48 |
Incorrect media placement
Ensure secondary air slots are cleared
Check for piled up burner media covering air slots (vermiculite/glass media)
Check for logs/rocks covering air slots
Check for excessive burner media (no more than 1 layer thick)
Check for foreign burner media
Leaking burner
Ensure burner is sealed
Visually inspect burner for leaks; replace if necessary - DO NOT TEST WITH OPEN FLAME
Blue flames (excessive)
Fireplace is warming up
Flames will yellow as fireplace heats up
This is normal
Too much primary air
Decrease primary air by closing air shutter (venturi)
See "Adjusting Primary Air Setting"
Poor air shutter seal on venturi box
Exhaust restrictor setting
Improper exhaust restrictor setting
See "Venting Configuration"; adjust only if necessary
Rich flames (excessive)
Not enough primary air
Increase primary air by opening air shutter (venturi)
See "Adjusting Primary Air Setting"
(NG) Remove venturi box covers for even more primary air
Check that the venturi box covers are removed (LP)
Improper exhaust restrictor setting
Adjust exhaust restrictor setting
See "Venting Configuration"; adjust only if necessary
Problem with venting system
Ensure venting system is properly set-up
Check for approved high-wind termination cap
Check venting configuration is approved
Check venting system for leaks
Incorrect media placement
Adjust burner media
Check log positioning
Check burner media quantity (should be one layer deep)
Check for obstructed seconard air slots around burner
Incorrect gas input rate
Ensure gas input spec's match rating label
Check gas inlet pressure
Check gas manifold pressure (with unit running)
Check gas orifice matches rating label for correct fuel type
Glass fogs on start-up
Condensation is formed on start up
Use "Continuous Pilot" mode (CPI)
This is normal, more so in damper climates
Glass gets hazy over time
Additives in gas accumulates on glass
Use "Continuous Pilot" mode (CPI)
This will reduce the build-up rate; clean as necessary
Temp sensor is faulty
Ensure temp sensor is working
Sensor terminals should be opened when switch is cool (under 100F)
Sensor terminals should be closed when switch is cool (over 120F)
Timing relay is faulty
Ensure timing relay is working
There should be no power at relay when temp sensor is open (cool)
There should be continuity across purple wires only when temp sensor is closed (5s delay)
There should be 120VAC at timing relay only when temp sensor is closed
Dead or weak fan(s)
Ensure all fans are running at a decent speed
Check for blown fan fuse
Check for dust, debris, or pet hair at fan axles
There should be continuity across fan terminals (disconnect from circuit)
Ensure all fans are seeing at least 100VAC
If fan is weak but free of debris then replace
If all fans are weak, check for voltage output across fan rheostat
Sticking sail switch(s)
Ensure proper sail switch operation
There shouldn't be continuity across sail switch without fan operating
(coupled with weak/dead fan)
Check for binding sail switch counterweight
Chase construction obstruction
Ensure all installation spec's are met
Ensure air intake and heat release areas are at or above minimum spec
Ensure no air flow obstructions
Check for foreign objects blocking air intake and heat release (even a relaxing pet)
Ensure all appropriate heat shields are installed
Check installation section for further details
Material encroaching on minimum clearances
Ensure all installation spec's are met
Check installation section for further details
Ensure there're no foreign objects on or above the unit within the chase
Problem with venting system
Ensure venting system is properly set-up
Check venting configuration is approved
Check for venting obstructions
Exhaust restrictor setting
Exhaust restrictor setting too high
Reduce exhaust restriction
Incorrect gas input rate
Ensure gas input spec's match rating label
Check gas inlet pressure
Check gas manifold pressure (with unit running)
Check gas orifice matches rating label for correct fuel type
Burnt out light bulb
Replace light bulb assembly (50-3516)
Visually inspect bulb for signs of damage, confirm continuity with multimeter
Blown top light fuse
Replace top light fuse (50-2076)
Visually inspect bulb for signs of damage, confirm continuity with multimeter
Faulty wiring
Ensure complete top light circuit
Check for wire chaffing inside light box
Check top light circuit with multimeter
Faulty LED wiring
Ensure all LED wiring connections are secured
Use wiring diagram for details
Ensure "AUX" feature is activated on remote transmitter
LED controller input wires may have come disconnected (red and black wires)
If red operating light is on LED controller
Wiring at LED strip may have come disconnected (access from under burner)
Check for "AUX" circuit operation using a multimeter
Faulty LED components
Ensure LED controller is working
Check for red operating light on LED controller
Ensure LED driver is working
Check for 12-24VDC at LED controller input
*LED driver is working if LED controller operating light is on
Check for 120VAC at LED driver input (blue and brown wires)
(Discolouring is OK) Ensure LED strip is not visually damaged
Wiring at LED strip may have come disconnected (access from under burner)
LED dead section
Damaged LED in section
Replace LED strip (access from under burner)
LEDs sections are 8" long; one damaged LED will kill the whole section
No command signal to LED controller
Ensure commanding device is linked to LED controller
Check that mobile device (or third party system) is pair to LED controller
Reset LED controller with supplied pin (or paper clip)
Check for red operating light on LED controller
Flame sensor signal lost during burner operation
Ensure healthy burner operation
See "Flame dropping out.."
Pilot ignition sequence timed out
Ensure healthy pilot operation
See "Pilot not lighting.."
Fireplace lost gas supply
Ensure proper gas flow and pressure
Check gas inlet supply and pressure
Problem with safety circuit system
Ensure safety system is functioning correctly
Check monitored fan(s) are functioning at a decent speed
(flame shuts off after 10-20 minutes)
Check for complete sail switch operation (U50/U70 models have 2)
Check for continuity across sail switch terminals (see "Safety Circuit System")
Check for correct timing relay switch operation (see "Safety Circuit System")
IFC confused
Soft reset IFC
Press reset botton on fireplace switch panel and re-sync remote (tool may be required)
Hard reset IFC
Cut power to IFC (could use circuit breaker) and reconnect
No power to fireplace
Ensure the fireplace is seeing 120VAC
Check circuit breaker
Do any fireplace features work? If so, fireplace has power
Check for 120VAC at the IFC
Blown IFC fuse
Replace IFC fuse with exact replacement
Check for bare electrical connections
Check for electrical short in top light box
Was there a recent power surge?
IFC locked out
Reset IFC
See "IFC locked out" for possible causes
Natural vent
Power vent mode activated
PV switch in incorrect position
Check the position of PV switch - the "-" should be down if operating with natural vent
PV jumper came lose inside IFC
Ensure the IFC PV jumper hasn’t come lose inside the IFC (orange wires)
Power vent
Natural vent mode activated
PV switch in incorrect position
Check the position of PV switch - the "o" should be down if operating with power vent
IFC not receiving vacuum switch signal
Ensure vacuum switch signal reaching IFC
Ensure secure wiring interceptor connections at IFC (yellow wires)
Check for continuity across vacuum signal while in start-up mode
Check for PV fan operation during start-up mode (can you hear it?)
If the sparker is activating then PV start-up mode is functioning, problem lies elsewhere
Fireplace gets excessivly hot
Fireplace unresponsive
IFC locked out (flahsing red
light)
LEDs work but not responding
LEDs not working (if equipped)
Top light not working
Troubleshooting
Wiring Diagram
