8. Why is the charging light off?
A headset must be in the charging cradle of the transmitter in order for the charging light to illuminate.
Once the headset is removed from the transmitter, the charging light will no longer be illuminated. If
the charging light does not illuminate when the headset is in either charging cradle, pick up the headset
and replace it in the charging cradle (it should rock into place). Ensure the transmitter is receiving power.
Check that the charging posts in the cradle are positioned straight up.
9. Can I over charge the headset/battery?
No, the battery will not over charge if left in the charging cradle of the transmitter. We recommend
storing the headset in the charging cradle of the transmitter for safekeeping and to ensure that the
headset is always charged and ready for use.
10. What is the lifetime of the batteries?
The rechargeable battery is designed to last between 1-2 years depending on usage.
11. How do I get a new battery or ear tips?
TV Ears Replacement batteries and TV Ears Tips are sold through TV Ears representatives.
• Online: www.tvears.com
• Call Customer Service:
• US Corporate Office Toll Free: 1-888-883-3277
Monday – Friday 7AM – 4PM PST
• Visit a local Authorized TV Ears Dealer:
To find a TV Ears dealer near you, go to the TV Ears website at www.tvears.com. Please call the
dealer to confirm the desired item is in stock.
12. Will TV Ears work in movie theaters and play houses?
Yes, the Professional TV Ears systems operate at 95kHz, which is compatible with many movies and play
houses. While it works in most places, TV Ears does not guarantee that its products will work in all public
places. Check with individual places to verify system compatibility.
13. Why is my Professional system hooked up but still isn’t working?
Make sure that all the cords, including the power stacker cord, are plugged in completely. Also check that
the red plug of the power stacker cord is plugged into the transmitter and the black plug is plugged into
the power stacker.
14. What does 95kHz mean?
95kHz is the frequency of the infrared signal that is sent by the transmitter to the headset. Infrared
signals are invisible light signals and are not disturbed by electrical storms.
For additional technical questions, consult our troubleshooting guide on the next page.
If you have further questions please call one of the customer service numbers or visit our website.
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