Vertical TeleVantage 7.5, Install Manual

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PPENDIX
C
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PPENDIX
C
T
ROUBLESHOOTING
This appendix contains information that may be helpful when you are troubleshooting problems
with various Intel Dialogic components. It is divided into the following sections:
Q
“Troubleshooting Intel Dialogic board problems” on page C-1.
Q
“Troubleshooting Robbed Bit T1 problems” on page C-14.
Q
“Troubleshooting ISDN PRI T1/E1 problems” on page C-15
Q
“Troubleshooting problems with analog trunks” on page C-17
Reporting problems
For information about how to report problems, see “Reporting problems to your TeleVantage
provider” in Chapter 12 in Administering TeleVantage.
Troubleshooting Intel Dialogic board problems________________
This section provides information about the following problems:
Q
Intel Dialogic drivers do not start. See page C-2.
Q
TeleVantage Server fails to detect some or all stations on HDSI/x analog station board.
See page C-3.
Q
‘Stations not responding’ error on DISIx analog station board. See page C-3.
Q
DCM fails to detect a DM3 board. See page C-3.
Q
DCM fails to detect a D/41ESC board. See page C-7.
Q
Troubleshooting mixed CTbus board systems. See page C-8.
Q
PCI boards not recognized at Server startup. See page C-8.
Q
Intel Dialogic Service fails to start when a PCI board is installed in a PC with the
Phoenix BIOS. See page C-9.
Q
Intel Dialogic drivers may not start after moving or changing a Intel Dialogic DM3
telephony board. See page C-9.
Q
In the Device Monitor, stations or trunks are not in the expected order. See page C-10.
Q
System Event Log reports ‘Error 5aa’ or ‘PEB/SCBUS cable missing’ and Intel Dialogic
drivers fail to start. See page C-11.
Q
All phones ring when Intel Dialogic drivers are started See page C-12.
Q
Echo heard on IP phones on calls that came in on D/120JCT-LS analog trunk board. See
page C-12.