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Diagnostic

flowcharts 94

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Summary of Contents for GRoot

Page 1: ...M 2 card Revised Front control boards Revised Routing for SKU1 without PCIecard Added Routing for SKU1 with PCIecard Revised Routing for SKU2 41 48 51 71 72 73 74 2018 01 09 Revised PSU LED Revise cab...

Page 2: ...c tools specifications and requirements for hardwarecomponents and software This guide is for an experienced service technician TradeDX assumes you are qualified in the servicing of computer equipment...

Page 3: ...warranties for TradeDX products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional...

Page 4: ...r supply units 25 Removing a redundant power supply unit 25 Installing a redundant power supply unit 25 Hard disk drives 26 Removing a 2 5 HDD assembly 26 Installing a 2 5 HDD assembly 26 Installing a...

Page 5: ...a systemboard module 63 Installing a system board module 64 Powering on and selecting boot options 65 Installing the operating system 65 Cabling 66 Internal system cabe l routing 66 Configuration 69 B...

Page 6: ...oblems flowchart 96 Operating system boot problems flowchart 97 Troubleshooting general problems 98 Resolving common problems 98 Hardware problem troubleshooting 100 Power problems 100 General hardwar...

Page 7: ...fety 116 Warnings Safety 117 Important safety and compliance information 117 Safety precautions 118 Safety Instructions 119 Symbols 123 Safety statements 128 Warnings and cautions 133 Electrostatic di...

Page 8: ...1U chassis and accesspanel 2 HDD backplane 3 System fan 6 4 M 2 assembly 2 5 DIMM slot 24 6 CPU 1 heat sink 7 PSU 2 8 PCIe card 2 9 Riser board 2 10 OCP mezzanine card 11 System board 12 CPU 0 heat si...

Page 9: ...anel 2 HDD backplane 3 System fan 6 4 M 2 assembly 5 DIMM slot 24 6 CPU 1 heat sink 7 PSU 2 8 PCIe card 9 Riser board 10 OCP mezzanine card 11 Expander riser board 12 System board 13 CPU 0 heat sink 1...

Page 10: ...anel 2 2 5 HDD carrier 8 SKU2 Item Description 1 Front control panel 2 2 5 HDD carrier 10 Front control panel buttons and LED Item Description 1 UID button and LED 2 Health LED 3 NIC LED 4 Power butto...

Page 11: ...D Red On Fault detected Green On Normal operation Orange On SEL event detected NIC LED Green Blinking Rear panel components Item Description 1 PCIe card 2 2 USB 3 OCP mezzanine 25G port 2 Optional 4 O...

Page 12: ...P Link Activity LED Green On Linked to network 25G zSFP speed LED Green On 25G Amber On Variable speed 10G SFP Link Activity LED Green Blinking data sensed through port 10G SFP Speed LED Green On 10G...

Page 13: ...rance Description Off No AC power to power supply Green 12V output on normal Green blinking 1 sec on 1 sec off 0 5Hz AC present only 12VSB on PS off or PSU in smart standby mode Green blinking 0 25 se...

Page 14: ...n normal Green blink 1Hz AC presents only 12VSB on PS off or PSU in smart redundant state off line mode Green blink 2Hz Power supply FW updating Amber AC cord unplugged or AC power lost with a second...

Page 15: ...See the following illustration to locate the system board LEDindicators Item Description 1 CR24 BMC Heart Beat LED 2 CR21 Speaker LED 3 CR33 HDD activityLED LED Name Voltage Sources LED Color State De...

Page 16: ...Component identification 16 LED Name Voltage Sources LED Color State Description Speaker LED P5V Yellow HDD activity LED P3V3 Yellow...

Page 17: ...CIe x24 slot 6 FPIO connector 7 M 2 power connector 8 MiniSAS connector 9 CPU 0 socket 10 System fan header 6 11 DIMM slot 24 12 HDD power connector 13 CPU 1 socket 14 M 2 power connector 15 GPU power...

Page 18: ...s two light pipes to direct light from the drive status LEDs on the backplane to the face of the tray allowing it to be viewable from the front of the system LED Appearance Description Off HDD not pre...

Page 19: ...e server systemB efore initiating any service procedures familiarize yourself with the system and its components as illustrated in the following figure SKU1 Item Description 1 Access panel 2 Riser ass...

Page 20: ...ication 20 Item Description 9 System board 10 Front control panel 11 2 5 HDD 8 SKU2 Item Description 1 Access panel 2 Riser assembly 3 M 2 assembly 4 Expander riser board 5 Air baffle 2 6 System fan 6...

Page 21: ...Component identification 21 Item Description 8 PSU 2 9 OCP mezzanine card 10 System board 11 Front control panel 12 2 5 HDD 8...

Page 22: ...cute an IPMI power up system command Powering down theserver The following procedures demonstrate how to shut down the server and verify the power status Shutting down the server Graceful shutdown To...

Page 23: ...erations 23 Verifying the power status The power LED indicators on the server are off when the server is powered down Verify the server is powered down before removing or servicing any server componen...

Page 24: ...ity by touching the bare metal chassis of the computer case or the bare metal body of any other grounded appliance Hold electronic circuit boards only by the edges Do not touch the components on the b...

Page 25: ...Installation 25 Redundant power supply units Removing a redundant power supply unit Installing a redundant power supply unit...

Page 26: ...Installation 26 Hard disk drives Removing a 2 5 HDD assembly Installing a 2 5 HDD assembly Verify that the drive is fully seated...

Page 27: ...on page26 2 Remove the screws securing the filler panel to the HDD carrier 3 Remove the filler panel from the HDD carrier 4 Align the HDD in the HDD carrier with the connectors facing the opening of...

Page 28: ...Installation 28 Removing a 2 5 HDDmodule To remove a 2 5 HDD module 1 Remove the2 5 HDD assembly on page26 2 Remove the screws securing the HDD to the HDD carrier 3 Remove the HDD from the HDD carrier...

Page 29: ...Installation 29 Access panel Removing an access panel CAUTION Be sure that the server is powered off and the AC power cords are disconnected from the server power supplies Installing an access panel...

Page 30: ...r and detach all of the power cords from the power supplies 2 Remove the access panel on page 29 3 If the cable is locked on the air baffle remove it 4 Locate the air baffle and remove it from the cha...

Page 31: ...s during the installation procedure CAUTION To avoid damaging server components do not use force when installing the air baffle Be sure that all DIMM latches are locked to avoid damaging the component...

Page 32: ...routing Removing a system fan To remove a system fan 1 Power off the server and detach all of the power cords from the power supplies 2 Removethe access panel on page29 3 Release the fan assembly fro...

Page 33: ...Installation 33 4 Unlock the fan assembly bracket 5 Remove the upper fan assembly bracket 6 Lift the fan module 7 Repeat the process for the remaining fan modules...

Page 34: ...tall a system fan CAUTION Avoid damaging the fan cable 1 Unlock the fan assembly bracket 2 Insert the fan module into the assembly bracket as shown in the following figure 3 Insert the upper assembly...

Page 35: ...Repeat the steps for the remaining fan modules 6 Align the fan assembly with the chassis and the cable facing to the front of the chassis 7 Insert the fan assembly into the chassis 8 Install the acces...

Page 36: ...o remove an M 2 adapter 1 Power off the server and detach all of the power cords from the power supplies 2 Remove the access panel on page29 3 Disconnect the cables from the M 2 adapter 4 Remove the s...

Page 37: ...2 adapter To install an M 2 adapter 1 Align the holes on the M 2 adapter with the holes on the chassis 2 Secure the M 2 adapter to the chassis with screws 3 Connect the cables to the M 2 adapter 4 Ins...

Page 38: ...into the connector until it is fully inserted 6 Push the M 2 card towards the adapter and hold it in place 7 Secure the M2 card to M 2 adapter with a screw 8 Install the M 2 adapter on page 37 9 Inst...

Page 39: ...server and detach all of the power cords from the power supplies 2 Remove the access panel on page29 3 Remove all HDD assemblies on page 26 4 Disconnect the cables from the HDD backplane 5 Remove the...

Page 40: ...Remove the HDD backplane Installing a SATA HDD SKU1 backplane This section applies to SKU1 model only To install a SATA HDD backplane 1 Align the screw holes on theHDD backplane with the screw holes...

Page 41: ...ssis the HDD SAS connectors must face inward 4 Install the HDD backplane assembly to the guide tabs on the chassis 5 Secure the HDD backplane assembly and the chassis with the screws 6 Connect the cab...

Page 42: ...ach all of the power cords from the power supplies 2 Remove the access panel on page29 3 Remove all HDD assemblies on page 26 4 Disconnect the cables from the HDD backplane 5 Remove the screws securin...

Page 43: ...Remove the HDD backplane Installing a U 2 HDD SKU2 backplane This section applies to SKU2 model only To install a U 2 HDD HDD backplane 1 Align the screw holes on the HDD backplane with the screw hole...

Page 44: ...ssis the HDD SAS connectors must face inward 4 Install the HDD backplane assembly to the guide tabs on the chassis 5 Secure the HDD backplane assembly and the chassis with the screws 6 Connect the cab...

Page 45: ...blies on page 26 4 Remove theHDD backplane on page 39 or page 42 5 Disconnect the cable fromthe system board 6 Remove the screw securing the front control board assembly to the chassis 7 Pull the fron...

Page 46: ...ket with screws 4 Slide the cable through the chassis bay and pull it through while sliding the front control board into the chassis 5 While pulling the cable connector slide the front control board a...

Page 47: ...ds from the power supplies 2 Remove the access panel on page29 3 Disconnect the cables from the PCIe assembly 4 Grasp the PCIe assembly and then gently lift the PCIe assembly up to remove the PCIe ass...

Page 48: ...Make sure the connector is flush in the slot 2 Secure the PCIe card to the riser bracket with a screw 3 Gently insert the PCIe assembly into the PCIe slot on the system boardM tab on the bracket is i...

Page 49: ...ies 2 Remove the access panel on page 29 3 Remove the PCIe card on page47 4 Remove the screws securing the riser board to the riser bracket 5 Remove the riser board from the bracket Installing a riser...

Page 50: ...s 5 Install the PCIe card on page 48 6 Install the access panel on page29 Removing an expander board This section applies to SKU2 model only Toremove an expander board 1 Power down the server and then...

Page 51: ...el only To install an expander board 1 Position the expander board on the riser bracket The contacts on the expander ba ord face outward 2 Slide the expander board in place The tab on the expander boa...

Page 52: ...4 Gently insert the expander assembly into the PCIe slot on the system board Make sure the standoff is locked in place on the chassis 5 Connect the cables to the expander assembly 6 Install the access...

Page 53: ...OCP mezzanine card 1 Power off the server and then detach all of the power cords from the power supplies 2 Remove the access panel on page 29 3 Remove the PCIe card on page 47 4 Remove the screws sec...

Page 54: ...mezzanine card 1 Align the connector on the OCP mezzanine card with the slot on the system board 2 Gently install the OCP mezzanine card 3 Secure the OCP mezzanine card to the chassis with screws 4 In...

Page 55: ...f DDR4 2400 2666 MHz memory To remove a memory module 1 Power off the server and then detach all of the power cords from the power supplies 2 Remove the access panel on page 29 3 Remove an air baffle...

Page 56: ...1 Pull the locking latches of the DIMM slot outward 2 Place the memory module into the socket so the notch and obstruction are aligned 3 Press the edge connector of the memory module into the slot Pr...

Page 57: ...f Intel processors The heat sink is necessaryto maintain chipset temperature at or below temperature limits Removing a processor CAUTION ESD protection must be worn during the procedure to avoid damag...

Page 58: ...rocessor 6 Insert a flat blade screwdriver into the release slot marked on the CPU carrier 7 Twist the screwdriver to break the thermal seal Do not use a prying motion to separate the processor to pre...

Page 59: ...heat sink 10 Pull the CPU carrier away from the heat sink 11 Repeat the procedure for the additional processor Installing a processor CAUTION ESD protection must be worn duringthe procedure to avoid d...

Page 60: ...marker located on the processor The protrusions on the CPU carrier are also aligned with the indentations on the processor when properly aligned 3 Press the CPU carrier to make sure it is locked with...

Page 61: ...61 5 Locate the installation markers on the heat sink and the CPU carrier Align the respective corners 6 Press the heat sink to lock it onto the CPU carrier 7 Remove the processor assembly from the pr...

Page 62: ...sink assembly and install in the slot The guide pins are inserted through the mounting holes on the heat sink assembly when properly installed 10 Tighten the four retaining screws clockwise in the or...

Page 63: ...he air baffle on page 30 5 Remove the PCIe card on page47 or the expander board on page 50 6 Removethe OCP mezzanine card on page 53 7 Remove the memory modules on page 55 8 Remove the processors on p...

Page 64: ...slots The I O ports are flush in the chassis slots when the system board is installed correctly 3 Secure the system board to the chassis with the csrews see the following figure 4 Connect the cables...

Page 65: ...uage o It is not necessary to modify the server configuration press F7 during system boot to select the boot device for system software installation o To enter PXE boot pressF12 during boot time when...

Page 66: ...for SKU1 without PCIe card Item Description Quantity 1 Front control signal cable System board J105 to front control board 2 HDD backplane power cable System board J76 to SATA backplane J31 3 HDD bac...

Page 67: ...J2 Routing for SKU1 with PCIe card Item Description Quantity 1 Front control signal cable System board J105 to front control board 2 HDD backplane power cable System board J76 to SATA backplane J31 3...

Page 68: ...al cable System board J105 to front control board 2 U 2 HDD backplane Slimline cable System board J90 to U 2 HDD backplane J11 3 Slimline x8 cable Expander board J1 J2 and J3 and system board J45 to U...

Page 69: ...nd DHCP are the two common IP sources of iBMC FW The default setting is DHCP The detailed IP address information is available from the BIOS setup menu User name and password A user name and password a...

Page 70: ...mware revision Thefirmware build ID can map from the firmware revision Naming convention of build ID is J2BTxxy xx is minor revision BCD encoded and y is auxiliary firmware revision y is a if auxiliar...

Page 71: ...cute Update sh to update BMC 10 The following screen shot shows that BMC successfully updated Updating BMC via a web GUI To update BMC using the web GUI 1 Log into the web GUI using a web browser 2 Se...

Page 72: ...Configuration 72 4 Select Firmware Image to select the BMC FW image 5 Click Start Firmware Update 6 Choose Flash selected section Default is all to start BMC FW update...

Page 73: ...tem language and time date Advanced Configuration information for the SMART settings AST1250 super IO network stack CSM USB serial port console redirection PCI subsystem settings and trusted computing...

Page 74: ...le 0x83 No space for any more legacy OPROM 0x84 Invalid password entered three times 0x85 Clear CMOS System event log POST Sensor Name Sensor Type Sensor Number E R Type Event Data1 Event Data2 Event...

Page 75: ...front control panel to power up the server 2 PressF2 or DEL during system boot when the Press DEL or F2 to enter setup displays 3 Use the left and right arrow keys to navigate the different menu opti...

Page 76: ...o D Verification test of given ROM File without flashing BIOS Options Use the optional field to supply more information for flashing the BIOS ROM The following lists the supported optional parameters...

Page 77: ...rd clear jumper must be restored to its original position for the new password to remain set Clearing the CMOS The CMOS clear jumper uses RTCRST to Clear CMOS values Set the RTC power well configurati...

Page 78: ...lid the BIOS automatically enters recovery mode if this occurs only perform steps 5 through 10 After recovery completes if the recovery jumper forces the BIOS recovery turn off the system and then res...

Page 79: ...guration 79 Checking the FW version Checking the BIOS version using Linux 1 Log intoLinux 2 Open the terminal Execute the dmidecode t 0 command to display the BIOS version as shown in the following fi...

Page 80: ...etuputility 2 Use the arrow keys to select theMain menu to display the BIOS version as shown in the following figure Checking the BMC version using Linux 1 Log intoLinux 2 Open the terminal Execute th...

Page 81: ...n 81 Checking the BMC version using the web GUI 1 Log into the web GUI 2 Select Maintenance from the left tree view and then click Firmware Information to display the BMC version as shown in the follo...

Page 82: ...g using Linux remote desktop 1 To check the system event log using Linux Log into Linux 2 Open the terminal 3 Executethe ipmitool I lanplus H BMCIP A admin P password sel list command to check the sys...

Page 83: ...ing the web GUI To check the system event log usingthe web user interface 1 Log into the web GUI 2 Select Dashboard from the left tree view and then click Firmware Information 3 Click Details link on...

Page 84: ...setup utility System Event Logs To check the eventlog using the BIOS setup utility 1 Enter the BIOS setup utility and then select theServer Mgmt menu 2 Use the arrow keys to select View System Event...

Page 85: ...Diagrams 85 Diagrams System board diagram...

Page 86: ...part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour...

Page 87: ...l Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that TradeDX replace them for you there may or may not be additional ch...

Page 88: ...ooting a server problem collect the following information Does the server power on Does the server complete POST If not then what do the health LEDs indicate Is video display available If theserver co...

Page 89: ...network cables monitor keyboard and mouse 4 Collect all tools and utilities necessary to troubleshoot the problem such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities 5...

Page 90: ...imum required to boot the server either one DIMM or a pair of DIMMs All additional cooling fans if applicable All additional power supplies if applicable leave one installed All hard drives All option...

Page 91: ...diagnostic steps in General diagnosis flowchart on page 96 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily cat...

Page 92: ...Diagnostic flowcharts 92 Start diagnosisflowchart Use the following flowchart to start the diagnostic process Diagnosis Yes NO Diagnosis Yes NO problems NO Yes NO Yes Problems NO Yes...

Page 93: ...bleshoot the server Yes Does the condition still exist No Does the condition still exist No End Use BMC to Troubleshoot the server Remote diagnosisflowchart The Remote diagnosis flowchart provides a g...

Page 94: ...94 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use th...

Page 95: ...urce Replace the power supply Disconnect the Power cable remove And then reinstall the power supply Press the power On Standby button And wait 45seconds Check for loose power cables Power on problems...

Page 96: ...wcharts 96 operating No yes yes No POST problems flowchart Symptoms Server does not complete POST Server completes POST with errors No Yes Yes No yes No yes troubleshooting Yes yes No Troubleshooting...

Page 97: ...d action taken Add one part at a Time back to Configuration to isolate faulty component Break server down To minimal configuration Troubleshoot or replace basic server spare parts Isolate and minimize...

Page 98: ...e display to determine if the memory error was detected during POST If the event log shows that a memory error caused the memory problem re seat all of the memory by removing and re installing all of...

Page 99: ...e the following guidelines When you install the heat sink o Align the heat sink so the sticker label faces the memory module o Secure the heatsink with the screw DIMM handling and installation guideli...

Page 100: ...wer cord to be sure it is not faulty 4 Replace the power strip with a known functional power strip to be sure it is not faulty 5 Have a qualified electrician check the line voltage to be sure it meets...

Page 101: ...ards are properly installed in the server 8 Boot to the BIOS to determine if the utility isconfigured 9 Replace another different known functional device to plug into the location tobe surethat the se...

Page 102: ...that the drive boot option in the BIOS is set up so that the server boots from the CD ROMdrive first o If the data read from the driver is inconsistent orif the drive cannot read the data be sure tha...

Page 103: ...Be sure the files are not corrupt Run the repair u tility for the operating system o Be sure no viruses exist on the server Run a current version of a virus scan utility o Be sure the TPM is enabled i...

Page 104: ...when no corresponding processor is detected Description A processor must be installed to use memory Action Populate the processor socket or remove the DIMM o DIMM size parameters not supported Possibl...

Page 105: ...Lockstep mode Action Install or reinstall DIMMs to support mirrored mode 8 Mirror memory configuration o Memory sizes on boards X and Y do not match Possible cause The overall size of two boards that...

Page 106: ...hat it is functioning properly by replacing it with a cable that is known to be properly functioning o Be sure the network controller is not damaged o Reinstall the network driver o Restart the server...

Page 107: ...he error log and then see the operating system documentation 3 Problems occur after the installation of a service pack Follow the instructions for updating the operating system Operating system update...

Page 108: ...on does not work try to recover the system with operating system recovery software For more information see the operating system documentation Application software problems Software locks up 1 Check t...

Page 109: ...nvalid or incorrect command line parameters If incorrect parameters are passed into command line options an error message describing the invalid or incorrect parameter is displayed and the program exi...

Page 110: ...o the redundant ROM in most cases If the system does not automatically switch to the redundant ROM perform the following steps 1 Power down the server 2 Remove the server from the rack if necessary 3...

Page 111: ...n 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the s...

Page 112: ...I Online socflash efi WebGUI Online Web browser CPLD Linux 64 bit Online Yafuflash_x64 Windows 32 64 Online Yafuflash exe HDD BP Linux_x86_64 Online Yafuflash Windows 64 Online Yafuflash exe HBA card...

Page 113: ...support Firmware list System board programming data BMC BIOS CPLD HDD backplane 8 SFF SATA SAS HDD BP 10 SFF U 2 HDD BP HBA RAID card HBA 2100 8i HBA 9300 8i HBA 1100 8i Device drivers HBA 2100 8i HBA...

Page 114: ...CC Rules and Regulations Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provi...

Page 115: ...th one or more of the following EU Directives as may be applicable Low Voltage Directive 2014 35 EU EMC Directive 2014 30 EU Ecodesign Directive 2009 125 EC R TTE Directive 2014 5 3 EU RoHS Directive...

Page 116: ...Warnings Safety Warnungen Sicherheit 116 Safety Before installing this product read the Safety Information...

Page 117: ...r documentation before removing replacing reseating or modifying system components Safety precautions Observe the following safety precautions when setting up equipment Follow all cautions and instruc...

Page 118: ...e installed near the equipment and must be easily accessible 5 Please keep this equipment from humidity 6 Place this equipment on a safe reliable surface when installing A drop or fall could cause inj...

Page 119: ...symbols may be placed on the equipment to indicate the presence of potential hazardous condition This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all se...

Page 120: ...has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed...

Page 121: ...do not view directly with optical instruments and avoid direct exposure to the beam CAUTION Do not place any object on top of rack mounted devices Safety statements READ THIS IMPORTANT SAFETY INFORMAT...

Page 122: ...ing movnig or opening covers on this product or attached devices To Connect To Disconnect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power...

Page 123: ...component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury or damage to the equipment be sure that T...

Page 124: ...ed Only plug the AC power cord into a properly grounded AC outlet to ensure power operation Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the pr...

Page 125: ...e field service kit with a folding static dissipating work mat Have an authorized reseller install the part if any of suggested equipment for proper grounding is not available Contact an authorized re...

Page 126: ...metal area on the server chassis then disconnect the power cord from the server and the wall receptacle Following this caution equalizes all electrical potentials within the server Specifications Envi...

Page 127: ...formation available before you call TradeDX Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messa...

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