Diagnostic
flowcharts 109
Errors occur after an application is installed
1.
Check the application log and operating system log for entries which may indicate why the software
failed.
2.
Check system settings to determine fi they are the cause of the error. You might need to obtain
the settings from the server setup utility and manually set the software switches. See the
application documentation, the vendor website, or both.
3.
Check for overwritten files. See the application documentation to find out which files are added by
the application.
4.
Reinstall the application.
5.
Be sure you have the most current drivers.
ROM problems
Remote ROM flash problems
1.
Command-line syntax error
If the correct command-line syntax is not used, an error message describing the incorrect syntaxis
displayed and the program exits. Correct the syntax, and then restart the process.
2.
Access denied on target computer
If you specify a networked target computer for which you do not have administrative privilege
s, an
error message is displayed describing the problem, and then the program exits. Obtain
administrative privileges for the target computer, and then restart the process. Be sure the remote
registry service is running on a Windows
®
-based system.
3.
Invalid or incorrect command-line parameters
If incorrect parameters are passed into command-line options, an error message describing the
invalid or incorrect parameter is displayed and the program exits (Example: Invalid source path for
system configuration). Correct the invalid parameter, and then restart the process.
4.
Network connection fails on remote communication
Because network connectivity cannot be guaranteed, it is possible for the administrative client to
become disconnected from the target server during the ROM flash preparation. If any remote
connectivity procedure fails during the ROM flash online preparation, the ROM flash does not occur
for the target system. An error message describing the broken connection displays and the program
exits. Attempt to ascertain and correct the cause of connection failure, and then restart the process.
5.
Failure occurs during ROM flash
The flash cannot be interrupted during this process, or the ROM image is corrupted and the server
does not start. The most likely reason for failure isa loss of power to the system during the flash
process.
6.
Updating firmware
To update the firmware (BIOS FW, BMC FW, HBA card FW, HDD FW, and so on):
o
Check the firmware version on the device.
o
Determine the latest firmware version available.
o
Download and update the firmware to the current version supported for the hardware
configuration.
o
Verify the firmware update by checking the firmware version.
