UniFi PLUS BOX, Frequently Asked Questions Manual

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Box? please visit https://unifi.com.my
9. Can I subscribe
to unifi Plus Box
without
subscribing to
unifi TV service?

We are sorry, you will need to subscribe to unifi Home plan
with unifi TV pack in order for you to enjoy the unifi Plus Box.
10. Where can I get
this unifi Plus
Box?

Customers can subscribe to unifi Home plan from any
TMpoint outlets, Reseller, TM Authorised Dealer,
TM Staff ,TM Sales Centre (TMSC) or visit www.unifi.com.my

For unifi Plus Box Add-on subscription is available via :
a) TM Point
b) TM Authorised Dealer
c) TMSC
d) unifi portal - www.unifi.com.my
e) myunifi app - download from AppStore on iOS, Google
PlayStore on Android and AppGallery on Huawei.

However, unifi Plus Box Add-on subscription is not available
via Reseller
11. Can the unifi
Plus Box be
connected to
Wi-Fi?

unifi Plus Box supports both WiFi and LAN connectivity.
12. Can I have the
unifi Plus Box
and unifi TV
Media box (white
media box)
plugged into the
same TV?

Yes, as they are both HDMI enabled. Simply connect the
unifi Plus Box and Media Box to your TV’s HDMI ports, then
select the HDMI source via your TV remote.
13.
Why does my
unifi Plus Box
unable to access
the network?

Simply follow the configuration checklist as below:
1. Go to
“Settings” and select “Network & Internet” to
ensure that the Wi-Fi is enabled.
2. Choose the available network to connect (for Wi-Fi user)
or check if LAN cable is properly connected to the unifi
Plus Box.
3. Check the network link indicator at the front panel of the
unifi Plus Box. Green light means it is connected to a
network and if the light turns red, it means that the device
is not connected to a network.
4. Should you need further assistance on network
connectivity, please contact:
• Live Chat via myunifi app or
www.unifi.com.my
• Facebook via facebook.com/weareunifi
• Twitter @helpmeunifi
• Email to
help@tm.com.my