CONNECTED SERVICES FAQS
171
16. What should I do if I want to sell my vehicle?
Before your vehicle is sold to a new owner,
you’ll want to remove your account
information. This process removes all
personal information, returns the Uconnect
system to its original factory settings,
removes all Connected Services and
account information. To remove your
account information from the Uconnect
system, contact SiriusXM Guardian™ or
Uconnect Connected Services Customer
Care.
17. What if I forgot to remove my account
information before I returned my lease
vehicle or sold it? Contact SiriusXM
Guardian™ or Uconnect Connected
Services Customer Care.
18. What will happen if an operable LTE (voice/
data) or 4G (data) network connection
compatible with my device is temporarily
unavailable? The SOS Call and ASSIST
buttons will NOT function if you are not
connected to an operable LTE (voice/data)
or 3G or 4G (data) network. Services that
required your smartphone only direct calls
to Roadside Assistance Call may be
functioning if you have an operable
network.
DATA COLLECTION & PRIVACY
The Uconnect system collects and transmits
data which may include information about your
vehicle, your vehicle’s health and performance,
your vehicle’s location, your utilization of the
features in your vehicle, and other data. The
collection, use and sharing of this information is
required to provide the Connected Services
services and is further described by the
Uconnect Privacy Policy, which can be found at
www.driveuconnect.com/connectedservices/
privacy (US Residents) or
www.driveuconnect.ca (Canadian Residents).
This information may be collected by and
shared with FCA US LLC for the purposes stated
in the Uconnect Privacy Policy. Vehicle health
and diagnostic information including location
data may be used by Uconnect to provide a
Vehicle Health Report to you.
Even if you cancel your SiriusXM Guardian™ or
Uconnect Connected Services subscription, this
vehicle diagnostic health information, including
location data, may still be transmitted from your
vehicle and you may still have a Vehicle Health
Report sent to you.
Use of either SiriusXM Guardian™ or Uconnect
Connected Services is deemed to be your
consent to the collection, use and disclosure of
this information in accordance with the
Uconnect Privacy Policy. If you do not want this
information to be collected, used, or shared,
you must cancel your Connected Services in
their entirety by contacting us as referenced in
the Uconnect Privacy Policy.
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