Chapter 9 Troubleshooting and Maintenance
This chapter contains information for troubleshooting an Encompass® 4 Reader and
performing minimal maintenance checks. It also includes information for returning
products for repair, obtaining support, and contact information for providing
feedback and suggestions to TransCore.
Error Messages
The Encompass 4 Reader transmits an error message if a command received from the host is not a
recognized command or if information supplied with the command is not correct. The reader sends this
message to diagnostic commands if the reader fails the specified test.
contains a list of error messages.
Table 46 Error Messages
Error
Message
Description
Corrective Action
Error06
NVRAM parameters have been lost.
The Encompass 4 Reader will not
function properly because the RF
section is shut off until the frequency is
reset.
Reset the frequency using command
#
647XXX
.
Error07
The RF phase locked loop (PLL) has
lost lock and is unable to operate at
its intended frequency. RF output is
disabled while the Encompass 4 Reader
attempts to reset the PLL.
Reset the RF frequency. Refer to
“Radio Frequency” on page 8-15
for
instructions.
Error08
The RF PLL has successfully regained
lock and has been reset to its proper
operating frequency. The RF section is
returned to its state prior to losing lock
(enabled/disabled).
Error08
will only
be issued after
Error07
has been
issued.
No action necessary; the previous error
has been corrected.
Error11
The operator is attempting to use an
Intellitag-based tag in Wiegand mode
while the Encompass 4 Reader is in ID-
only mode, thus Wiegand compatibility
issues.
Enable eATA mode using command
#489
if Wiegand operation is needed
and the tags are programmed with
Wiegand data.
Chapter 9 Troubleshooting and Maintenance
TransCore Proprietary
9–149
Summary of Contents for encompass 4
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