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The pellets accumulate
in the burn pot, the
door glass gets stained
and the flame is weak
1. Insufficient combustion air
2. Moist or inadequate pellets
3. Faulty flue gas extraction motor
4. Poor adjustment. Incorrect air to
pellet ratio
1. Ensure the air intake in the room is present and
free. Ensure the combustion air filter on the Ø 5 cm
pipe for air inlet is not obstructed. Clean the burn pot
and ensure all the holes are open. Perform general
cleaning of the combustion chamber and flue gas duct
2. Change type of pellet
3. Check and if necessary replace the motor
4. Contact the Authorised Service Centre
The flue gas extraction
motor does not work
1. the stove has no power supply
2. The motor is faulty
3. The motherboard is faulty
4. The control board is faulty
1. Check mains voltage and protection fuse.
2. Check the motor and capacitor and if necessary
replace it
3. Replace the electronic board
4. Replace the control panel
The convection air fan
never stops
1. Temperature control probe
faulty or defective
2. Faulty fan
1. Check probe operation and if necessary replace it
2. Check motor operation and if necessary replace it
In automatic position
the stove works always
at maximum power
1. Room thermostat in maximum
position
2. Faulty temperature probe
3. Faulty or defective panel board
1. Set thermostat temperature again
2. Check probe and if necessary replace it
3. Check panel and if necessary replace it
The heat stove starts
"on its own"
1. Incorrect chronothermostat
programming
1. Check chronothermostat settings
The power does
not change even by
manually changing the
powers
1. The board is set with automatic
power variation prortional to
temperature
1. Contact the Authorised Service Centre
FAULT
POSSIBLE CAUSES
SOLUTIONS
Failed temperature
increase with operating
heat stove
1. Incorrect fuel adjustment
2. Dirty boiler/system
3. Insufficient stove power
1. Adjustment check
2. Check and clean the boiler
3. Ensure the stove is well proportioned to the
system's demands
Faults connected to the plumbing system
Faults and solutions