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Post-installation Data Submission

This appendix describes the post-installation data that must be

submitted to TouchTunes/Barfly once you have completed installation

at a venue.

Post-installation Data

The Operator must return the post-installation log to TouchTunes/Barfly sales personnel
with the serial numbers for the computer and all hardware components received. This
important information is required for remote inventory management.
To facilitate this process, many components ship with peel-off adhesive labels that can be
affixed to the post-installation log.
This information can be communicated in any of the following manners:

By email:

[email protected]

By telephone:

847-419-3300 ext. 718 or 719

By Fax:

847-419-3304

By regular mail:

3455 Salt Creek Lane Suite 100. Arlington Heights, IL 60005

The post-installation log is presented on the following page of this appendix.

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Summary of Contents for Barfly TV

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Page 3: ...rt of this publication may be reproduced stored in any retrieval system or transmitted in any form or by any means electronic mechanical recording or otherwise without prior written consent of TouchTunes Interactive Networks Changes are periodically made to the information herein these changes will be incorporated into new editions of this publication TouchTunes may make improvements and or change...

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Page 5: ...g Equipment 4 Content 4 Best Practices 4 Required Tools and Equipment 5 Barfly Kits 6 2 Installing Barfly 7 Installation Codes and Best Practices 7 Placement of Barfly Equipment 7 Installation Overview 8 Installation Procedures 9 Disconnect Venue s Existing Video Inputs 9 Assemble and Connect Barfly Components 11 Standard Installation Scenarios 19 Scenario 1 Barfly System Located at TV 19 Scenario...

Page 6: ... Log 43 Training Venue Personnel on Using the Keypad 44 Appendix A Pre installation Data Submission 45 Pre installation Data 45 Appendix B Post installation Data Submission 47 Post installation Data 47 Appendix C Barfly Parts List and Kit Structure 49 Barfly Kits 49 Appendix D Advanced Installations 53 Barfly Second Scaler Multiple TV Sources Installation Overview 53 Second Scaler Connection Diagr...

Page 7: ...Appendix F Troubleshooting 69 General Troubleshooting 69 Picture in Picture Troubleshooting 75 The BarflyTV Operator Status Page 75 Device Info 76 Tools 76 Displayer 76 Venue 77 Scaler Info 77 Connectivity 77 Pending Downloads 78 Services 79 Bar Messages 80 Appendix G Warranty Information 81 Warranty 81 ...

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Page 9: ...mmends reading this guide to familiarize yourself with the installation procedure before installing your system Safety Information Caution The procedures described in this document should be performed by qualified installation personnel such as Operators and technicians It is intended for personnel responsible for the on location installation and configuration of Barfly components and assumes a ba...

Page 10: ...t fit in your outlet consult an electrician for replacement of the obsolete outlet Protect the power cord from being walked on or pinched particularly at the plugs convenience receptacles and the point where they exit from the apparatus Only use attachments accessories specified by TouchTunes or the manufacturer Refer all servicing to qualified service personnel Servicing is required when the appa...

Page 11: ...tion Usage Example Right click Click with the rightmost mouse button Right click the image and choose Save Picture As Italic A folder or file path Open C My Documents and Settings My Music Bold Menu or button commands as well as labelled areas on the UI Choose My Jukeboxes from the Navigation menu Click OK when prompted to continue Navigate to the Broadband Settings area Vertical bar Separates men...

Page 12: ... 2 for Barfly To help us assist you more effectively with problem reports the following information may be required when contacting TouchTunes Support Venue you are calling about that has the Barfly system Thorough problem description Time the problem started Any environmental issues that may have caused the problem Actions already taken to attempt a correction If you require assistance with this ...

Page 13: ...omponents that integrate with your existing video source e g cable terminal satellite receiver set top box matrix switch and television screens to provide in bar promotional entertainment and interactive media content in full high definition Picture In Picture PIP format Barfly Integrated with TV System The Barfly digital signage system comprises Bar messages Texting games P I P Video source Barfl...

Page 14: ...t allows you to control the system for example suspending and resuming the Barfly signage Various converters that streamline cabling e g CAT5 and offer the most flexibility in connecting with existing at venue AV systems A high definition video switcher scaler which takes video from various sources and combines to present a unified high quality HD picture on existing TVs See Scaler Overview starti...

Page 15: ... largest screen but should be located close by Avoid oversaturation having Barfly displayed everywhere makes it noise Choose a flat screen with a minimum diagonal measurement of 42 inches The TV must have component or HDMI inputs HDMI is preferred The TV must have a minimum resolution of 720p If installing a single TV source one scaler try to choose two screens of the same size and if possible the...

Page 16: ...or a configuration that does not make sense or is very difficult to install make some suggestions Equipment is ordered and shipped as follows Computers and switcher scalers are requested on a per venue installation basis Extra parts such as converters tuners shelving are shipped to and warehoused with Operators in bulk based on historically used counts Content TouchTunes Barfly Sales will continue...

Page 17: ... provider at a nominal cost Barfly does not support coaxial input to the TV Required Tools and Equipment Installing your Barfly system requires the following tools and equipment Note Some tools are optional depending on the circumstances of your particular installation and are indicated with an asterisk Basic drill kit with bits capable of penetration through wood brick steel and other materials s...

Page 18: ...Installation Barfly Kits For Barfly equipment and parts listings refer to Barfly Parts List and Kit Structure starting on page 49 Verify that you have received all the hardware components that are appropriate to your kit ...

Page 19: ... experienced installer or licensed contractor who is familiar with standard rigging and cabling practices as recognized by a licensed engineer or government agency in your area As the structural considerations of your particular venue will determine the type of hardware required this document provides only general guidelines for preparing for installation and does not provide detailed instructions...

Page 20: ...y centered and sized 5 Label cabling especially at end remote from Barfly Label converters and splitters as appropriate This helps your customer during troubleshooting 6 DOCUMENT THE INSTALLATION There may be a time when someone other than you is providing phone support A thorough description of the installation is critical 7 The installation data must be sent to TouchTunes Barfly This information...

Page 21: ...o install and integrate the Barfly system s components with the venue s existing video system Important If you are replacing an Extron scaler with a GoMax scaler you must contact TouchTunes Barfly Technical Support to remove Extron specific configuration files from the Barfly computer See Contacting TouchTunes on page x Disconnect Venue s Existing Video Inputs Before connecting the Barfly system t...

Page 22: ...witcher scaler 5 5V DC power jack 6 DVI VGA OUT video output 7 VGA IN 2 video from the computer i e Barfly content is input here by connecting to the Barfly computer 8 CVBS IN video from the TV source if it is composite i e standard definition 9 DVI VGA YPbPr IN 1 Video from the TV source if it is component i e high definition 10 2 pin DIP switch for firmware update and system reset for technical ...

Page 23: ...of output Component Composite Note The scaler will not accept a coaxial input If the video source has a coaxial output a tuner must be used See If your video source is equipped with an RF coaxial output on page 14 If your video source is equipped with component outputs 1 Connect a set of component cables to the component outputs on your video source 2 Use the DVI to VGA adapter and VGA to componen...

Page 24: ...o the DVI input on the scaler Source with Component Outputs If your video source is equipped with a composite output Note Composite does not support HD 1 Connect one end of the composite cable to the composite output on your video source Video Source Component to DVI cable ...

Page 25: ...er Source with Composite Output If your video source is equipped with a HDMI output 1 Connect one end of a HDMI to DVI cable to the HDMI output on your video source 2 Connect the other end of the cable to the DVI input on the scaler Source with HDMI Output Video Source HDMI Source HDMI to DVI cable ...

Page 26: ...tuner 3 Connect the output from the tuner to the scaler as shown in the following figure Source with RF Output If Audio is Required at the TV Barfly is a video only system In the majority of venues audio is sent to a centralized sound system as bars can be loud places or turned off altogether as there are typically many sources of video playing at the same time Video Source RF cable Tuner rear pan...

Page 27: ...put that s used Note Most TVs that support HDMI have at least one HDMI input that supports separate audio input For more information refer to Audio Required at the TV on page 55 Connecting the Barfly Computer to the Scaler 1 Connect CPU s DVI output to the scaler s DVI input 2 Connect the RS232 port on the CPU to the scaler s RS232 port using the supplied cable Connect VGA and RS232 Cables from Co...

Page 28: ...ting the Barfly Computer to the Internet Connect the network cable coming from the Internet connection modem or router to the network input on the back of the computer Connecting PC to the Internet Modem or Router Barfly computer ...

Page 29: ...e TV s input type different connection hardware is required Examine the TV s inputs and determine which connectors are required Connecting DVI VGA Output to the TV Out to TV see options below DVI to HDMI Cable VGA to Component Cable Case 1 Screen has Component inputs Case 2 Screen has HDMI input CV 509 Converter Note Kit EK2 includes CV 509 converter ...

Page 30: ...fly Long Cable Runs TouchTunes Barfly provides an assortment of CAT5 extenders making the job of cabling significantly easier and more cost effective See CAT5 Converter Usage and Settings on page 61 for more information ...

Page 31: ...llation Scenarios This section contains connection diagrams for some common Barfly installation scenarios Scenario 1 Barfly System Located at TV Barfly System Located at TV PC VideoSource Scaler RS 232 VGA Component video HDMI TV Kit SK1 Keypad Fig 1 ...

Page 32: ...Scenario 2 Barfly System Remote to TV Barfly System Remote to TV PC Video Source Scaler RS 232 VGA Component video HDMI TV CAT5 HDMI CV 57B HDMI Extender over CAT5 CV 57B HDMI Extender over CAT5 Kit SK1 Kit EK8 Keypad Fig 2 ...

Page 33: ...3 Barfly System Remote to TV Scaler at TV Barfly System Remote to TV Scaler at TV PC Video Source RS 232 Component video HDMI TV Part of Kit SK1 Keypad Scaler CAT5 VGA VGA RS 232 Part of Kit SK1 Kit EK1 CV 927D VGA RS 232 Extender over CAT5 Fig 3 ...

Page 34: ...ly Scenario 4 Dual Screens Single Scaler Dual Screens Single Scaler HDMI TV Fig 4 From Fig 1 2 or 3 as needed HDMI TV HDMI Kit SK3 SP 5002E 1x2 HDMI Distribution Amplifier CAT5 HDMI Kit EK8 CV 57B HDMI Extender over CAT5 ...

Page 35: ...andard Installation Scenarios 23 Scenario 5 HDMI to Component Conversion HDMI to Component Conversion TV Fig 5 From Fig 1 2 or 3 as needed HDMI Kit EK2 CV 509 HDMI DVI to VGA Component Converter Component ...

Page 36: ... drives mounted on a tray for ease of installation Because many Operators with Barfly systems may also have TouchTunes jukeboxes it is important to distinguish between the hard drives for these different systems so that a jukebox hard drive is not inadvertently installed in a Barfly computer or vice versa For ease of identification TouchTunes has color coded the hard drive trays for its jukeboxes ...

Page 37: ...ew clockwise on the hard drive tray until the thumb screw is securely tightened Tightening the Hard Drive Thumb Screw 5 Test whether the hard drive is firmly seated by pulling out firmly on the handle of the hard drive tray The hard drive is secured properly when The thumb screw is completely compressed and covered by the cowl head of the thumbs screw i e the spring is not visible WARNING Do not u...

Page 38: ... System 1 Power up the scaler by connecting the AC adaptor to the 5V DC inlet on the rear panel and to a properly grounded electrical outlet Powering up the Scaler and Barfly Computer 2 Power up the computer and allow it the time necessary to boot up Installation of Barfly hardware components is now complete The next step is to configure the scaler Proceed to Calibrating the Scaler on page 27 for ...

Page 39: ...once you have installed and connected all Barfly hardware components Overview In order to facilitate and streamline the initialization process of the scalers TouchTunes provides a setup and calibration wizard This chapter details the flow and functionality of this wizard Barfly Calibration High Level Architecture ...

Page 40: ...you will have to supply your own while performing the calibration 1 Connect your laptop computer and the Barfly computer to available LAN ports on the router Connecting Laptop and Barfly Computer to Router 2 Determine the IP address of the Barfly computer Once all Barfly hardware components have been connected and powered up pressing the yellow button on the Barfly keypad at any time causes the sp...

Page 41: ...Password flyonthewall When you have connected successfully the Barfly Calibration welcome screen displays Barfly Calibration Welcome Screen 5 Press Start to start the calibration process Once the server has responded the scaler selection screen displays IMPORTANT NEW FEATURE To enhance security the Barfly calibration wizard is now password protected to prevent unauthorized access Using this login ...

Page 42: ... corner of the screen Once the installer clicks Next to proceed with the calibration the logo is removed from the display Important Should the installer exit the calibration wizard before clicking Next the Barfly logo will remain visible on the screen until the next calibration session or reboot of the scaler To choose a scaler select its radio button The following controls become enabled Reset Sc...

Page 43: ...ure on page 32 About the Navigation Bar From this GUI onward the Calibration Wizard GUI incorporates a navigation bar The navigation bar is a tabbed interface that indicates the user s current progress Navigation Bar By clicking a tab users can jump directly to a previous step in the calibration process Preventing Incomplete Calibrations Calibration settings cannot be saved unless you have complet...

Page 44: ...and enables you to start over and configure the current scaler or any available one Disabling the TV s Auto Adjust Feature The Auto adjust Reminder screen is a reminder for the user to disable the auto adjust feature on the venue s television screen The TV that is currently connected to the scaling device may have a feature which is called auto adjust This feature may influence your results while ...

Page 45: ... your installation Verify that The TV is set to the appropriate channel All of your cables are connected properly All of your devices are powered 2 Once the test pattern is displayed on the venue screen press Next to continue Selecting Output Resolution Output Resolution Selection Screen This Output Resolution Selection screen allows you to specify the resolution that is output from the scaling de...

Page 46: ...ution working your way down to 480p 1 Once you have selected the desired resolution press Next to continue The Input Source Selection screen displays Selecting the Input Source Input Source Selection Screen This screen allows you to specify which input source will be displayed on the center screen the picture in picture In fact you are selecting the connector type from the scaling unit You are cur...

Page 47: ...Proceed to the previous step in the wizard set the resolution to 480p and try the input selection step again Once you have made your selection press Next to continue The PC Input Calibration Screen displays PC Input Calibration This step allows you to calibrate the input source in such a way that the image feed will be scaled at the optimal size In the top left and the bottom right corner of the r...

Page 48: ... 1 Using the arrow controls place the top left corner of the image in such a way that the yellow outer line is hidden and only the red inner line is visible Press Next when you have made the adjustment Input Calibration Step 1 ...

Page 49: ...ttom right arrows placed along the edges of the window which are used to scale the viewing area It is normal for the colored lines to appear much smaller than your actual display surface This is to ensure that your calibration occurs inside of the scaling viewport as opposed to occurring outside of the TV s bezel or display area 3 Once you have completed your calibration settings press Next to con...

Page 50: ... the top left corner of the image until the red line aligns perfectly with the edge The red line should remain fully visible Output Calibration Move Top left Corner 2 Click Done when you have made the adjustment Output Calibration Stretch Bottom Right Corner ...

Page 51: ...ion on TV Results 4 Once you have completed the above adjustments click Next PIP Calibration This step allows you to calibrate the PIP in such a way that the image displayed aligns perfectly with the edges of the screen and Barfly content 1 Using the arrow controls move the top left corner of the image until the image aligns perfectly with the edge There should be no white visible PIP Calibration ...

Page 52: ...P Calibration Stretch Bottom Right Corner 3 Using the arrow controls stretch the bottom right corner of the image until it aligns perfectly with the red line at the edge of the PIP window PIP Calibration on TV Results 4 Once you have completed the above adjustments click Next ...

Page 53: ...mpleted all adjustments to your satisfaction you must save your calibration settings otherwise they will be lost when the scaler is powered off Saving Your Settings To save your settings press Save Your calibration settings will be written to a profile file on the Barfly computer ...

Page 54: ... Once the configuration has been saved and read by the Barfly software your TV s display will refresh with Barfly advertising content displaying in the lower and right hand areas the dogleg of the screen Barfly System in Action ...

Page 55: ...described in Post installation Data Submission starting on page 47 Accurate and timely submission of this information is critical for three reasons 1 The TouchTunes Barfly Helpline staff can better diagnose issues by looking up the equipment used and your configuration 2 Your parts inventory can be replenished based on usage 3 If there are any bulletins concerning parts we can better keep you info...

Page 56: ...uration file useful for providing remote assistance to venue personnel when calibration has been changed inadvertently Press 1hr 2hr or 3hr to suspend display of Barfly content and enter full screen bypass mode when desired as for special televised sporting events Press green key to resume display of Barfly content 1hr 2hr 3hr Suspend Barfly content for the specified period Resume Barfly content a...

Page 57: ...ata Important The Operator must conduct a site survey at the venue and submit the installation data to TouchTunes Barfly This information can be communicated in any of the following manners By email barflyinsidesales touchtunes com By telephone 847 419 3300 ext 718 or 719 By Fax 847 419 3304 By regular mail 3455 Salt Creek Lane Suite 100 Arlington Heights IL 60005 The Barfly site survey form is sh...

Page 58: ...D Install to be performed by Serves Food Venue Type INSTALLATION INFORMATION 1 How many video sources will be used maximum of 2 2 Is audio used at the TV BROADBAND INFORMATION 1 Is there a TT jukebox on location 2 If so does it have a broadband connection 3 Is the broadband owned by the location or the operator 4 If broadband is already installed can Barfly share the connection 5 Do we need to ord...

Page 59: ...ware components received This important information is required for remote inventory management To facilitate this process many components ship with peel off adhesive labels that can be affixed to the post installation log This information can be communicated in any of the following manners By email barflyinsidesales touchtunes com By telephone 847 419 3300 ext 718 or 719 By Fax 847 419 3304 By re...

Page 60: ...ll that apply SK3 HDMI Splitter SP 5002E EK1 VGA RS 232 Extender CV927D EK2 HDMI to Component Converter CV 509 EK3 Tuner Kit EK8 HDMI Extender CV 57BB EK10 DVI Audio over HDMI CV 105 EK11 Component composite splitter SP 0002 Additional Equipment check all that apply EK4 Fan Kit EK5 Uninterruptible Power Supply UPS Kit EK6 Rack Mount Shelf Kit EK7 Wall Shelf Kit Number of Screens Please select the ...

Page 61: ... 600088 001 HDMI Splitter CV 5002E kit EK1 600089 001 RS232 VGA over CAT5 extender CV 927D kit EK2 600090 001 Component converter CV 509 kit EK3 600091 001 Tuner kit EK4 600092 001 Fan kit EK5 600093 001 UPS kit EK6 600094 001 2U Rack shelf kit EK7 600095 001 Wall shelf kit EK8 600096 001 HDMI CAT5 extender CV 57BB kit EK10 600112 001 CV 105 DVI and Audio over HDMI unit 700220 001 HDMI DVI TO VGA ...

Page 62: ...RCA composite video cable yellow male male cable 300425 072 6ft RCA L R audio cable red white male male cable 300319 072 6ft RS 232 male to female cable DB9M DB9F cable 300163 072 6ft VGA male to male cable DB15M DB15M cable 400596 001 DVI to VGA adapter cable 400604 001 RS 232 male male connector cable 300424 072 VGA to component breakout cable HDB15 RCA Fx3 Category p n Description ...

Page 63: ... The following figure shows the kit structure for the various Barfly kits Verify that you have received all the hardware components appropriate to your kit Barfly Kit Structure 0 1 2 3 4 4 5 1 4 5 4 USB USB to RS232 ...

Page 64: ...52 ...

Page 65: ...ideo sources to be used so that multiple screens can have different video content A second scaler system still only uses one Barfly computer so the Barfly dogleg content remains the same Installing a the second scaler system requires the following equipment 1 Barfly Single Scaler kit SK1 1 Barfly Second Scaler kit SK2 Note Under certain circumstances depending on venue size and number of screens p...

Page 66: ...er is provided in the Second Scaler kit for this purpose Similarly the RS232 serial control signal must also get sent to both scalers The Barfly second scaler kit provides a USB to RS232 adaptor cable for this purpose 1 For Dell Optiplex computer use two 2 RS232 cables instead of USB to RS232 Video content from Cable box 2 CNN Barfly ad content Barfly ad content Video content from Cable box 1 ESPN...

Page 67: ...coming through the TV s speakers if that is how the venue used them before Basically the audio signal must be channeled directly from the TV source to the TV without going PC Video Source Scaler Component video HDMI TV Kit SK1 Keypad Fig 7 Scaler VGA Splitter Part of Kit SK2 Part of kit SK2 VGA VGA RS 232 VGA TV HDMI Video Source Component video USB to RS232 adapter RS232 cable ...

Page 68: ...u will need to supply longer runs if required HDMI video input most TVs will accommodate a separate audio RCA L R jacks for at least one HDMI input If so run audio cable from the TV source directly tot the TV and use that input If not use an EK10 CV 105 kit to bring audio and DVI video together into a single HDMI cable All component video inputs accommodate a separate audio source so no special co...

Page 69: ...th the matrix output as opposed to cable box or satellite box acting as the video source to the scaler The following example uses a typical 5x5 Matrix Switcher System with the Barfly system integrated into channel 5 of the matrix 5x5 Matrix Switcher System Barfly ad content RS232 Barfly Computer IN 1 OUT IN 2 OUT IN 3 OUT IN 4 OUT IN 5 OUT Cable box 1 Cable box 2 Cable box 3 Cable box 4 Cable box ...

Page 70: ... a tuner between the RF modulator and the TV and use its tuner to select the channels The tuner s output is then sent to the scaler This is a case where the scaler will always be at the TV since the source is the coax that s been disconnected from the TV The computer can be placed anywhere Video Matrix Systems The following is an example of a video matrix system Multiple cable boxes are connected ...

Page 71: ...s is an instance where the scaler will be at the switch since the source is the output of the switch The computer can be placed anywhere The reason the scaler is not on the input side is to prevent the user from deselecting the input the Barfly is on and removing it from the screen Cable Box 1 Cable Box 6 Cable Box 5 Cable Box 4 Cable Box 3 Cable Box 2 TV 1 TV 2 TV 3 TV 4 Component Composite Cable...

Page 72: ...60 ...

Page 73: ...200ft in HDTV 1080i format using only one LAN cable The CV 57BB includes two units transmitting CV 57BB Tx and receiving CV 57BB Rx units The transmitting unit is used to capture the input HDMI DVI signals and carry the signals through one RJ 45 connector into one CAT 5 5e 6 cable The receiving unit is responsible for equalizing the sent HDMI multimedia data The transmission distance between the s...

Page 74: ... 700229 001 6 HDMI Signal IN Plug in a CAT5e 6 cable and link to the transmitter unit s RJ 45 connector 7 Signal Level Use the screw driver to adjust the 8 level signal equalization control to the received HDMI signals The HDMI signal level varies from 0 strongest to 7 weakest for respective transmission length from longest possible range to short distance Please dial the Signal Level from 7 to 0 ...

Page 75: ...The CV 927D VGA and RS232 over CAT5 Extender kit lets you extend VGA WUXGA to cover a distance of up to 330m 1 000ft using only one LAN cable The kit is composed DVI to HDMI Cable Case 3 Screen has HDMI Input long cable run HDMI Cable CV 57B Transmitter CV 57B Receiver CAT5 Cable ...

Page 76: ... a remote VGA display 8 5V DC connect to 5V DC power supply 9 System IN plug in a solid STP UTP CAT 5e 6 cable here to be linked to System OUT of the transmitter unit TX 10 EQUALIZER Rotary control for signal equalization i e equalizing the waveform of VGA signal 11 GAIN Rotary control for gain control i e adjusting the amplitude of VGA signal 12 RGB selector for selecting the respective Red Green...

Page 77: ...ng at the screen with a test pattern of alternating black and white vertical lines When not adjusted properly color bars will be visible at the edges Gain is adjusted to have the VGA graphics intensity match the video window intensity SP 5002E Kit SK 3 The SP 5002E 1x2 HDMI 1 3 Distribution Amplifier is an HDMI 1 3 splitter that allows you to transmit high definition video and high quality audio t...

Page 78: ...amplifier at the same time for VGA component or composite video applications The SP 9002 takes one video input from a VGA source and immediately directs it to two VGA monitors or projectors and also boosts and extends the signal up to 65m 210ft without noticeable signal loss or picture degradation SP 9002 Input Output Panel 1 5V DC Connect to the interlocking 5V 4A power supply unit 2 VGA OUT 1 Co...

Page 79: ...le DVI based devices such as PC with S PDIF or analog stereo audio can readily connect to an HDMI TV CV 105 Input Output Panels 1 S PDIF IN 2 channel digital S PDIF audio input 2 Stereo IN 2 channel analog audio input 3 DVI IN Connect to the dual view video processor P N 700246 001 MX 1003BB with a DVI male male cable 4 HDMI OUT Connect to a HDMI display or projector with a HDMI male male cable or...

Page 80: ...68 2 5 Not in use 6 Use default EDID profile 7 Learn EDID from the HDMI display 7 Power Bright power on dark power off 8 5V DC Connect to a 5V 4A DC power supply unit ...

Page 81: ...hooting This chapter provides tips for troubleshooting your Barfly system installation General Troubleshooting Tips for troubleshooting your Barfly installation are provided in the following pages of this appendix ...

Page 82: ...70 Check connection here Computer may vary from illustration ...

Page 83: ...General Troubleshooting 71 Check connection here 0 1 2 2 3 34 4 2 5 5 5 6 0 4 7 8 1 0 4 4 9 4 43 6 0 0 0 2 1 ...

Page 84: ...72 9 1 2 2 9 8 5 2 0 0 5 A 2 0 8 2 2 0 0 0 B 2 C 9 2 C 0 D 2 C C 4 8 2 Computer may vary from illustration ...

Page 85: ...General Troubleshooting 73 2 2 2 8 2 D 2 2 2 C 2 C 2 2 2 8 2 0 1 2 2 2 8 2 0 C 2 0 2 0 C ...

Page 86: ...74 2 8 2 2 2 2 2 8 2 C 2 2 0 2 0 D E 2 ...

Page 87: ...rce If you are experiencing this brightness issue with previously installed units applying this fix will resolve it Note however that you will be required to recalibrate your scaler s performing all steps of the calibration wizard The BarflyTV Operator Status Page With the current BarflyTV software release a status page is available to operators who are on location to troubleshoot a player To acce...

Page 88: ..._flight flight_id Uptime from seconds in proc uptime converted in dd days s hh mm ss ex 10 day s 00 13 42 Typical output Device Type player Hostname service tag D7BMGRJ1 Software Version v004 001 019 r8 Currently Playing Flight ID 709 Uptime 11 day s 23 43 03 Tools This section currently contains a link to the Calibration wizard See Calibrating the Scaler on page 27 Displayer Shows the latest scre...

Page 89: ... Scaler Info Display all the scalers connected to the player If the scaler is a GoMax a more link is available When the link is clicked the firmware version mode and settings are displayed Typical Output Scaler Info Connectivity Displays the following server info from the etc bliss bliss_config yaml configuration files db_rep_master port 3306 ssh_tunnel_websvc_host port 443 hq_log_host port 3307 ...

Page 90: ...ync is similar to running seconds_behind on the device If last sync is less than 2 minutes it is diplayed in green If it between 2 minutes and 5 minutes it is displayed in orange If it s over 5 minutes it is displayed in red Typical Output Connectivity Status Pending Downloads Displays pending downloads This information is from the the table bliss_player local_media_items where is_complete 0 Typic...

Page 91: ...The BarflyTV Operator Status Page 79 Services Displays service information This is similar to running svall on the device Typical Output Services Status ...

Page 92: ...0 Bar Messages Display the bar messages of the player table bliss bar_messages If no bar messages are available default ones are displayed table bliss default_messages Typical Output Bar Messages Status ...

Page 93: ...kaging or packaging affording an equal degree of protection Before a purchaser ships a product back to TouchTunes the purchaser must obtain a valid RA number Boxes received without an authorized RA Number shall be shipped back Authorized RA Numbers shall expire 30 days after they are issued Only the TouchTunes product and quantity specified on the original RA request can be returned with the RA Nu...

Page 94: ...ligence acts of God accident commercial use or modification of or to any part of the product This warranty does not cover damage due to improper operation maintenance or installation or attempted repair by anyone other than TouchTunes Any unauthorized repairs will void this warranty ...

Page 95: ...ouchTunes Interactive Networks Inc 400 Sainte Croix Avenue Suite 200 E Montreal Quebec Canada H4N 3L4 TouchTunes Interactive Networks Inc 3455 Salt Creek Lane Suite 100 Arlington Heights IL 60005 USA Technical Support 847 353 1954 www touchtunes com ...

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