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TRAK Machine Tools
Southwestern Industries, Inc.
TRAK 3ntr 3D Printers
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Maintenance & Troubleshooting Manual
Problem/Symptom: Incomplete Print
Potential Cause
Diagnostic/Remedy Actions
There is a vertical gap between part
and nozzles
Nozzle jam: See Problem/Symptom Little or No Extrusion:
Nozzle Jam.
Part is at nozzle level
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If printing as
a PC peripheral
Problem with USB connection (cable near electrical noise
sources such as motors, power transformers...): change
cable routing or buy a shielded one
system rebooted (i.e. OS or anti-
virus update) or wrong power saving
settings
Update/Correct
AC power interruption
Use an UPS suited for the printer power rating
Part is OK just up a certain quote
then got a
“hairball”
Part is too tall and thin
–
vibrates during printing process
and breaks. Part detached from plate - Change part
orientation in slicer software to make it steadier.
Design some custom support into the 3d part mode
Problem/Symptom: Collision
During Homing Axis: Doesn’t Stop
Potential Cause
Diagnostic/Remedy Actions
Problem with homing sensor
(end stop) cabling
Be sure that end stops are not engaged. Send the M119
command: printer will answer with end stop status.
Now push on each sensor, while sending the M119
command: the sensor status must correctly tell the status
(ENGAGED). If not true, check sensor cabling and
connectors (Y sensor has also a connector on the print
head) on the motherboard.
Damaged endstop
If previous step doesn't give any result, the end stop may
be faulty giving erratic output: replace it.
Firmware problem
If you just upgraded firmware, you may have loaded the
wrong version for your printer. Get in touch with tech
support.
Damaged motherboard
Motherboard may have a defective part (i.e.: cold solder
joint). Needs to be replaced.
Problem/Symptom: Cold Nozzle with High Temp Readout (378°C)
Potential Cause
Diagnostic/Remedy Actions
Defective thermocouple
Replace heater assembly
Bad connector
Replace heater assembly
Problem/Symptom: Machine is Stopped
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MAXTEMP Displayed
Potential Cause
Diagnostic/Remedy Actions
Defective electrical connection
Check connector integrity
Defective heater
Replace heater (or set thermal gain to 0.9 to temporary
disable the error message
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YOU CAN’T USE THIS
EXTRUDER ANYWAY)"
