Replacing the Battery:
Batteries will last between 1-2 years depending on usage. If you notice reduced sound and range it may be time
to replace the battery. Only use proprietary batteries purchased from TV Ears. Be sure to purchase the same model
battery as the headset you own.
To replace the batteries, you will need:
• New faceplate with TV Ears batteries installed (can be purchased from TV Ears representatives)
• TV Ears headset
• Small #1 Phillips head screwdriver
Replacement Instructions:
If you are uncomfortable or have trouble replacing the battery yourself, contact your local TV Ears customer
service.
1. Turn the headset OFF.
2. Place the headset on a level surface, front side down.
3. Using the small #1 Phillips head screwdriver, remove the two screws on the back of the headset next to
each bow arm.
4. Turn the headset over and remove the faceplate with the TV Ears logo.
5. Place the new faceplate with batteries on the headset and turn over.
6. Using the same screwdriver gently put the screws in place and attach the new faceplate.
7. Place the headset on the transmitter-charging cradle and allow your TV Ears to charge for at least 1 hour.
Note: The supplied rechargeable batteries can be recycled. In order to protect the environment, only dispose
of exhausted rechargeable batteries at a recycling facility. Do not dispose of batteries in trash.
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Replacing the batteries in the Voice Cord battery pack:
1. Unscrew the screw on the back of the voice cord battery pack (just above the clip).
2. Following the direction of the arrows just below the clip on the back of the pack, slide the
back cover off.
3. Remove and replace the one AA battery.
4. Replace the back cover by sliding it back on.
5. Replace the screw.
6. Properly dispose of the used batteries at a recycle facility.
Repairs
Before sending in your TV Ears products for repair, please call our customer service
representatives for troubleshooting assistance. If we are unable to resolve the problem or if the
product needs to be repaired, a Return Merchandise Authorization (RMA) number will be issued.
RMA numbers allow TV Ears to keep track of your product and return it to you quickly. Be sure
to get the address of the local repair center when obtaining an RMA number. All returned items
must have an RMA number.
Obtain a RMA number by calling TV Ears Customer Service:
• US Corporate Office Toll Free: 1-888-883-3277
Monday - Friday 7:00AM - 4:00PM PST
Additional Accessories & Replacement Parts
Additional accessories and replacement parts can be purchased to extend your TV Ears system.
Additional Headset: The transmitter is designed to hold, charge, and transmit to two headsets at a time. Additional
headsets can be used when more than one household member wants to use TV Ears. Be sure to purchase the same
model headset as the system you own.
Seat Side Charger: This charger keeps your headset charged right next to your seating area. The charger does not
transmit an infrared signal.
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