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Chapter 4
Troubleshooting and Technical
Support
This chapter:
• Provides troubleshooting tips for common problems
• Tells you how to run a self-test on GateLock
• Presents various on-line resources provided by Trend Micro, where you can
register your product, test it and find additional information
• Tells you how you can contact Trend Micro if you need to speak with a support
engineer
Troubleshooting
This section lists possible solutions to problems that might arise while installing,
configuring, or using GateLock.
Ethernet Cables
GateLock’s ports are wired similar to a network adapter’s port. First, check if all
connected devices are powered on. Then verify if the cables are properly connected
as described in Chapter 2.
Summary of Contents for GateLock
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