Supervising Calls (Monitor/Coach/Join)
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Using Wave Phone Features
Wave Phone User Guide
Using Call Supervising Features
(Supervisors Only)
[ALL]
WARNING:
Most states have laws requiring businesses to inform both their employees and
their customers that calls may be monitored.
1.
Go off hook, and listen for the dial tone.
2.
Press
*57
if you want to monitor a conversation.
or,
Press
*58
if you want to coach a conversation.
or,
Press
*59
if you want to join a conversation.
3.
Dial the extension of the user whose call you want to supervise, then press
#
.
4.
Press
1
to confirm the extension, or press
*
to enter a different extension.
Hint:
You can enter the complete digit string rapidly without waiting for the prompts. For
example,
*58 102# 1
to coach extension 102.
To Change the Supervising Mode
Once connected to the call, you can change the supervising mode (for example from monitoring
to coaching).
While supervising a call:
Press
Flash
, then enter the new supervising code (see step 2 above)
.
To Supervise a Different User
While supervising a user:
1.
Press
Flash
,
then
#
to return to the dial tone.
2.
Repeat steps 2 through 4 above.
Wave 4.0
June 2013
