Contents 6
Customer self repair ............................................................................................................................................... 86
Parts only warranty service .......................................................................................................................................... 86
Replaceable components ............................................................................................................................................................. 87
Pre-diagnostic ............................................................................................................................................................ 88
Symptom collection ..................................................................................................................................... 88
Prepare the server for diagnosis ................................................................................................................. 89
Performing processor procedures in the troubleshooting proces.s ....................................................................................... 89
Breaking the server down to the minimum hardware configuration .................................................................... 90
Start diagnosis flowchart ............................................................................................................................. 92
Remote diagnosis flowchart ........................................................................................................................ 93
General diagnosis flowchart ....................................................................................................................... 94
Power-on problems flowchart ...................................................................................................................... 95
POST problems flowchart ........................................................................................................................... 96
Operating system boot problems flowchart ................................................................................................. 97
Power problems ........................................................................................................................................ 100
General hardware problems ..................................................................................................................... 101
Internal system problems ....................................................................................................................................................... 102
External device problems .............................................................................................................................................. 106
Operating system problems and resolutions....................................................................................................... 107
Application software problems ................................................................................................................. 108
ROM problems ....................................................................................................................................................... 109
USA FCC verification notice ................................................................................................................................ 114
Class A ................................................................................................................................................................ 114
Notices for Canada (Avis Canadien) ................................................................................................................... 114
Japanese Voluntary Control Council for Interference (VCCI) statemen.t .................................................................................. 114
Australia and New Zealand Class A statement .......................................................................................................................... 115
CCC Class A notice.................................................................................................................................................................... 115
