408LSAR2 DI0408LSA_REV2_ML5 4 A TeleVantage IP Port license is required for each VoIP port on the board For the DI0408LSAR2 board applies to all media loads except DI0408LSA_REV2_ML4 5 Can only be used with an embedded H 323 VoI...

Page 163: ... to reserve 4 voice resources for use by stations For the DI0408LSAR2 board applies to all media loads except DI0408LSA_REV2_ML5 19 Number of rings before trunk pickup cannot be changed for analog trunks on the board For the DI0408LSAR2 board applies to all media loads except DI0408LSA_REV2_ML5 20 The board supports the T1 ISDN PRI protocols 4ESS 5ESS DMS and QSIG CAS protocols including Robbed Bi...

Page 164: ...CT 2E1U No 1 UPCI H 100 Yes Eur 1 9 DI0408LSAR2 Yes 1 UPCI H 100 Yes All 1 1 2 4 6 17 18 19 DI0408LSAR2 Yes 1 UPCI H 100 Yes All 1 1 2 6 17 18 19 DI0408LSAR2 Yes 1 UPCI H 100 Yes All 3 4 17 DISI16R2 Yes 1 UPCI H 100 Yes All 1 2 DISI24R2 Yes 1 UPCI H 100 Yes All 1 2 DISI32R2 Yes 1 UPCI H 100 Yes All 1 2 DM IP241 1T1 P100 Yes 1 UPCI H 100 Yes NA JP 1 4 13 15 20 DM IP241 1T1 P100 Yes 1 UPCI H 100 Yes...

Page 165: ...V1200A 4E1 PCI Yes 1 UPCI H 100 Yes Eur DM V160LP Yes 1 UPCI H 100 Yes All except EU 1 6 18 19 DM V160LPEU Yes 1 UPCI H 100 Yes EU 1 6 18 19 DM V2400A Yes 1 UPCI H 100 Yes All DM V2400A Yes 1 UPCI H 100 Yes All DM V2400A Yes 1 UPCI H 100 Yes All DM V960A 4T1 PCI Yes 1 UPCI H 100 Yes NA JP 1 DM V960A 4T1 PCI Yes 1 UPCI H 100 Yes NA JP 1 DM V960A 4T1 PCI Yes 1 UPCI H 100 Yes NA JP 1 DM V960A 4T1 PCI...

Page 166: ...Yes 1 PCI H 100 Yes All 2 7 HDSI 1200U Yes 1 UPCI H 100 Yes All 2 7 HDSI 480 Yes 1 PCI H 100 Yes All 2 7 HDSI 480U Yes 1 UPCI H 100 Yes All 2 7 HDSI 720 Yes 1 PCI H 100 Yes All 2 7 HDSI 720U Yes 1 UPCI H 100 Yes All 2 7 HDSI 960 Yes 1 PCI H 100 Yes All 2 7 HDSI 960U Yes 1 UPCI H 100 Yes All 2 7 MSI 160PCI GBL No 1 PCI H 100 No All 2 10 MSI 80PCI GBL No 1 PCI H 100 No All 2 10 ...

Page 167: ...8LSA_REV2_ML5 12 DISI16R2 DISI16_R2 _ country DISI24R2 DISI24_R2 _ country DISI32R2 DISI32_R2 _ country DM IP241 1T1 P100 ipvs_evr_isdn_4ess_311_ml11 1 23 24 DM IP241 1T1 P100 ipvs_evr_isdn_5ess_311_ml11 1 23 24 DM IP241 1T1 P100 ipvs_evr_isdn_dms_311_ml11 1 23 24 DM IP241 1T1 P100 ipvs_evr_isdn_ni2_311_ml11 1 23 24 DM IP241 1T1 P100 ipvs_evr_isdn_qsigt1_311_ml11 1 23 24 DM IP241 1T1 P100 iptk_t1_...

Page 168: ...conf_45_voice 4 120 DM V1200A 4E1 PCI ml1b_qsa_net5 4 120 DM V1200A 4E1 PCI ml1b_qsa_qsige1 4 120 DM V1200A 4E1 PCI ml2_qsa_net5 4 120 DM V1200A 4E1 PCI ml2_qsa_qsige1 4 120 DM V160LP dmv160lp 16 DM V160LPEU dmv160lp_EU 16 DM V2400A ml9b_pcires DM V2400A ml10_pcires DM V2400A ml1_pcires DM V960A 4T1 PCI ml1b_qsa_4ess 4 92 DM V960A 4T1 PCI ml1b_qsa_5ess 4 92 DM V960A 4T1 PCI ml1b_qsa_dms 4 92 DM V9...

Page 169: ... log trnk DSI162HMP DSI162LGNHMP HDSI 1200 country _hdsi HDSI 1200U country _hdsi HDSI 480 country _hdsi_48_play_rec HDSI 480U country _hdsi_48_play_rec HDSI 720 country _hdsi_72_play_rec HDSI 720U country _hdsi_72_play_rec HDSI 960 country _hdsi_96_play_rec HDSI 960U country _hdsi_96_play_rec MSI 160PCI GBL MSI 80PCI GBL ...

Page 170: ...LSAR2 DI0408LSA_REV2_ML5 12 DISI16R2 DISI16_R2 _ country 16 16 16 33 DISI24R2 DISI24_R2 _ country 24 16 24 41 DISI32R2 DISI32_R2 _ country 32 16 32 49 DM IP241 1T1 P100 ipvs_evr_isdn_4ess_311_ml11 30 24 24 DM IP241 1T1 P100 ipvs_evr_isdn_5ess_311_ml11 30 24 24 DM IP241 1T1 P100 ipvs_evr_isdn_dms_311_ml11 30 24 24 DM IP241 1T1 P100 ipvs_evr_isdn_ni2_311_ml11 30 24 24 DM IP241 1T1 P100 ipvs_evr_isdn...

Page 171: ...5 120 120 DM V1200A 4E1 PCI ml1b_qsa_qsige1 120 120 DM V1200A 4E1 PCI ml2_qsa_net5 120 120 DM V1200A 4E1 PCI ml2_qsa_qsige1 120 120 DM V160LP dmv160lp 4 36 DM V160LPEU dmv160lp_EU 4 36 DM V2400A ml9b_pcires 120 DM V2400A ml10_pcires 60 60 DM V2400A ml1_pcires 240 DM V960A 4T1 PCI ml1b_qsa_4ess 96 96 DM V960A 4T1 PCI ml1b_qsa_5ess 96 96 DM V960A 4T1 PCI ml1b_qsa_dms 96 96 DM V960A 4T1 PCI ml1b_qsa_...

Page 172: ...hdsi 120 120 120 HDSI 1200U country _hdsi 120 120 120 HDSI 480 country _hdsi_48_play_rec 48 48 120 HDSI 480U country _hdsi_48_play_rec 48 48 120 HDSI 720 country _hdsi_72_play_rec 72 72 120 HDSI 720U country _hdsi_72_play_rec 72 72 120 HDSI 960 country _hdsi_96_play_rec 96 96 120 HDSI 960U country _hdsi_96_play_rec 96 96 120 MSI 160PCI GBL 16 31 48 MSI 80PCI GBL 8 31 40 ...

Page 173: ...board and then click Restore Device Defaults Click Yes at the confirmation message 3 In the Assign Firmware dialog box select the file to assign to the board from the Available Firmware list referring to the Firmware Description at the bottom of the dialog box to identify the file that supports the features that you need There may be several firmware files that provide different numbers or combina...

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Page 175: ...log trunk boards 7 21 digital station boards 7 29 Internet telephony boards 7 28 ISDN BRI trunk boards 7 25 ISDN PRI E1 trunk boards 7 22 ISDN PRI T1 trunk boards 7 22 to use clocking signal from telephone company 7 13 Intel Dialogic drivers 7 12 Internet telephony boards 7 28 ISA boards 7 20 connecting analog DID trunk boards 6 8 analog phones 6 11 analog station board power supply 6 14 analog st...

Page 176: ...DISIx analog station boards connecting 6 12 DM3 boards about 4 7 assigning firmware file to DI SI32 board 7 33 assigning firmware files 7 14 changing media load F 1 if not detected by DCM C 3 verifying logical IDs C 10 DSIx board drivers installing 7 10 DSIx digital station boards configuring 7 29 connecting 6 14 DSIx drivers test starting 7 34 E E1 CAS trunk boards connecting 6 10 G GlobalCall 4 ...

Page 177: ...tatic warning 6 3 timeslot limits 4 6 troubleshooting problems C 1 voice resources usage A 1 vs Intel HMP 2 3 Intel Dialogic Configuration Manager running remotely using Microsoft Terminal Services D 2 using D 1 Intel Dialogic drivers installing 7 6 Intel HMP about 2 2 activating licenses 5 11 documentation 5 2 installing licenses 5 11 IP address changing 5 16 licenses activating 5 11 configuring ...

Page 178: ...drivers 7 34 Intel Dialogic drivers 7 33 Toshiba digital phones connecting 6 17 Toshiba digital station boards connecting 6 17 installing 6 6 troubleshooting DM3 board problems C 3 Intel Dialogic problems C 1 ISDN lines B 1 ISDN PRI T1 E1 problems C 15 Robbed Bit T1 problems C 14 specific problems all phones ring when Dialogic drivers are started C 12 analog trunks do not disconnect properly when ...

Page 179: ...board systems C 8 trunk boards connecting 6 7 U uninstalling Intel Dialogic drivers 7 4 upgrading from a previous version scheduling an upgrade 7 2 using D Channel ISDN trace utility B 5 Dialogic Makecall Utility B 2 Dialogic System Information Output utility C 2 Intel Dialogic Configuration Manager D 1 ISDIAG utility B 2 ISDN Two B Channel Transfer test utility B 9 this manual 1 2 utilities D Cha...

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