Appendix B - Troubleshooting
If pr oblems ar e exper ienced, please go th rough these help topics t o help you resolve t he
problem - otherwise see the 'Technical Support' page.
The picture on the video display is black and white
If you are using the S-Video or Composite outputs, then make sure that all these cables
are connected correctly. Make sure that the unit is adjusted to the right video standard
PAL/NTSC. Ensure that the color controls on your video monitor are all set correctly.
Selecting the right video standard is vital when overlaying.
There is no picture on my video monitor
If you're using the unit with a laptop computer, you may need to tell the laptop that an
external display device is connected. Some laptops automaticall y detect external video
connections, but others will need setting up to do so - often in the form of pressin g two
keys simultaneously on the keyboard.
If the Green Power LED on the unit is off, ensure that the AC adapter is connected
properly. If the LED on the unit is on, then check that the monitor output from the
computer is connected to th e unit's PC IN connector. Check th at th e output you are using
from th e unit is a lso connected at the unit and the video monitor. Check t hat your video
monitor is switched on and set to the correct input (AUX or A/V selected), also make
sure that the brightness and contrast are set correctly.
Check that the FADE button is not flashing - if it is, then the computer video sign al is
faded out. Press the FADE button once to bring it back again.
The picture on my video monitor is unstable or blank
If the MODE button is illumin ated, it means the unit is in Genlock, Overlay or Mix
modes, a nd therefore is expectin g a valid video signal on one of the inputs. Ch eck th at
this is the case, or press the MODE button repeatedly until the light goes out, and you
will then be in PC Out mode.
There is no picture on the computer monitor
Check that the monitor output from the computer is connected to the unit's PC IN
connector. Check that your computer m onitor is connected to th e PC OUT conn ector on
the back of the unit. Ch eck th at your computer monitor is turned on and the brightn ess
and contrast levels are set correctly.
The display on the video monitor has a huge border around it
You're almost certainl y r unnin g the unit with a laptop computer, at a resolution lower
than the laptop's own screen. When this happens, the laptop fits the smaller resolution
into the larger with a border around the edge. Since the laptop's screen is of a fixed
resolution, th e only two solutions are: 1) change th e resolution you're run ning at to match
the laptop's own intern al screen; 2) disable the laptop's own screen, so you just see the
image on the video monitor.
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