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TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (

TAIS

)

Telecommunication Systems Division License Agreement

IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY 
SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS DIGITAL SOLUTIONS PRODUCT OR OTHERWISE MADE AVAILABLE TO 
YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF 
YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU 
OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION 
THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.

1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software 
provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying, 
distributing, printing, sublicensing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the 
Software is strictly prohibited except as permitted by applicable law; you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice, 
against you or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the 
Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the 
software in the event that you or any other person violates this License Agreement. Execution of the Software for any additional capabilities require a valid run-time license.

2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain 
the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices 
contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the 
software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes 
a willful infringement of copyright.

3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from 
attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein 
will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.

4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS 
DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD 
PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS 
TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET 
YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE 
SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO 
YOU.

5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR 
REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, 
SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY 
OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF 
SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.

6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR 
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU 
SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.

7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the 
United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or 
order, is prohibited. 

8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.

9. United States Government Restricted Rights. The Software is provided with Restricted Rights. The Software and other materials provided hereunder constitute Commercial Computer Software and 
Software Documentation and Technical Data related to Commercial Items.  Consistent with F.A.R. 12.211 and 12.212 they are licensed to the U.S. Government under, and the U.S. Government’s rights 
therein are restricted pursuant to, the vendor’s commercial license. 

10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way 
be affected or impaired.

11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no 
waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

12. Supplier Software. The Software may include certain software provided by TAIS suppliers. In such event, you agree that such supplier may be designated by TAIS as a third party beneficiary of TAIS with 
rights to enforce the Agreement with respect to supplier’s software.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU 
FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR 
AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.

Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard
Irvine, California 92618-1697 
United States of America

DSD 020905

5932

Summary of Contents for MicroMAS

Page 1: ...Installation Guide MicroMAS IMPORTANT Installing Technician Please Read This guide contains the essential information for the proper installation of hardware April 2007 ...

Page 2: ...ocedures If such changes affect the compatibility or use of the system the telephone company will notify you in advance to give you an opportunity to maintain uninterrupted service Notification of Telephone Company Before connecting a system to the telephone network the telephone company may request the following Your telephone number FCC Tested to comply with FCC standards Radio Frequency Interfe...

Page 3: ...ims of third parties regardless of the form of any claim that may result from the use of this document THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE WHETHER EXPRESSED OR IMPLIED THE SPECIFICATIONS AND INFORMATION ARE SUBJECT TO CHANGE WITHOUT NOTICE ACTUAL PERFORMANCE MAY VARY BASED ON INDIVIDUAL CONFIGURATIONS U...

Page 4: ...Y RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOWEVER...

Page 5: ... the malfunc tion by TAIS or its authorized dealer with new or refurbished parts at their option If TAIS or one of its autho rized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the war...

Page 6: ...ed by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba Customers should consult their product documentation for third party warranty information specific to third party products More information may also be available in some cases from the manufacturer s public website While Toshiba offers a wide selection of software hardware and periphera...

Page 7: ...th a 2 93 Ghz Intel Celeron D processor 2 half length Peripheral Component Interconnect PCI slots 80GB Serial ATA hard disk drive CD R RW drive 512MB Random Access Memory RAM 10 100BaseT Ethernet Connection PS 2 keyboard PS 2 mouse Windows XP Professional 2 Serial ports 2 Universal Serial Bus USB 2 0 connectors front and rear Footstand System Status LED Indicators These LEDs display the current st...

Page 8: ...twork without a VPN the LIPU should have a public IP address The MicroMAS and CIX must be physically installed first Connect up the MicroMAS Insert the IP circuit cards into the CIX cabinets Connect the IP cables When all of the cables are connected proceed to the next step of setup Step 3 Verify PC Is Operational Notes Steps 2 5 are required only if you have purchased a Voice board They are not r...

Page 9: ...nd lifting the Bar to unlock it shown right 2 Remove the PCI riser screw then remove the PCI riser by pulling the riser upwards with the green strap 3 Insert the edge connector of the first board into the PCI 1 slot see Figure 2 Apply pressure only to the top edge of the board and gently rock the board back and forth to seat the edge connector into the slot 4 Insert the second board into the PCI 2...

Page 10: ... chassis by screwing in the screw taken out in Step 6 Install Voice Fax Board s Step 8 Check Hardware Connections Check to insure that all other boards and cables are properly seated Step 9 Complete MicroMAS Hardware Setup 1 Replace the cover and tighten the two thumbscrews 2 Connect the following items see Figure 3 on page 5 for connections Keyboard Monitor Mouse The hardware portion of this inst...

Page 11: ...ogon screen does not display check the connections detailed in Step 8 and Step 9 If the Windows Found New Hardware Wizard starts follow Install Fax modem Boards on page 6 or Configure Voice Board Software on page 10 as appropriate If no PCI cards are installed skip forward to Configure Software on page 11 AC Power Cord Connectore 220V and 110V Switch Main Power Switch USB RJ45 LAN Connection Mouse...

Page 12: ...rd should start Follow this procedure to complete the installation wizard 1 The first dialog box will ask if it can connect to Windows update to search for software Select No not at this time then click on Next 2 Insert the MultiTech Driver CD now Note If the Auto Run installation menu appears click EXIT to close it In the Found New Hardware Wizard window select Install from a list or specific loc...

Page 13: ... locations Uncheck the Search removable media floppy CD ROM button Check the Include this location in the search box Then type D for the CD ROM Click on Next 4 A dialog box will appear asking you to wait while the installation wizard finds the files 5 When the Hardware Installation warning appears click on Continue Anyway ...

Page 14: ...dem card Repeat the above steps if another modem is detected 7 When all of the modems have been installed the Found New Hardware box will display briefly 8 When properly installed the modems will appear in the system Device Manager To view the Device Manager right click on the My Computer icon then click on Manage Click on Device ...

Page 15: ...to function 1 Login to eManager connect to the system 2 Select Advanced Configuration System VM Serial ports 3 For the COM port s the modem card s occupy click on the drop arrow in the Assign As column and select FAX The example below shows a system with two modems 4 Enter the PDN of the single line port in the Target Phone Number Fax DN field for each modem installed The modem and the PDN must ma...

Page 16: ...ou must run the Dialogic Configuration Manager DCM Procedures for the following voice boards are available in this section D 4PCIUF Fax D 41PCIUS Automatic Speech Recognition Configure Voice Boards Windows XP and the Dialogic Software automatically detect Dialogic s PCI boards 1 From Windows click Start Programs Dialogic System Software Dialogic Configuration Manager DCM The DCM Main screen displa...

Page 17: ...oaded Product and service licenses are downloaded from FYI Refer to the Toshiba Strata CIX Programming Manual Vol 2 The pre loaded software should never need to be loaded In the event this becomes necessary the MicroMAS recovery CD ROM set included with the server should be used Installation of any software not approved by Toshiba voids the warranty Refer to Approved Third Party Application Softwa...

Page 18: ...ith both SES and ACD The second column shows the constraints on a system that is configured with only Voice Mail The third column shows the constraints of a system that is only configured with ACD Table 1 Third Party Application Software Application Configuration Notes PC cillin Internal Security 2005 Should not be run in batch mode when running any other applications Symantec s Norton Anti Virus ...

Page 19: ... 1 1 0 Call Screen Enable LICMAS FF CSCR 1 1 0 Four Port Upgrade for Stratagy ES on MicroMAS Note Four ports per license LICMAS4PORTUPG 4 4 0 Unified Messaging client seats LICMAS FG UM LICMASUM10SEATS LICMASUM25SEATS LICMASUM50SEATS LICMASUMUNLIMT Unlimited Unlimited 0 One Number Access Enable LICMAS FF ONUM 1 1 0 Text To Speech Feature Group Note Two channels per license LICMASFGTTSETI 4 8 0 Hot...

Page 20: ...LICMAS NETPH VO 360 0 360 OAISYS NetPhone and chat license for MAS LICMAS NETSEAT 350 0 350 OAISYS NetPhone server and client LICMAS NETPH 1 0 1 Single Basic agent license LICMAS BAADDL1 350 0 350 Single agent upgrade license LICMAS UPGREN1 360 0 360 Single enhanced agent license LICMAS ENADDL1 350 0 350 VA port license LICMAS DACDVA 3 0 7 Table 5 Insight Maximum Number of Licenses Shown Feature L...

Page 21: ...ation for MAS LICMAS TASBPINT 1 0 1 TASKE COREMEDIA INTEG LICMAS TASCOREM 1 0 1 TASKE Contact Agent for MAS LICMAS TASAGENT 350 0 350 TASKE Contact Base System for MAS LICMAS TASBASE 1 0 1 TASKE Contact Blue Pumpkin Director LICMAS TASBPWF 1 0 1 TASKE Contact Conversion Change PBX LICMAS TASCONV 1 0 1 TASKE Contact Desktop Sign for MAS LICMAS TASSIGN 360 0 360 TASKE Conversion w o Historical Data ...

Page 22: ...1 for CIX Licensing This option enables you to manage issue and activate MicroMAS licenses in the eManager server host It is required that administrators should be able to manage licenses for all applications in the MicroMAS Step 14A Access Main MicroMAS Licensing Screen Before connecting to the system login using the keyboard connected to the MicroMAS In the Manager Menu click MicroMAS Licensing ...

Page 23: ...contents and file name are copied into the fields of the Upload screen or go to FYI and open the MicroMAS License Container File in a text file such as Notepad Copy and paste the displayed file in the Content portion of the Upload MicroMAS license screen shown here The File Name field is blank Note If you chose to fill in the File Name before you copied pasted the file the file name remains in the...

Page 24: ...u click Logout to exit eManager Step 14F Set MicroMAS Static IP Address This procedure is used to change the MicroMAS static IP Address from the default setting The MicroMAS must be mounted in the rack the power cord plugged in and the IP cable installed between the MicroMAS and the IP switch LAN Note This procedure requires a monitor keyboard and mouse connected directly to the MicroMAS Refer to ...

Page 25: ...plete the mouse will not function 6 A dialog box will appear asking Do you want to recover Press the Y key on the keyboard to answer yes A Caution dialog box stating that All data on the hard drive will be lost Press the Y key on the keyboard The Clearing Hard Disk Drive box will appear Then the Toshiba Symantec status screen will appear 7 The screen prompt Please insert the CD in order to continu...

Page 26: ...e license Note At this point the MicroMAS is in the as shipped condition Data file configuration files and license files must be restored Step 1D Setup Network Connections The recovery software will automatically populate the information listed in this step This information can be retained or customer specific information can be entered 1 Log on to the MicroMAS click on Valued Customer and enter p...

Page 27: ...Zoom Modem V 92 USB Mini is a compact external modem for Windows computers Zoom is a registered trademark of Zoom Telephonics Inc Important Do not connect the modem to the USB until after the modem driver software has been installed on the MicroMAS Step 1 Install Modem Driver Software on MicroMAS Install the USB modem driver software before connecting the modem to the USB port on the MicroMAS 1 In...

Page 28: ...tion to Windows Click Start My Network Places Click View Network Connections Create a new connection 3 When the New Connection Welcome box opens shown right click on Next 4 In the Network Connection Type dialog box click Set up an advanced connection 5 Click Next 6 In the Advanced Connection Options click Accept incoming connections Next 7 In the Devices for Incoming Connections dialog box shown r...

Page 29: ... Customer in the User Permissions list shown right 10 In the Networking Software dialog box accept the default selections click on Next 11 In the Completing dialog box shown right click on Finish 12 The MicroMAS setup is complete The remaining steps are performed at the computer that will be used to dial into the MicroMAS ...

Page 30: ...gs Control Panel from the Start menu 2 Select Connect to the network at my workplace then click Next 3 Select Dial up connection as the Network Connection type shown right 4 In the Company Name field type a name that identifies the system or location My MicroMAS shown at right is an example 5 Enter the telephone number of the telephone line connected to the modem Enter the modem number in the same...

Page 31: ...als Check if the power supply connector is properly attached to the backplane If the problem persists consult your Dealer technicians Table 7 Hardware Environmental and Electrical Specification Summary Physical Dimensions W x H x D 12 17 x 3 3 x 12 8 309 x 84 x 325 mm Weight 15 lbs 6 81 Kg Environmental Conditions Operating Temperature 32ºF 104ºF 0ºC 40ºC Storage Temperature 40ºF 140ºF 40ºC 60ºC O...

Page 32: ...ecom toshiba com 2005 Toshiba America Information Systems Inc Printed in U S A Stratagy is a registered trademark of Toshiba America Information Systems Inc Strata is a registered trademark of Toshiba Corporation Specifications subject to change without notice Some features require optional hardware to support full capabilities ...

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