B
-
1
Troubleshooting
Wave Phone User Guide
Appendix B
Troubleshooting
This section provides solutions to basic problems you may experience with your phone. If you
need further assistance, see your System Administrator.
SYMPTOM
SOLUTION
Why is the display on my phone
blank?
Ensure that power is being provided to your phone. If your network
does not provide inline power over Ethernet, your System
Administrator can obtain an additional accessory, the Vertical PoE
(Power over Ethernet) inline power supply, that provides power
over Ethernet locally to your phone. Contact your System
Administrator for assistance and more information.
My display shows ‘No Service’ or
‘Network Disconnected’.
What should I do?
‘No Service’ indicates that your user account may not have been
set up correctly. See your System Administrator for assistance.
‘Network Disconnected’ indicates that your phone is not correctly
connected to the network. (The phone also displays the default time
and date of 12:00AM Jan 1st, 2000.) Make sure that all phone
connections are secure and that the phone has been installed
appropriately: contact your System Administrator.
Why do all incoming calls show
up in my Missed Call list on my
SIP phone?
This is not a bug
, it is considered normal behavior when using
ViewPoint to answer calls on Vertical or Aastra SIP phones.
Suggestion
: answer incoming calls manually using the handset,
headset, or speakerphone.
Why can't I get dial tone on my
phone?
Check that all phone connections are secure and that the phone has
been installed appropriately: contact your System Administrator.
Why doesn't my phone ring?
Check the ring volume on your phone to make sure that it is not
turned down or turned off. To adjust the ringer volume setting,
press the
VOLUME
button when the phone is on-hook and you are
not on a call.
Wave 4.0
June 2013