Troubleshooting Guide
Problem:
Check the Following:
You hear static or interference.
•
The audio cord is plugged into an analog (RCA)
audio OUT port on the TV, cable box, or satellite
box.
•
The audio cord is NOT plugged into a digital
audio out port.
•
The transmitter is plugged into a working
power outlet.
•
The audio cord is plugged into the audio port of
the transmitter.
•
The audio cord is plugged into the ports on the
TV and transmitter completely.
•
The infrared lights of the transmitter are facing
the headset and are illuminated.
•
The transmitter is 3-5 feet off the ground.
•
Battery may need replacement if older than 1-2
years, depending on usage. • TV Ears has more
than one model. Be sure that the headset model
matches the transmitter model. For example,
you must use a Professional headset with a
Professional transmitter.
•
Cover all large windows.
The lights on front of transmitter do not light up
(infrared diodes are difficult to see in day light).
•
Cup your hand over the lights and see if 5
infrared lights are glowing red.
•
AC power adapter is completely plugged into
the power outlet and 12V port on back of the
transmitter.
The charging light does not come on when
headset is in the cradle.
Note:
The light will be green if the headset is in the
front charging cradle and red if the headset is in the
back charging cradle. If there are two headsets in
the charging cradles, the light will be amber.
•
Remove and replace headset to realign in the
charging cradle.
•
Use your fingertips to gently rock the headset
right to left, making sure the headset is sitting
properly in the charging cradle.
•
AC power adapter is completely plugged into
the power outlet and 12V port on back of the
transmitter.
The TV volume does not work independently
from TV Ears volume.
•
The television is set on fixed audio television
settings.
See Question 3 of FAQs.
You hear a television station when you watch a
DVD or video.
•
Turn the cable or satellite box off when you
watch a DVD or video.
See Question 4 of FAQs.
Note: This is only if audio cord is plugged into
audio out port of a cable or satellite and DVD or VCR
player.
You have a Blu-Ray player.
•
Hook your Blu-Ray player up the same way you
would a DVD or VCR.
See Step 1 of Installation Instructions.
You have a Digital Converter Box or similar.
•
Hook your Digital Converter Box or similar up
the same way you would a cable or satellite box.
See Step 1 of Installation Instructions.
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