Spare
parts catalog 86
Spare parts catalog
Customer self repair
TradeDX products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period
TradeDX (or TradeDX service providers or service partners) identifies that the repair can be accomplished
by the use of a CSR part, TradeDX will ship that part directly to you for replacement. There are two
categories of CSR parts:
Mandatory Parts for which customer sel-frepair is mandatory. If you request TradeDX to replace
these parts, you will be charged for the travel and labor costs of this service.
Optional Parts for which customer self-repair is optional. These parts are alsodesigned for customer
self-repair. If, however, you require that TradeDX replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
Important: Some manufacturer
parts are not designed for customer self-repair. In order to satisfy the
customer warranty, TradeDX requires that an authorized service provider replace the part.These parts are
identified as " No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the Technical Support Center and a technician with help you over
the telephone. TradeDX will specify if a defective part must be returned to TradeDX. In cases where it is
required to return the defective part to TradeDX, you must ship the defective part back to TradeDX within a
defined period of time, normally five (5) business days. The defective part must be returned with the
associated documentation in the provided shipping material. Failure to return the defective part may result
in TradeDX billing you for the replacement. With a customer self-repair, TradeDX will pay all shipping and
part return costs and determine the courier/carrier to be used.
Parts only warranty service
Your Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty
service, TradeDX will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request TradeDX to replace
these parts, you will be charged for the travel and labor costs of this service.
