Verint Nextiva S2750e Series Page 50 User Manual Download | Manualshive

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Verint Video Intelligence Solutions

44

Maintaining and

Troubleshooting the IP

Camera

You can perform maintenance and troubleshooting tasks on the S2750e. Specifically:

Updating the Firmware

Performing a Reset

Recognizing the Status LED Conditions

Using the Command Line Interface

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Summary of Contents for Nextiva S2750e Series

Page 1: ...Nextiva S2750e Series User Guide Covering the S2750eN and S2750eP Firmware Release 4 80 April 2009...

Page 2: ...N 7 281 173 USPN 7 284 049 USPN 7 325 190 USPN 7 466 816 USPN 7 478 051 USPN RE40 634 and other provisional rights from one or more of the following Published US Patent Applications US 11 394 408 US 1...

Page 3: ...Controls 20 Viewing the Quick Status 22 Configuring the Device 24 Configuring Access Management 24 Viewing the System Status 27 Configuring the Network 28 Configuring Video 29 Looking at Video Status...

Page 4: ...nts iv Verint Video Intelligence Solutions Glossary 57 Index 62 Compliance 64 United States Statement for FCC 65 Industry Canada Statement 65 Europe EN 55022 Statement 66 RoHS Declaration of Complianc...

Page 5: ...ion is also available Nextiva S2750e Series Installation Guide Verint SConfigurator User Guide Nextiva S2750e Series Release Notes A paper copy of the installation guide is included with your order Ho...

Page 6: ...ate assistance contact the Customer Service team Location Telephone E mail USA and Canada 1 888 747 6246 vissupport verint com Central and Latin America 1 631 962 9202 vissupport verint com Europe Mid...

Page 7: ...rames per second in NTSC 25 in PAL The following compression modes also called codecs coder decoder are available a proprietary MPEG 4 based mode the MPEG 4 ISO 14496 2 compliant mode and MJPEG Motion...

Page 8: ...Clear default or smoked cover Integration with the Nextiva enterprise video management solution Security Every camera comes with a unique SSL Secure Sockets Layer certificate for securing its IP link...

Page 9: ...iewing at rate A point to point at rate B web viewing and point to point at rate C unused video management software view at rate D record at rate E Note You should not use the web interface and a vide...

Page 10: ...e dome cover The outer case Item Description Camera S2750eN or S2750eP Video output adaptor A 2 5 mm to BNC video output adaptor 3 foot 1m long Rubber cap A rubber cap for the cable entry Printed mate...

Page 11: ...5 Nextiva S2750e Series User Guide The service board contains A status LED An 2 5 mm jack for video output A reset button The dome base also includes a network RJ 45 cable and a power cable Status LED...

Page 12: ...required to prepare your S2750e camera for operation are Camera mounting Image adjustment Basic configuration Remember that the S2750e camera is an indoor product that should not be used in an outdoor...

Page 13: ...on To install the camera you need the following equipment A Phillips screwdriver Four mounting screws if the camera goes on the ceiling or wall Screw size 10 Maximum screw head diameter 0 37 inch 9 5...

Page 14: ...Phillips screwdriver 2 If you are mounting the camera on the ceiling or wall mark the four positions for fixing the dome base on the mounting surface then make the four holes If you are mounting the c...

Page 15: ...n injector and a power cord The connection procedure may vary if you use another PoE kit refer to the PoE kit documentation for more information Verint also offers a universal 12V DC power supply as p...

Page 16: ...cable straight through or crossover into the DATA port of the injector The crossover cable directly connects the IP camera to a computer use a straight through cable to connect the IP camera to a hub...

Page 17: ...t the cables exit out of the hole without being crushed 7 If the camera uses 12V DC a Establish its Ethernet connection by plugging a cable straight through or crossover between the RJ 45 connector at...

Page 18: ...e obscured by blooming or silhouetting Turbo mode for automatic gain control AGC To amplify the video signal more than with the normal AGC setting this normal setting is the default in the S2750e came...

Page 19: ...ust the field angle and the focus with the adjustment knobs on the lens a To zoom out to see the full spectrum move the zoom knob towards the W wide mark b To concentrate on a specific area move the z...

Page 20: ...ters Establishing a point to point connection between the camera and a receiver device if required Device configuration requires the use of the proprietary SConfigurator tool Its latest version is inc...

Page 21: ...g SConfigurator exe on your hard disk The SConfigurator window appears 3 In the General tab click Program Options The Program Options window appears 4 Check Detect All Units on LAN 5 Ensure that the V...

Page 22: ...click Configure 10 In the Reconfigure unit confirmation window click Yes The New Network Configuration window appears 11 If you have a DHCP Dynamic Host Configuration Protocol server on your network c...

Page 23: ...the same IP subnet as SConfigurator and have the same VSIP port to access other devices refer to the device discovery section in the Verint SConfigurator User Guide To associate a transmitter and a r...

Page 24: ...ry VSIP video protocol over UDP The preferred UDP mode is RTP UDP RTP TCP A video mode using RTP Real Time Transport Protocol RFC 3550 over TCP It can be useful over WANs Internet or LANs needing more...

Page 25: ...e operations The web interface is only available with Microsoft Internet Explorer 6 0 or later You may have to install or upgrade ActiveX controls when accessing the web interface for the first time o...

Page 26: ...rmware of the device a Select Tools Internet Options b In the Temporary Internet files box of the General tab click Delete Files c In the Delete Files window check Delete all offline content then clic...

Page 27: ...k Install The ActiveX is installed You can now see live video 11 If you do not see live video clear the Enable YUV Support box see page 40 12 In the navigation pane click Maintenance then in the Maint...

Page 28: ...ppears The web interface is composed of the following graphical elements Product type The type of the device Device name The descriptive name of the device Go to page 35 to change it IP address The IP...

Page 29: ...b interface Serial Number The serial number of the device Build Date The date the firmware has been generated Firmware Version The current firmware version of the device This information is also displ...

Page 30: ...mode is activated you need the user name password combination to access the command line interface CLI of the device and the web interface Two types of users are available Administrator Has all rights...

Page 31: ...device for a web client user 7 If required repeat the web client configuration steps for all web client users Up to five web clients are available 8 To continue the configuration process select anothe...

Page 32: ...omplete SSL security on the device is enabled Once this profile is activated on a device You cannot access it anymore with Telnet You cannot perform firmware updates through the IP network You access...

Page 33: ...est firmware files are available on the Verint Video Intelligence Solutions extranet Loader Version The version of the firmware used to load the device Booter Version The version of the firmware used...

Page 34: ...r more information about DHCP see Appendix B on page 52 3 In the Local IP Address box enter the unique IP address of the device on the network The IP address is written as four numbers separated by pe...

Page 35: ...ameters are common to all video functions of the camera To configure the general video parameters of the device 1 In the navigation pane expand Configuration Advanced then click Video 2 In the Video S...

Page 36: ...le values are 1 To use Encoder 1 for video with the noise reduction filter set at Low 2 To use both encoders for video 9 To continue the configuration process select another parameter category in the...

Page 37: ...The lower the value the higher the video quality and the file size The value range is from 2 to 31 7 In the Maximum Quantizer box enter the low video quality boundary A higher quantizer value means l...

Page 38: ...hich the web interface will get live video if the web streaming method is Multicast UDP see page 37 13 In the Web Multicast IP Port box enter the IP port of the multicast group from which the web inte...

Page 39: ...otionless sections of the video to be used in all conditions to reduce the bit rate Using this filter also helps reduce the number of false alarms in low light conditions To see this parameter you nee...

Page 40: ...Size Quality list select the quality of the encoded images if the rate control mode is VFS The value range is from VFS1 high quality to VFS7 worst quality 13 To continue the configuration process sele...

Page 41: ...zer The average quantizer multiplied by 100 It is based on a 2 minute moving average Video Input Locked The indication of whether the input signal is locked Video Decoder AGC Value The automatic gain...

Page 42: ...e changes you made a reboot may be required follow the on screen instructions in the Device Configuration Submittal pane Configuring System Time The device can connect to a Network Time Protocol NTP s...

Page 43: ...e expand Configuration Advanced then click HTTP Webserver The HTTP parameters appear 2 In the HTTP Server IP Port box enter the TCP port number in the device on which the HTTP requests will be made De...

Page 44: ...evice Configuration Submittal pane Configuring LED State You can turn off the status LED of the IP camera so that people being monitored do not know that the camera is running To configure the LED Sta...

Page 45: ...g Live Video The web interface enables you to view the video stream coming from the first encoder of the camera To configure live video 1 In the navigation pane click Live Video The main web interface...

Page 46: ...r otherwise RGB is used for video rendering YUV rendering is more optimized than the RGB mode Default is to enable YUV support YUV video conversion will be used on the computer to improve video render...

Page 47: ...embedded in the web interface pane 7 To close the Live Video Streaming sub pane click Close Window Maintaining the Device The following maintenance tasks are available on the web interface Reboot To r...

Page 48: ...2 To keep the following network parameters ensure that Keep Network Settings is checked Otherwise you will need to reprogram the device for proper operation within the network 3 Click Load A confirma...

Page 49: ...ure fails 1 Restart the same procedure immediately 2 If the problem persists reboot the device then restart the update procedure 3 If the problem persists look at the status LED for abnormal behavior...

Page 50: ...Maintaining and Troubleshooting the IP Camera You can perform maintenance and troubleshooting tasks on the S2750e Specifically Updating the Firmware Performing a Reset Recognizing the Status LED Condi...

Page 51: ...oad its default configuration All user defined values will be lost 3 If the problem persists perform a hard reset that will assign the default factory settings to the device and reboot it To reboot th...

Page 52: ...e dome cover back The device reboots It is ready for use with the factory default settings Recognizing the Status LED Conditions The system status LED is a bicolor green red LED providing detailed inf...

Page 53: ...vides a network access to the CLI through the Telnet utility To enter the CLI with Telnet 1 Open SConfigurator 2 Click the Units tab 3 Click Discover Condition Description LED not lit when the LAN and...

Page 54: ...type in the corresponding letter or number then press Enter To return to the previous menu enter p 7 To end the CLI work session a Save the settings by entering s at the main menu then pressing Enter...

Page 55: ...protocols If any of these devices does not support QoS the QoS data will simply be processed as traditional non QoS data Furthermore all Nextiva edge devices on a network must support the same QoS pro...

Page 56: ...Verint Video Intelligence Solutions 50 Factory Default Configuration...

Page 57: ...uration Disabled IP address 169 254 based on the MAC address of the device Subnet mask 255 255 0 0 Gateway 0 0 0 0 Video settings North America Target frame rate 30 fps Target bit rate 4000 kbps Resol...

Page 58: ...ration Protocol allows devices and computers connected to a network to automatically get a valid IP configuration from a dedicated server The APIPA Automatic Private IP Addressing scheme available on...

Page 59: ...IPA addressing scheme This scheme allows a device to find a unique IP address until it receives a complete network configuration either manually or from a DHCP server A device in APIPA mode does not r...

Page 60: ...54 Verint Video Intelligence Solutions Technical Specifications...

Page 61: ...14496 2 compliant MJPEG Frame rate Up to 30 frames per second programmable full motion Analog output 1 composite 1 Vpp into 75 ohms with a female 2 5 mm connector Horizontal resolution 480 TV lines t...

Page 62: ...D mm Environment 32 F to 113 F 0 C to 45 C with cover Humidity 95 non condensing at 113 F 45 C Camera mount wall or ceiling Management Configuration Remote using Nextiva nDVR Internet Explorer 6 0 SCo...

Page 63: ...Verint Video Intelligence Solutions 57 Glossary This glossary is common to the Nextiva line of edge device products...

Page 64: ...guration Assistant A proprietary graphical program used to configure and update the firmware of the S1100 edge devices Decoder See Receiver DHCP Dynamic Host Configuration Protocol A communication pro...

Page 65: ...fic island countries Compare with NTSC PEAP Protected Extensible Authentication Protocol A method to securely transmit authentication information including passwords over a wireless network Point to P...

Page 66: ...ide secure communications on a wireless network Transceiver Transmitter Receiver A device that both transmits and receives analog or digital signals Transmitter A device sending video signals captured...

Page 67: ...Solutions 61 Nextiva S2750e Series User Guide WPA2 Wi Fi Protected Access version 2 An authentication method that implements the full 802 11i standard but will not work with some older network cards I...

Page 68: ...sover Ethernet cable 10 11 D default configuration 41 45 50 degrees of liberty 12 DHCP Dynamic Host Configuration Protocol 16 28 direction camera 12 downgrade of firmware 45 DSCP Differentiated Servic...

Page 69: ...default 41 45 50 resolution video 32 33 RoHS 67 rotation adjustment 12 13 S SConfigurator configuring the device 15 creating a connection 17 secure HTTP access 26 specifications technical 54 56 SSL Se...

Page 70: ...Verint Video Intelligence Solutions 64 Compliance...

Page 71: ...ommercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to rad...

Page 72: ...der sole responsibility that the product Product name IP camera Model numbers S2750eN S2750eP To which this declaration relates is in conformity with the following standards or other documents EMC Dir...

Page 73: ...E 2002 95 EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 January 2003 RoHS regarding the restriction of the use of certain hazardous substances in electrical and electronic equipment The S2750...

Page 74: ...AMERICAS EMEA APAC info verint com marketing emea verint com marketing apac verint com www verint com videosolutions www verint com videosolutions www verint com videosolutions...

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