UniFi PLUS BOX, Frequently Asked Questions Manual

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45. How do I use the
unifi Plus Box as
my 2
nd
media box
to enjoy unifi TV
content?

You can use the unifi Plus Box as your 2
nd
unifi media box by
connecting via Wi-Fi and login using your existing unifi
PlayTV ID.

To enjoy unifi TV content on your 2
nd
media box (multi-room),
you must maintain your current subscription of unifi TV pack.
46. How many
additional boxes
that I can Add-
on?

Subscribers of unifi Plus Box will have an option to add a
maximum of three (3) additional media Boxes.

To ensure better user experience, we recommend you to
subscribe to unifi 300Mbps plan. To buy the plan, please visit
https://unifi.com.my/personal/home/fibre-broadband
47.
Who should I
contact if I need
any assistance
or service
inquiry?

TM has various digital channels for its customers to interact
with us. Should the customers have any enquiries or require
any assistance, they can get in touch with TM through our
digital channels as below:

myunifi app (download from AppStore on iOS, Google
PlayStore on Android and AppGallery on Huawei)

unifi portal - www.unifi.com.my

unifi online community forum at community.unifi.com.my

Live Chat - http://bit.ly/unifilivechat

Email
–
help@tm.com.my

Facebook - https://www.facebook.com/weareunifi/

Twitter - https://twitter.com/helpmeunifi

Customers can also refer to our unifi community forum at
community.unifi.com.my.
unifi Plus Box (Add-on) delivery via courier
48. Why do I receive
SMS on unifi
Plus Box
delivery?

Upon successful order (within 7 working days), you will
receive an SMS on the notification of unifi Plus Box delivery
tracking reference number together with your unifi PlayTV ID.
Sample of SMS :
unifi TV: U will receive yr unifi Plus Box in 7 working
days. ABX bit.ly/3CaiBA4 TMBXXXXXXXXXXXX.
Installation guide bit.ly/3cFJ7EJ & login ID xxxxx@iptv.
TQ