32
FAULT
POSSIBLE CAUSES
SOLUTIONS
The pellets are not fed
into the combustion
chamber
1. The pellet tank is empty
2. The feeding screw is locked by
the sawdust
3. Faulty feeding screw gearmotor
4. Faulty electronic board
5. One of the manual reset
thermostats has tripped
1. Fill pellet tank
2. Empty the tank and manually release the feeding
screw from the sawdust
3. Replace the gearmotor
4. Replace the electronic board
5. Reset the safety thermostat on the rear of the heat
stove after ascertaining the cause
The stove does not
ignite
1. Igniter out of place
2. Power outage
3. Suction on ignition parameter to
be changed
4. Locked pellet or water probe
5. Faulty fuse
6. Obstruction with nests or
foreign matter in the flue or
chimney
1. Check correct position of the igniter in the burn pot
2. Ensure the power plug is plugged in and the main
switch is in position “I”.
3. Contact the Authorised Service Centre
4. Wait for the pellet or water tank to cool down and re-
ignite the heat stove
5. Replace the fuse
6. remove any foreign matter from the chimney or from
the flue.
It is recommended to contact a chimney sweep
Faults connected to mechanical or electronic issues
The fire goes out
or the heat stove
automatically stops
1. The pellet tank is empty
2. The pellets are not fed in
3. The pellet temperature safety
probe has tripped
4. The door is not properly closed
or the gaskets are worn
5. Water tank temperature too
high
6. Inadequate pellets
7. Poor pellet infeed
8. Combustion chamber dirty
9. Exhaust obstructed
10. Faulty flue gas extraction
motor
11. Faulty or defective pressure
switch
1. Fill pellet tank. If it is first ignition, the fuel might
not be able to be fed in time and in the programmed
quantity when going from the tank to the burn pot
2. If the flame does not appear after repeated
ignitions, even with regular pellet intake, the problem
might be due to the heat stove components or poor
installation
3. Let the stove cool completely, reset the thermostat
until the block goes out and re-ignite the stove; if the
problem persists contact the technical support
4. Close the door or replace gaskets with original ones
5. Check correct operation of the water circulation
pump, possibly replace the component
6. Change type of pellets and switch to pellets
recommended by the manufacturer
7. Have the technical support check fuel intake
8. Clean the combustion chamber following the
booklet instructions
9. Clean the flue
10. Check and if necessary replace the motor.
11. Replace the pressure switch
The heat stove works
for a few minutes then
it goes out
1. Ignition stage not concluded
2. Temporary power outage
3. Obstructed flue
4. Faulty or defective temperature
probes
5. Faulty igniter
1. Perform ignition stage again
2. See previous instructions
3. Clean the flue gas duct
4. Check and replace probes
5. Check and possibly replace the igniter
Faults and solutions
