UniFi PLUS BOX, Frequently Asked Questions Manual

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4. Put your device in pairing mode. Your device will be
added to the on-screen list
5. Select your device

Kindly refer to the unifi TV Quick Start guide provided in the
box or go to https://unifi.com.my/plusbox for step-by-step
installation and setup guide.

As an alternative, if problem still persist, just download the
Android TV Remote Control apps from the Google Play Store
on your smart devices.
32.
I’m facing
channel glitch/
channel not
viewable and
sometimes bad
picture quality.
What should I
do?

If you are facing channel glitch/not viewable
– please press
“Home” button and re-launch unifi TV app.

If you are facing bad picture quality
– try moving your unifi
Plus Box nearer to your WiFi router to ensure maximum
connectivity.

Alternatively, you may connect your unifi Plus Box with a
wired LAN connection (port 1, 2 or 3). Kindly note that this
wired connection is still running on shared bandwidth with
your internet browsing.

If the problem still persists, we seek your kind patience as we
have scheduled a system upgrade soon to solve the issue.
33. I received error
message
–
“Oops!
something went
wrong. An
unexpected error
has occurred.
Press OK to
reload app
”.
What should I
do?
 Simply press the “Home” button and re-launch unifi TV app.

If the problem still persists, please follow these steps to force
stop the unifi TV app:
1)
Press the “Shortcut to installed apps” button
on your
remote control
2) Select unifi TV app
3)
Press and hold “OK” button
4)
Select “Info”
5)
Select “Force Stop”
34. I reckoned that
my unifi Plus
Box picture
quality is lower
as compared to
my previous
Android box (V8
box). Why is that
so?
Any plan to
improve the
quality at least
similar to the V8

We would like to inform that the new unifi Plus Box is running
as OTT (over-the-top) box. Hence currently the connectivity
is via WiFi.

In the case of wired connectivity via LAN cable, it is still on
the shared bandwidth with your internet browsing activity.
Thus, the quality will be compromised. This is in contrast with
the V8 Android box whereby it is running on purely IPTV
service with wired dedicated bandwidth supporting the
picture quality.

The comparison for the two boxes is as per table below:
Type of Picture Quality Mobility Download