40.
Why do I see this
message, "Are
you still
watching" on my
TV screen?
You will see a prompt message after four (4) hours of
continuous playback without any user activity.
If you’d like to continue watching, please confirm by pressing
any key on your remote control. If there is no response, you
will
automatically
exit
to
Home
screen
Existing unifi TV Customer
41.
I am an existing
unifi TV
customer via old
version of unifi
media box. How
do I sign in at
unifi PlayTV app
in unifi Plus
Box?
Launch unifi TV app and login using your existing unifi
PlayTV ID and password.
42.
How do I access
my unifi PlayTV
account if I've
forgotten the
password?
You can reset your password through your unifi PlayTV app
from your mobile device, by following this steps :
1. Open your unifi PlayTV apps
2. Select forgot password
3. Key-in login ID
4. Select preferred option to receive verification code (the
verification code will be sent to your registered mobile
number or email)
5. Key-in verification code
6. Key-in new password
43.
I am an existing
unifi TV
customer. I’m,
interested in dual
room services.
Will I receive a
new unifi Plus
Box?
Starting 24
th
August 2020, unifi Plus Box is offered as Add-
on service for RM20 monthly for 24 months.
Note : Earlier price for Add-on was offered at RM10 monthly for 24 months as
an early bird promo.
44.
I am an existing
unifi TV
customer. I wish
to exchange my
old version of
unifi Media Box
to unifi Plus
Box.What should
I do?
Starting 24
th
August 2020, unifi Plus Box is offered as an
Add-on service for RM20 monthly for 24 months.
Note : Earlier price for Add-on was offered at RM10 monthly for 24 months as
an early bird promo
.
