Diagnostic
flowcharts 103
o
Boot to the BIOS RU tool to determine if the SAS controller can be detected.
o
Connect only one hard drive directly from the SAS port using a SAS-SATA cable to determine if
the problem is with the SAS cable.
o
Replace the current SAS cable with another correctly functioning SAS cable to determine if the
problem is with the SAS cable.
o
Be sure the RAID card controller is correct and supports the hard drive.
o
Replace the current SAS RAID card with a correctly functioning SAS RAID card.
o
Be sure the SAS backplane board driver is the latest driver
o
Replace the current backplane board with a correctly functioning backplane board
2.
Data is inaccessible
Action:
o
Be sure the files are not corrupt. Run the repair u
tility for the operating system.
o
Be sure no viruses exist on the server. Run a current version of a virus scan utility.
o
Be sure the TPM is enabled in BIOS.
o
Be sure the firewall setting is correct.
o
When migrating encrypted data to a new server, be sure tofollow the recovery procedures.
USB drive key problems
System does not boot from the drive:
Be sure that USB is enabled in the BIOS
Be sure the drive boot order in the BIOS is set so that the server boots from the USB drive key
Reseat the USB drive key
Fan problems
Fan speed too fast:
Be sure the fans are properly seated and working:
a.
Determine if the fan cables are corresponded to the slots.
b.
Determine if the fan cables are correctly plugged into the slot pins.
Be sure no ventilation problems exist.
Be sure the BMC firmware is the latest.
Reseat the fan cables and restart the server.
