Turbolock TL-100 Page 32 User Manual Download

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TurboLock TL - 100

Section 13

Troubleshooting

Problem

Possible Cause

Solution(s)

Why can’t I open the door?

Too much time has passed.

Turn the handle to open the door while

the lock’s backlight is still on.

Your access has been restricted.

If you received a key from the lock’s

admin, your access may be restricted to

certain times of the day. Check with your

admin regarding these details.

Why does the lock jam? / The door

doesn’t close.

The latch size is wrong.

Disassemble the lock and check the

latch assembly. If retrofitting, compare

the latch length and adjust as needed. If

installed on a new door, adjust the latch

and/or, drill into the door to fit the latch as

needed.

The strike plate and latch aren’t correctly

aligned.

Open the door and check the alignment

of both the latch and the strike plate.

Adjust as needed.

Summary of Contents for TL-100

Page 1: ...ving our customers and providing the best products our product information including our user manuals may receive updates from time to time Please check our website for the latest user manuals and product materials Ver 041118 ...

Page 2: ...www turbolock com Customer Service 855 850 8031 ...

Page 3: ... 4 2 Main Installation 19 Section 5 Using the Lock 21 Section 6 Keypad Passwords 23 6 1 Changing the Admin Password 23 6 2 Adding User Passwords 24 Section 7 Using the MIFI Cards 24 Section 8 Using the Passive Function 25 Section 9 Using the Mute Function 26 Section 10 The Turbolock App 27 10 1 Installation 27 10 2 Pairing 28 10 3 Generating Converting 29 Keypad Passwords Section 11 Resetting the ...

Page 4: ... ready as this may be needed during the call This information may be recorded below Date of Purchase Place of Purchase 1 2 Safety Warnings When reading this manual note these icons Notes with this icon MUST be read understood and obeyed to prevent injury or damage etc Notes with this icon include relevant information Overall Usage Never insert objects into the lock other than batteries as describe...

Page 5: ...ineration landfilling or mixing with household trash Improper disposal of the battery contained within this product may result in the battery heating up rupturing or igniting which may cause serious injury The substances contained inside the battery present chemical risks to the environment The recommended disposal for any TurboLock TL 100 Smartlock at its end of life is to dispose of the entire u...

Page 6: ...x Inside Screws 3x Latch Screws 2x Strike Screws 2x Strike Plate 1x Strike Box 1x Spring 1x Latch Pins 2x To purchase additional keycards visit www turbolock com Strike Plate Box Battery Compartment Batteries not included Reset Button Battery Cover Outside Section Inside Section MIFI Cards Silicone Backings Plate Mounting Screws Latch Pins Spring Inside Screws Latch Screws Strike Screws Pegs Latch...

Page 7: ...TurboLock TL 100 7 2 2 Overview See the next section for installation information Keypad Outside Section Front View Outside Section Back View Micro USB Port Handle Button Peg Openings ...

Page 8: ...acing an older fixture with a newer one is known as a retrofit If your door has never had a lock or doorknob installed or otherwise has no cutout please skip to page 13 For easier installation have another person help to hold the lock etc Remove all parts of any old lock before installing the TL 100 In some cases the old strike plate and or box may be used For your convenience installation instruc...

Page 9: ...ont of the latch and the square opening from both sides pull or push to extend or retract the latch s end as needed Fig 2 Insert the latch back into the door Step 3 Check the latch s bolt and make sure the rounded side faces in or out according to the way the door swings Fig 3a 3b Step 4 Add 2x latch screws and use a screwdriver to secure them Fig 4 Part 2 Installing the Strike In most cases the e...

Page 10: ...t and or outside of the room The handles should be oriented differently depending on whether the lock will be on the left side or right side of the door Step 1 On the back of the outside section press and hold the button to turn the handle as needed Fig 6a On the back of the inside section press and hold the button to turn the handle as needed Fig 6b Outside Section Back View Inside Section Back V...

Page 11: ...ain Installation Step 1 Start with the outside section Feed the cable under the latch and thread two of the pegs through the latch the upper and lower pegs should be above and below the latch If needed have someone hold the door itself or hold the outside section flat against the front of the door Fig 8 It s highly recommended to leave the door open during installation Fig 8 Fig 7 Arrow ...

Page 12: ...he plate s bolts face outward then use the 4x mounting screws to fasten everything together Fig 9 Do not over tighten these screws as this may damage the lock Step 3 Add the spring and square latch pin into the lock s center mechanism Fig 10a 10b Note each latch has a different latch pin Fig 10 Fig 9 Bolts Silicone Fig 10a Fig 11 Fig 10b ...

Page 13: ...ks before closing the door See Section 6 for information on the default admin password See Section 10 for information on the app Section 4 Installation New This section details installation steps needed if you are installing the TL 100 on a door without a cutout If you are using the TL 100 to replace an old lock or if your door otherwise already has a cutout please go back to page 8 For easier ins...

Page 14: ...h a hole saw bit not included or a 7 8 spade bit not included If using a spade bit do not drill at high speeds as this may tear out extra wood and damage the door Part 2 Installing the Latch Step 1 Insert the latch into the hole Using a pencil mark a line around the edges of the latch to use as a guide After marking each side remove the latch Fig 15 Step 2 Chisel about 3mm 0 1 deep or until latch ...

Page 15: ...rom both sides pull or push to extend or retract the latch s end as needed Fig 17 Insert the latch back into the door Step 5 Check the latch s bolt and make sure the rounded side faces in or out according to the way the door swings Fig 18a 18b Step 6 Add 2x latch screws and use a screwdriver to secure them Part 3 Creating a Mortise Installing the Strike Step 1 Push the door until nearly closed and...

Page 16: ...ed to chisel slightly deeper If using a spade bit do not drill at high speeds as this may tear out extra wood and damage the door or doorframe Step 6 Hold the strike plate over the mortise Using a pencil mark a line around the edges of plate to use as a guide After marking the straight edges of the plate remove the plate Step 7 Chisel about 1 5mm deep or until strike plate sits flush with door fra...

Page 17: ...pencil to mark the center points of the screw openings in the strike plate Set the strike and strike box aside and drill two small holes at each center point Step 9 Position the strike and strike box Add the 2x strike screws and use a screwdriver not included to secure them ...

Page 18: ...and or outside of the room The handles should be oriented differently depending on whether the lock will be on the left side or right side of the door Step 1 On the back of the outside section press and hold the button to turn the handle as needed Fig 21a On the back of the inside section press and hold the button to turn the handle as needed Fig 21b Outside Section Back View Inside Section Back V...

Page 19: ...in Installation Step 1 Start with the outside section Feed the cable under the latch and thread two of the pegs through the latch the upper and lower pegs should be above and below the latch If needed have someone hold the door itself or hold the outside section flat against the front of the door Fig 23 It s highly recommended to leave the door open during installation Fig 22 Arrow Fig 23 ...

Page 20: ... sure the plates bolts face outward then use the 4x mounting screws to fasten everything together Fig 24 Do not over tighten these screws as this may damage the lock Step 3 Add the spring and square latch pin into the lock s center mechanism Fig 25a 25b Note each latch has a different latch pin Fig 26 Fig 24 Fig 25a Fig 26 Fig 25b ...

Page 21: ...t password and the app to test the lock to make sure it works before closing the door See Section 6 for information on the default admin password See Section 10 for information on the app Section 5 Using the Lock In general there are two simple ways to use the lock to unlock your door Each time the lock engages and unlocks the door regardless of entry method the door can only be opened while the b...

Page 22: ... be changed from the default password See Section 6 Using a User Password Touch any key so that the keypad lights up enter the password received from the app s admin and then press The lock will engage allowing you to open the door Note User Passwords may have restricted access according to the app admin s discretion Using a MIFI Card Touch any key so that the keypad lights up then move the card i...

Page 23: ...s 6 1 Changing the Admin Password The Admin Password must always be at least 6 digits long The default Admin Password is 123456 For security it is highly recommended that you change the Admin Password from the manufacturer default Step 1 Use the keypad to enter the default 123456 or the current Admin Password then enter Step 2 Enter 1 then enter Step 3 Enter the new Admin Password then press Step ...

Page 24: ...assword then press The password can now be given to a user and used with the lock Section 7 Using the MIFI Cards Adding a Card Step 1 Use the keypad to enter the Admin Password then enter Step 2 Enter 7 then enter Step 3 Move the card in front of the keypad The lock will emit sound when it detects the card More cards up to 20 at a time can be added as desired Step 4 Wait for the backlight to go ou...

Page 25: ...may only be deleted by deleting all cards Deleting all Cards Step 1 Use the keypad to enter the Admin Password then enter Step 2 Enter 9 then enter Step 3 Wait for the backlight to go out to confirm all cards were successfully deleted Step 4 If desired test a card to confirm it was deleted Step 5 Repeat the above steps to add additional cards if needed The card must be added while the blue backlig...

Page 26: ...l turn off automatically Section 9 Using the Mute Function USE WITH CAUTION Remember to turn off the function when it is no longer needed Do not leave this function on for extended periods of time Muting Step 1 Use the keypad to enter the current Admin Password then The lock will engage Step 2 Press 5 then The lock will stop emitting sound Un muting Step 1 Use the keypad to enter the current Admin...

Page 27: ... App Store for the TurboLock application Step 2 Download and install the app according to your operating system Step 3 Turn on Bluetooth and open the app Step 4 Register for an account and return to the app For instructions and or information on how to use the app register for an account and refer to the in app instructions or contact customer service In order to use the app with the TL 100 the tw...

Page 28: ...irmation messages as needed The lock may emit a beeping sound and open upon paring for the first time Images for illustrative purposes only Actual images may vary App content subject to change without notification a Send keys to others via email b Touch to reset erase temporary keypad codes c Touch to view and manage user s lock access d Touch to manage admin password or generate temporary access ...

Page 29: ...d and then convert it this new password will overwrite the first converted password How to Generate Step 1 After opening the app tap the lock to open the main interface Step 2 Tap Reset Keys to receive key permissions from the TurboLock server Tapping Reset Keys should only be done once Subsequent taps will erase any digital keys Step 3 Tap Admin Password to open the corresponding admin only menu ...

Page 30: ...er the same temporary password 8 10 digits then enter The temporary password will be deleted Step 5 Wait for the backlight to go out so that the deletion is complete Step 6 If desired test the former temporary password It should now be unusable Section 11 Resetting the Lock Resets cannot be reversed Performing a reset will delete all passwords including the Admin Password will be deleted Once all ...

Page 31: ...e of your lock ensures it will continue to work as it should The keypad is made of acrylic Use water and soft non abrasive cloth when cleaning If a mess cannot be cleaned with water apply a gentle cleaner to the cloth and clean Do not apply any cleaner or detergent directly to any part of the lock After cleaning with any cleaner rinse with clean water and dry so as not to leave residue on the lock...

Page 32: ...ricted to certain times of the day Check with your admin regarding these details Why does the lock jam The door doesn t close The latch size is wrong Disassemble the lock and check the latch assembly If retrofitting compare the latch length and adjust as needed If installed on a new door adjust the latch and or drill into the door to fit the latch as needed The strike plate and latch aren t correc...

Page 33: ...egardless of the entry method the lock will go into a 15 minute period of inactivity where it cannot be used This is a security feature designed to prevent unwanted parties from using the lock Wait 15 min and try again Why is does the lock beeping multiple times I forgot my codes The codes were not properly recorded Perform a reset in order to erase all passwords In order to perform a reset you mu...

Page 34: ...Warranty is limited to residents of the United States and Canada only and is available only to original purchasers This Warranty gives you specific legal rights and you may also have other rights which vary from state to state This Warranty starts on the date of your purchase and lasts for one year the Warranty Period The Warranty Period is not extended if the Product is repaired or replaced We ma...

Page 35: ...dents abuse or other actions or events beyond our reasonable control Important Do not disassemble the Product Disassembling the Product will void this Warranty Only WP or a party expressly authorized by WP should perform service on this Product DISCLAIMER OF WARRANTY THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY O...

Page 36: ...rks of Google Inc Apple and the Apple logo are registered in the U S and other countries as a trademark of Apple Inc The App Store is registered in the U S and other countries as a service mark of Apple Inc COPYRIGHT 2018 TURBOLOCK ALL RIGHTS RESERVED ...

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