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MicroMAS Installation Guide

Installation

Micro MAS Installation Guide 4/07

Table 4

Strata ACD

Feature

License

SES and

ACD

Voice

Mail Only

ACD

Only

ACD Application license for MAS-D

LICMAS-DAPPLSW

Advanced Partner Program ACD Demo
SW - B

LICMAS-DACDBR

Advanced Partner Program ACD Demo
SW - H

LICMAS-DACDHQ

OAISYS Call Router License for Strata ACD

LICMAS-CALLRUTR

OAISYS Chat Text Messaging License

LICMAS-CHATSEAT

350

OAISYS Diamond out-of-plan upgrade for M

LICMAS-SUP-OUT

999

OAISYS Diamond support for MAS

LICMAS-SUP-OAI

999

OAISYS IVR Option with Database
Assistant

LICMAS-ACDIVR

OAISYS NetPhone VoIP

LICMAS-NETPH-VO

360

OAISYS NetPhone and chat license for
MAS

LICMAS-NETSEAT

350

OAISYS NetPhone server and client

LICMAS-NETPH

Single Basic agent license

LICMAS-BAADDL1

350

Single agent upgrade license

LICMAS-UPGREN1

360

Single enhanced agent license

LICMAS-ENADDL1

350

VA port license

LICMAS-DACDVA

Table 5

Insight - Maximum Number of Licenses Shown

Feature

License

SES and

ACD

Voice

Mail Only

ACD

Only

Additional Supervisor license for Insight

LICMAS-INSITSUB

Insight upgrade to Plus for Strata ACD

LICMAS-INSITUPG

Insight Plus Agent

LICMAS-INSPAG1

350

Insight App Pack

LICMAS-INSAP10

Insight Basic Agent

LICMAS-INSBAG1

350

Insight agent Upgrade

LICMAS-INSPUP1

360

Insight license for MicroMAS

LICMAS-INSIGHT

inView client license for fifty users

LICMAS-INVIEW50

Summary of Contents for MicroMAS

Page 1: ...Installation Guide MicroMAS IMPORTANT Installing Technician Please Read This guide contains the essential information for the proper installation of hardware April 2007 ...

Page 2: ...ocedures If such changes affect the compatibility or use of the system the telephone company will notify you in advance to give you an opportunity to maintain uninterrupted service Notification of Telephone Company Before connecting a system to the telephone network the telephone company may request the following Your telephone number FCC Tested to comply with FCC standards Radio Frequency Interfe...

Page 3: ...ims of third parties regardless of the form of any claim that may result from the use of this document THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE WHETHER EXPRESSED OR IMPLIED THE SPECIFICATIONS AND INFORMATION ARE SUBJECT TO CHANGE WITHOUT NOTICE ACTUAL PERFORMANCE MAY VARY BASED ON INDIVIDUAL CONFIGURATIONS U...

Page 4: ...Y RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOWEVER...

Page 5: ... the malfunc tion by TAIS or its authorized dealer with new or refurbished parts at their option If TAIS or one of its autho rized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the war...

Page 6: ...ed by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba Customers should consult their product documentation for third party warranty information specific to third party products More information may also be available in some cases from the manufacturer s public website While Toshiba offers a wide selection of software hardware and periphera...

Page 7: ...th a 2 93 Ghz Intel Celeron D processor 2 half length Peripheral Component Interconnect PCI slots 80GB Serial ATA hard disk drive CD R RW drive 512MB Random Access Memory RAM 10 100BaseT Ethernet Connection PS 2 keyboard PS 2 mouse Windows XP Professional 2 Serial ports 2 Universal Serial Bus USB 2 0 connectors front and rear Footstand System Status LED Indicators These LEDs display the current st...

Page 8: ...twork without a VPN the LIPU should have a public IP address The MicroMAS and CIX must be physically installed first Connect up the MicroMAS Insert the IP circuit cards into the CIX cabinets Connect the IP cables When all of the cables are connected proceed to the next step of setup Step 3 Verify PC Is Operational Notes Steps 2 5 are required only if you have purchased a Voice board They are not r...

Page 9: ...nd lifting the Bar to unlock it shown right 2 Remove the PCI riser screw then remove the PCI riser by pulling the riser upwards with the green strap 3 Insert the edge connector of the first board into the PCI 1 slot see Figure 2 Apply pressure only to the top edge of the board and gently rock the board back and forth to seat the edge connector into the slot 4 Insert the second board into the PCI 2...

Page 10: ... chassis by screwing in the screw taken out in Step 6 Install Voice Fax Board s Step 8 Check Hardware Connections Check to insure that all other boards and cables are properly seated Step 9 Complete MicroMAS Hardware Setup 1 Replace the cover and tighten the two thumbscrews 2 Connect the following items see Figure 3 on page 5 for connections Keyboard Monitor Mouse The hardware portion of this inst...

Page 11: ...ogon screen does not display check the connections detailed in Step 8 and Step 9 If the Windows Found New Hardware Wizard starts follow Install Fax modem Boards on page 6 or Configure Voice Board Software on page 10 as appropriate If no PCI cards are installed skip forward to Configure Software on page 11 AC Power Cord Connectore 220V and 110V Switch Main Power Switch USB RJ45 LAN Connection Mouse...

Page 12: ...rd should start Follow this procedure to complete the installation wizard 1 The first dialog box will ask if it can connect to Windows update to search for software Select No not at this time then click on Next 2 Insert the MultiTech Driver CD now Note If the Auto Run installation menu appears click EXIT to close it In the Found New Hardware Wizard window select Install from a list or specific loc...

Page 13: ... locations Uncheck the Search removable media floppy CD ROM button Check the Include this location in the search box Then type D for the CD ROM Click on Next 4 A dialog box will appear asking you to wait while the installation wizard finds the files 5 When the Hardware Installation warning appears click on Continue Anyway ...

Page 14: ...dem card Repeat the above steps if another modem is detected 7 When all of the modems have been installed the Found New Hardware box will display briefly 8 When properly installed the modems will appear in the system Device Manager To view the Device Manager right click on the My Computer icon then click on Manage Click on Device ...

Page 15: ...to function 1 Login to eManager connect to the system 2 Select Advanced Configuration System VM Serial ports 3 For the COM port s the modem card s occupy click on the drop arrow in the Assign As column and select FAX The example below shows a system with two modems 4 Enter the PDN of the single line port in the Target Phone Number Fax DN field for each modem installed The modem and the PDN must ma...

Page 16: ...ou must run the Dialogic Configuration Manager DCM Procedures for the following voice boards are available in this section D 4PCIUF Fax D 41PCIUS Automatic Speech Recognition Configure Voice Boards Windows XP and the Dialogic Software automatically detect Dialogic s PCI boards 1 From Windows click Start Programs Dialogic System Software Dialogic Configuration Manager DCM The DCM Main screen displa...

Page 17: ...oaded Product and service licenses are downloaded from FYI Refer to the Toshiba Strata CIX Programming Manual Vol 2 The pre loaded software should never need to be loaded In the event this becomes necessary the MicroMAS recovery CD ROM set included with the server should be used Installation of any software not approved by Toshiba voids the warranty Refer to Approved Third Party Application Softwa...

Page 18: ...ith both SES and ACD The second column shows the constraints on a system that is configured with only Voice Mail The third column shows the constraints of a system that is only configured with ACD Table 1 Third Party Application Software Application Configuration Notes PC cillin Internal Security 2005 Should not be run in batch mode when running any other applications Symantec s Norton Anti Virus ...

Page 19: ... 1 1 0 Call Screen Enable LICMAS FF CSCR 1 1 0 Four Port Upgrade for Stratagy ES on MicroMAS Note Four ports per license LICMAS4PORTUPG 4 4 0 Unified Messaging client seats LICMAS FG UM LICMASUM10SEATS LICMASUM25SEATS LICMASUM50SEATS LICMASUMUNLIMT Unlimited Unlimited 0 One Number Access Enable LICMAS FF ONUM 1 1 0 Text To Speech Feature Group Note Two channels per license LICMASFGTTSETI 4 8 0 Hot...

Page 20: ...LICMAS NETPH VO 360 0 360 OAISYS NetPhone and chat license for MAS LICMAS NETSEAT 350 0 350 OAISYS NetPhone server and client LICMAS NETPH 1 0 1 Single Basic agent license LICMAS BAADDL1 350 0 350 Single agent upgrade license LICMAS UPGREN1 360 0 360 Single enhanced agent license LICMAS ENADDL1 350 0 350 VA port license LICMAS DACDVA 3 0 7 Table 5 Insight Maximum Number of Licenses Shown Feature L...

Page 21: ...ation for MAS LICMAS TASBPINT 1 0 1 TASKE COREMEDIA INTEG LICMAS TASCOREM 1 0 1 TASKE Contact Agent for MAS LICMAS TASAGENT 350 0 350 TASKE Contact Base System for MAS LICMAS TASBASE 1 0 1 TASKE Contact Blue Pumpkin Director LICMAS TASBPWF 1 0 1 TASKE Contact Conversion Change PBX LICMAS TASCONV 1 0 1 TASKE Contact Desktop Sign for MAS LICMAS TASSIGN 360 0 360 TASKE Conversion w o Historical Data ...

Page 22: ...1 for CIX Licensing This option enables you to manage issue and activate MicroMAS licenses in the eManager server host It is required that administrators should be able to manage licenses for all applications in the MicroMAS Step 14A Access Main MicroMAS Licensing Screen Before connecting to the system login using the keyboard connected to the MicroMAS In the Manager Menu click MicroMAS Licensing ...

Page 23: ...contents and file name are copied into the fields of the Upload screen or go to FYI and open the MicroMAS License Container File in a text file such as Notepad Copy and paste the displayed file in the Content portion of the Upload MicroMAS license screen shown here The File Name field is blank Note If you chose to fill in the File Name before you copied pasted the file the file name remains in the...

Page 24: ...u click Logout to exit eManager Step 14F Set MicroMAS Static IP Address This procedure is used to change the MicroMAS static IP Address from the default setting The MicroMAS must be mounted in the rack the power cord plugged in and the IP cable installed between the MicroMAS and the IP switch LAN Note This procedure requires a monitor keyboard and mouse connected directly to the MicroMAS Refer to ...

Page 25: ...plete the mouse will not function 6 A dialog box will appear asking Do you want to recover Press the Y key on the keyboard to answer yes A Caution dialog box stating that All data on the hard drive will be lost Press the Y key on the keyboard The Clearing Hard Disk Drive box will appear Then the Toshiba Symantec status screen will appear 7 The screen prompt Please insert the CD in order to continu...

Page 26: ...e license Note At this point the MicroMAS is in the as shipped condition Data file configuration files and license files must be restored Step 1D Setup Network Connections The recovery software will automatically populate the information listed in this step This information can be retained or customer specific information can be entered 1 Log on to the MicroMAS click on Valued Customer and enter p...

Page 27: ...Zoom Modem V 92 USB Mini is a compact external modem for Windows computers Zoom is a registered trademark of Zoom Telephonics Inc Important Do not connect the modem to the USB until after the modem driver software has been installed on the MicroMAS Step 1 Install Modem Driver Software on MicroMAS Install the USB modem driver software before connecting the modem to the USB port on the MicroMAS 1 In...

Page 28: ...tion to Windows Click Start My Network Places Click View Network Connections Create a new connection 3 When the New Connection Welcome box opens shown right click on Next 4 In the Network Connection Type dialog box click Set up an advanced connection 5 Click Next 6 In the Advanced Connection Options click Accept incoming connections Next 7 In the Devices for Incoming Connections dialog box shown r...

Page 29: ... Customer in the User Permissions list shown right 10 In the Networking Software dialog box accept the default selections click on Next 11 In the Completing dialog box shown right click on Finish 12 The MicroMAS setup is complete The remaining steps are performed at the computer that will be used to dial into the MicroMAS ...

Page 30: ...gs Control Panel from the Start menu 2 Select Connect to the network at my workplace then click Next 3 Select Dial up connection as the Network Connection type shown right 4 In the Company Name field type a name that identifies the system or location My MicroMAS shown at right is an example 5 Enter the telephone number of the telephone line connected to the modem Enter the modem number in the same...

Page 31: ...als Check if the power supply connector is properly attached to the backplane If the problem persists consult your Dealer technicians Table 7 Hardware Environmental and Electrical Specification Summary Physical Dimensions W x H x D 12 17 x 3 3 x 12 8 309 x 84 x 325 mm Weight 15 lbs 6 81 Kg Environmental Conditions Operating Temperature 32ºF 104ºF 0ºC 40ºC Storage Temperature 40ºF 140ºF 40ºC 60ºC O...

Page 32: ...ecom toshiba com 2005 Toshiba America Information Systems Inc Printed in U S A Stratagy is a registered trademark of Toshiba America Information Systems Inc Strata is a registered trademark of Toshiba Corporation Specifications subject to change without notice Some features require optional hardware to support full capabilities ...

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