2 Troubleshooting Procedures
2.9 DVD-ROM and CD-RW/DVD-ROM Troubleshooting
2-48
Satellite 1400/2400 Series Maintenance Manual (960-364/365)
2.9 DVD-ROM and CD-RW/DVD-ROM Troubleshooting
This section describes how to determine if the computer’s internal DVD-ROM drive or CD-
RW/DVD-ROM drive is functioning properly. Perform the steps below starting with Procedure 1
and continue with the other procedures as required.
Procedure 1: Drive Cleaning Check
Procedure 2: Diagnostic Test Program Execution Check
Procedure 3: Connector Check and Replacement Check
Procedure 1
Drive Cleaning Check
1. Turn off the power to the computer.
2. Open the CD/DVD drawer by inserting a slender object such as a straightened paper clip
into the eject hole. The object must be long enough to activate the eject mechanism.
3. Clean the laser pickup lens with a lens cleaner. Apply the cleaner to a cloth and wipe the
lens.
4. If the drive still does not function properly after cleaning, go to Procedure 2.
Procedure 2
Diagnostic Test Program Execution Check
The CD-ROM/DVD-ROM test program is stored in the Diagnostics Disk.
For the DVD-ROM test, prepare a test DVD (TOSHIBA-EMI DVD-ROM Test Media TSD-1).
For the CD-RW test, use CD-RW media that supports four-speed writing (media manufactured
by RICOH or Mitsubishi Chemical are recommended).
Then insert the Diagnostics Disk in the computer’s floppy disk drive, turn on the computer and
run the test. Refer to Chapter 3,
Tests and Diagnostics,
for more information about the
diagnostics test procedures.
If any errors occur while executing the CD-ROM/DVD-ROM test, go to Procedure 3.
Summary of Contents for Satellite 1400 Series
Page 6: ...vi Satellite 1400 2400 Maintenance Manual 960 364 365 ...
Page 11: ...Chapter 1 Hardware Overview ...
Page 12: ...1 Hardware Overview 1 ii Satellite 1400 2400 Maintenance Manual 960 364 365 ...
Page 47: ...Chapter 2 Troubleshooting Procedures ...
Page 48: ...2 Troubleshooting Procedures 2 ii Satellite 1400 2400 Series Maintenance Manual 960 364 365 ...
Page 52: ...2 Troubleshooting Procedures 2 vi Satellite 1400 2400 Series Maintenance Manual 960 364 365 ...
Page 109: ...Chapter 3 Tests and Diagnostics ...
Page 110: ...3 Tests and Diagnostics 3 ii Satellite 1400 2400 Series Maintenance Manual 960 364 365 ...
Page 195: ...Chapter 4 Replacement Procedures ...
Page 196: ...4 Replacement Procedures 4 ii Satellite 1400 2400 Maintenance Manual 960 364 365 ...
Page 431: ...Appendices ...
Page 432: ...Appendices App ii Satellite 1400 2400 Series Maintenance Manual 960 364 365 ...
Page 442: ...Appendices App xii Satellite 1400 2400 Series Maintenance Manual 960 364 365 ...
Page 448: ...Appendix A Handling the LCD Module A 6 Satellite 1400 2400 Maintenance Manual 960 364 365 ...
Page 508: ...Appendices Apx C Pin Assignments C 48 Satellite 1400 2400 Maintenance Manual 960 364 365 ...
Page 524: ...Appendix G BIOS Rewrite Procedures G 2 Satellite 1400 2400 Maintenance Manual 960 364 365 ...
Page 526: ...Appendix H EC KBC Rewrite Procedures H 2 Satellite 1400 2400 Maintenance Manual 960 364 365 ...
Page 528: ...Appendix I Reliability I 2 Satellite 1400 2400 Maintenance Manual 960 364 365 ...