Ultrasonix SonixMDP, Service Manual

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Chapter 12: Troubleshooting Issues 00.053.101, Revision C SonixMDP/SP/OP Service Manual
12-2
12.3 NO PRIMARY HARD DRIVE DETECTED
• Check the hard drive cable connections: 7.5 Front Block/Ultrasound Module Servicing and 7.4.3 Connectivity .
12.4 SYSTEM POWERS ON, LCD DISPLAY SHOWS MBR ERROR 1
Immediately after powering on, MBR 1 error is written to the LCD Display. This error occurs when the hard drive(s)
connection is loose or disconnected and the boot sequence is changed.
Check hard drive connections:
• A.3 System Powers on, LCD Display shows MBR Error 1
12.5 SYSTEM SEEMS SLOW
System may be overheating:
• Check the CPU fan to ensure that it is working properly. If it is not, it will have to be replaced by a qualified Ultrasonix
Service Technician.
There may be issues with the RAM:
• A.4.1 Clear RAM
• A.4.2 Undetected RAM
• A.5.1 Test RAM Chips .
A software update may be required:
• 5.1 Software Updates
• 5.1.2 Software Update via a Downloaded File .
DICOM may be turned on even though it is not configured. Check the following DICOM settings:
• A.4.3 Check Custom Keys Settings
• A.4.4 Check DICOM Settings
• A.4.5 Clear DICOM Settings .
System may require data and file/folder cleanup:
• 7.1.3 Exporting Patient/Exam Data (As Required)
• A.4.7 Delete Older LUTS Files
• A.4.8 Delete Older LOG Files
• defragment the hard drives.
System may be infected with a virus or spyware:
• perform a virus check.
Note: This option applies only to software versions 5.4.3 and earlier.
Caution: Once the Patient/Exam data has been successfully exported, delete the it from the system.
Store the Patient/Exam data in a secure place for future use/reference.