Toshiba Stratagy Flash, Installation Manual

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Maintenance
Automatic System Recovery
34
Stratagy Flash Installation Guide 02/02
➤
To restart/reset the Stratagy Flash system after selecting “Shutdown and STOP for power
off”
Note
If you select any of the first five options on the Shutdown Menu, Stratagy Flash
automatically restarts.
➤
Unplug the Stratagy Flash’s power cord from the wall, wait a few seconds and then plug it back
in. This automatically restarts the system and puts all channels on-hook and ready to accept
calls.
Automatic System Recovery
The Stratagy Flash Release 3 software has a new feature called Automatic System Recovery. If an
unsuccessful startup is detected by the program, the system copies the problem files to a
subdirectory and restarts using the last successful startup files (i.e., Stratagy Flash batch and
configuration files, and mailbox database).
To receive notification of the unsuccessful startup, a new error_box parameter enables you to
designate an User ID Mailbox to receive the message. The Notify menu for the mailbox can be set
for a new “Panic” notification type.
See the Stratagy R3 I&M Manual for a complete description of this feature.
Diagnostics
Stratagy Flash has several very powerful troubleshooting tools—TRACE.OUT, STRATAGY.LOG,
and MSG.LOG. All three of these files are stored in the Stratagy Flash directory and are best
utilized in combination with each other. For example, if you are looking for actions related to a
specific message, enable MSG.LOG and start a trace. If you think you have a site with a power
problem, viewing STRATAGY.LOG and TRACE.OUT would be the best course of action.
In addition to these files, Stratagy Flash has a Scandisk utility that detects, diagnoses, and repairs
disk errors on uncompressed drives.
Trace
Trace is a diagnostic tool designed to assist you in troubleshooting Stratagy Flash’s activity. When
Trace is enabled, it is automatically turned on when Stratagy Flash loads up and logs data until
Stratagy Flash software is shut down.
The Stratagy Flash stores the trace data in a text file called TRACE.OUT. The size of the trace file
can be configured using the trace_cap parameter (see
Table 2 on Page 18 ). This parameter defines
the size of the trace file in kilobytes. When the size of the trace file reaches the setting limit, the
existing file is overwritten, beginning with the oldest record.
To copy the TRACE.OUT file to the Stratagy Admin PC’s hard drive, use the Retrieve Trace File
option on the Tools menu (see
“Retrieve Trace File” on page 29 ).