70
71
v.
PC operating systems
- Some configurations of the PC
operating systems can compromise the Internet access
performance.
vi.
WiFi (wireless) connectivity
- Compared to wired
connectivity, wireless connectivity can slow down
Internet access.
12. What is the minimum speed TM promise to provide?
Since the actual speed you receive is based on some factors
outside our control, it would not be accurate to simply
“promise” a minimum speed. However, UniFi provides you
with better speed compared to Streamyx. If you feel your
speed is consistently and substantially low, we can have our
assurance staff investigate your concern.
13. What are the factors that will affect my speed test
results?
i.
Mis-configured Network Interface Card (NIC):
Your
NIC is the hardware in your PC that you plug your
Ethernet lead into, which connects you to the Internet.
Sometimes, settings need to be adjusted to maximise
its performance and enable it to make the most of
high speed Internet connections.
ii.
Wireless:
You may obtain the full speed of the
subscribed package using a wired connection, but
you may sacrifice speed in order to be wire free –
often because of the number of walls the signal has
to pass through or because of electrical interference
from other equipment in your home.
iii
. USB WiFi Connections:
USB connections won’t
provide as fast speeds as Ethernet ports when
connecting to the Internet.