UniFi PLUS BOX, Frequently Asked Questions Manual

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installation and setup guide.
19. How do I
configure my
Google account
on the unifi Plus
Box?
 Press the Home button and go to ‘Settings’. Scroll down to
‘Accounts & Sign In’, then select ‘Add Account’ and choose
account type ‘Google’.

Follow the instruction guide on your TV screen to setup your
Google account and continue to fill up your email and
password accordingly.
20. Are there any
other apps that
we can access
via unifi Plus
Box?

Yes, you may download your preferred applications from
Google Playstore into the unifi Plus Box.
21. How do I use the
Google Assistant
on the remote
control?

Press the Google Assistant button on the remote control and
speak close to the remote control to use the feature.

Currently, the Google Assistant only works in the Google
world. To use it, you will need to configure your Google
account on the unifi Plus Box.
22.
Will it consume
my broadband
bandwidth if I
use the apps in
the unifi Plus
Box?

Yes, you will need Internet connection to run the apps in the
unifi Plus Box.

To ensure better user experience, we recommend you to
subscribe to unifi 300Mbps plan. To subscribe to the plan,
please
visit https://unifi.com.my/personal/home/fibre-
broadband.
23. Why am I not
getting the
internet
connection on
my unifi Plus
Box?

For quick resolution, you may
visit https://community.unifi.com.my/ for self-troubleshooting
guide, tips and tricks.

Alternatively, you may contact us via our digital channels
below:

myunifi app (download from AppStore on iOS, Google
PlayStore on Android and AppGallery on Huawei)

unifi portal - www.unifi.com.my

Live Chat - http://bit.ly/unifilivechat

Email
–
help@tm.com.my

Facebook - https://www.facebook.com/weareunifi/

Twitter - https://twitter.com/helpmeunifi

Contact our helpline at 100

Should you require a face-to-face interaction, you may visit
any of the TMpoint outlets nationwide for further assistance.