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1

Printer Operations

Troubleshooting

2

Be sure to read " Safety Precautions" in the 

fi

 rst 

booklet,  Printer Operations. 

Read this manual before attempting to operate the printer.
Keep this manual in a handy location for future referencing.

This Basic Guide includes three booklets. 

ENG

3

Printer Relocation

Software Installation

2

Troubleshooting

Basic Guide

Large-Format Printers

Please read the following electronic 
manuals also.
• User's Guide
• Paper Reference Guide

Safety Precautions ........................................2

The Manuals Supplied with This Printer ...........5
How to read the Basic Guides ..........................6
Parts .................................................................8
Attaching the Roll Holder to Rolls ...................12
Loading Rolls in the Printer ............................14
Removing the Roll from the Printer ................18
Loading Sheets in the Printer .........................20
Removing Sheets ...........................................22
Consumables..................................................23
Replacing Ink Tanks .......................................24
Replacing the Maintenance Cartridge ............30
Replacing the Printhead .................................36
Menu Map.......................................................42

Troubleshooting ................................................2
If Roll Paper Jams ..........................................20
If a Sheet Jams...............................................22
If Paper is Soiled ............................................24
If Printing is Faint ............................................26
If Vertical Lines are Warped or Colors are 

Misaligned ..................................................27

If Banding Occurs ...........................................29
If Line Length Does Not Match .......................31
Error Messages ..............................................33

Preparing to Transfer the Printer ......................2
Reinstalling the Printer .....................................8

Installing the Software (Windows) ..................12
Installing the Software (Mac OS X) ................14
Convenient Printer Driver Features ................16

Summary of Contents for imagePROGRAF iPF8300S

Page 1: ...ow to read the Basic Guides 6 Parts 8 Attaching the Roll Holder to Rolls 12 Loading Rolls in the Printer 14 Removing the Roll from the Printer 18 Loading Sheets in the Printer 20 Removing Sheets 22 Co...

Page 2: ...g tool to cut the roll after printing Specifying the Cutting Method for Rolls User s Guide The paper source selection is incorrect Press the Load button and select the paper source The Cutter Unit is...

Page 3: ...ed The Platen is soiled with ink or other substances Open the Top Cover and clean the entire Platen If Paper is Soiled If the Media Take up Unit continues rotating contact your Canon dealer for assist...

Page 4: ...Print Center in other versions of Mac OS X Select the printer and then Resume Printer or Start Jobs in the Printers menu to restart the print job Wait until the system has been filled with ink This pr...

Page 5: ...per was cut to straighten it The Printhead nozzles are clogged A print job was received from an incompatible printer driver Checking for Nozzle Clogging User s Guide An error message is shown on the D...

Page 6: ...tanks have been installed for 24 hours run Head Cleaning B from the Control Panel Follow the steps below to remove the jammed piece of paper inside the Top Cover Open the Top Cover and make sure the...

Page 7: ...of Weakest in the Control Panel menu If rubbing still occurs in the Control Panel menu use a higher Head Height setting Loading Rolls in the Printer Loading Sheets in the Printer Loading Rolls in the...

Page 8: ...ntrol Panel menu If rubbing still occurs in the Control Panel menu use a higher Head Height setting The edges of the paper are dirty Open the Top Cover and clean the Platen The Platen has become dirty...

Page 9: ...If Paper is Soiled Feeding Roll Paper Manually User s Guide Menu Map The Platen has become soiled because you have set Width Detection to Off in the Control Panel menu Set Width Detection to On in the...

Page 10: ...nd colors may change Execute color calibration Color may change slightly even on the same model of printer if you use a different version of the firmware or printer driver or when you print under diff...

Page 11: ...y in the Advanced Settings of the printer driver and try printing again Printing in Fast or Standard mode is faster and consumes less ink than in Highest quality or High modes but the printing quality...

Page 12: ...rinted document ejected from the printer and then use scissors or a cutting tool to cut away the edges on the top and bottom Adjust the Printhead alignment Choose a higher level of Print Quality in th...

Page 13: ...precision on glossy or semi glossy photo or proofing paper set the optimal Printhead height before aligning the printhead Enhancing Printing Quality User s Guide The contrast becomes uneven during pri...

Page 14: ...Switch on the Platen User s Guide The type of paper specified in the printer driver does not match the type loaded in the printer Load paper of the same type as you have specified in the printer driv...

Page 15: ...op printing 1 Change the type of paper in the printer driver and try printing again 2 Loading Rolls in the Printer Loading Sheets in the Printer When printing fine lines or text at high precision on g...

Page 16: ...t port 1 2 Make sure the printer is connected to the network with the correct Ethernet cable and then turn the printer on For instructions on connecting the cable refer to the Setup Guide Make sure th...

Page 17: ...NCP burst mode in that printer s network protocol settings If the printer is used in queue server mode specify Other Unknown as the printer type 5 Phenomenon Cause Corrective Action Configuring the P...

Page 18: ...ce cleaning operations will begin automatically even if the printer is in Sleep mode At regular intervals to ensure optimal printing quality the ink is agitated automatically even if the printer is in...

Page 19: ...for a long period or you are troubleshooting Printhead problems we recommend not performing Head Cleaning B to the extent possible After initial installation or at the first time use after transfer i...

Page 20: ...such as when the paper curls strongly you may be able to avoid paper jamming by setting the roll cutting method to Manual and setting the detection of paper leading edge to Off Specifying the Cutting...

Page 21: ...l the jammed portion out toward the front Use scissors or a cutting tool to cut away the printed or wrinkled portion If the Carriage is on the left move the Carriage to the right until it stops Hold t...

Page 22: ...to the left edge or if a paper jam occurs during cutting 1 2 3 4 5 If a sheet jams follow the steps below to remove it Turn the printer off Turning the Printer On and Off User s Guide Open the Top Co...

Page 23: ...ft the Ejection Guide remove the Roll Holder and clear the paper jam from below If the Carriage is on the left move the Carriage to the right until it stops Lower the Release Lever and close the Top C...

Page 24: ...o clean inside the Top Cover in the following situations to ensure optimal operation Open the Top Cover If paper dust has accumulated in the Vacuum holes a on the Platen in the Borderless Printing Ink...

Page 25: ...is may damage the roller 3 4 Using a damp cloth that you have wrung out completely wipe inside the Top Cover to clean it Wipe away any ink residue and paper dust debris from cutting on the Top Cover R...

Page 26: ...On the Tab Selection screen of the Control Panel press or to select the Settings Adj tab Press the OK button Press or to select Maintenance and then press the OK button Print a test pattern to check t...

Page 27: ...lines in printed documents are warped or colors are out of alignment execute Head Posi Adj The printer will print and read a test pattern and the Printhead position will be adjusted automatically If...

Page 28: ...tab Press the OK button Press or to select Adjust Printer and then press the OK button Press or to select Head Posi Adj and then press the OK button A test pattern is printed for adjustment Adjustmen...

Page 29: ...ual Banding Adjustment Adj Quality User s Guide 1 Perform adjustment as follows If printed images are affected by banding in different colors across the sheet execute Adj Quality for automatic adjustm...

Page 30: ...pr or Auto OtherPaper and then press the OK button A test pattern is printed for adjustment Adjustment is now finished if you have printed on a roll or a sheet of A2 size or larger If you are printing...

Page 31: ...unused roll at least 10 inches wide When Using Sheets One sheet of unused paper of at least A4 Letter size Perform adjustment as follows Load paper On the Tab Selection screen of the Control Panel pr...

Page 32: ...or to select Adjust Length and then press the OK button Press or to select AdjustmentPrint or Change Settings and then press the OK button Press or to enter the amount of discrepancy and then press t...

Page 33: ...O Wxxxx x represents a number Hard disk error Hardware error xxxxxxxx xxxx x represents a letter or number Ink insufficient Ink tank is empty Insufficient paper for job Mail box full Delete unwanted d...

Page 34: ...he ink cannot be correctly detected Rewinding error Roll printing is selected Roll printing is selected but sheets are loaded Sheet printing is selected The mail box is full The paper is too small The...

Page 35: ...ad Paper and then press the OK button Load a sheet and then print Press or and select Stop Printing or press the Stop button to stop printing Check printed document The Printhead nozzles are becoming...

Page 36: ...but a roll is loaded A sheet has come out of the printer during printing No sheets A print job for printing on sheets was sent when a roll is loaded Press or to select Stop Printing and then press the...

Page 37: ...sing the sensor to malfunction Press the OK button to clear the error Take steps to remedy faint printing Troubleshooting Take steps to ensure the printer is not used when exposed to direct sunlight o...

Page 38: ...environmental conditions for the paper are met Note that various environmental conditions are recommended for various types of paper For details on the recommended environmental conditions see the Pa...

Page 39: ...yed again write down the error code and message turn off the printer and contact your Canon dealer for assistance File read error Files on the printer s hard disk have become corrupted Restart the pri...

Page 40: ...cement It is almost time to replace consumables for which service is required You can continue to use the printer for some time until Parts replacement time has passed will be displayed Contact your C...

Page 41: ...ew ones Replacing the Printhead x printhead error x is L R or not displayed There is a problem with the Printhead Follow these steps to replace the Printhead No x printhead x is L R or not displayed N...

Page 42: ...printing without saving data No more space is available on the printer s hard disk so jobs are now printed without saving them Print jobs can no longer be saved on the hard disk After printing this me...

Page 43: ...r to malfunction Take steps to ensure the printer is not used when exposed to direct sunlight or strong lighting The performance of a sensor inside the printer may be impaired Contact your Canon deale...

Page 44: ...ttempting to print a test print sheet or other printer status information When you are attempting to print a test print sheet or other printer status information The paper is too small When Detect Mis...

Page 45: ...lease Lever 3 Adjust the right edge of the sheet to make it parallel to the right Paper Alignment Line and the trailing edge of the sheet to make it parallel to the paper alignment line under the Pape...

Page 46: ...on 3 Printing will resume starting from the page on which the error occurred Loading Rolls in the Printer Attaching the Roll Holder to Rolls Lift the Release Lever 1 Adjust the right edge of the sheet...

Page 47: ...ress or to select Stop Printing and then press the OK button to stop printing 1 Either change the type of paper specified in the printer driver settings or replace the loaded paper and change the pape...

Page 48: ...or various paper see the Paper Reference Guide Select None when you have set Detect Mismatch in the Control Panel menu to Warning Press or to select Print With Border and then press the OK button to c...

Page 49: ...te that this error may cause paper jams and affect the printing quality Make sure the roll width selected in the dialog box displayed when you select Fit Roll Paper Width in the printer driver matches...

Page 50: ...ot be advanced it could not be detected Choose a higher level of Print Quality in the Advanced Settings of the printer driver Giving Priority to Particular Graphic Elements and Colors for Printing Use...

Page 51: ...nt print 26 Fixed Blade 25 H Head Cleaning A 26 Head Cleaning B 26 Head Posi Adj head position adjustment 27 J Jammed roll paper 20 Jammed sheets 22 L Line length that does not match 31 Linear Scale 2...

Page 52: ...Canon Plaza Lake Success NY 11042 U S A Canon Europe Ltd 3 The Square Stockley Park Uxbridge Middlesex UB11 1ET United Kingdom Canon China Co Ltd 15F Jinbao Building No 89 Jinbao Street Dongcheng Dis...

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