TM Unifi Service Manual Download Page 34 | Manualshive

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TM Unifi Service Manual Download Page 34

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1. Do I pay a separate bill for the services bundled in UniFi?

All bundled services offered under the UniFi package will be

bundled as one amount in the UniFi bill. All other charges
(value-added services, call charges to mobile and non-TM
fixed lines) that are not covered as part of the bundle will be
listed separately in the same bill. However, for any existing
services that you choose to maintain even after you have
subscribed to UniFi (i.e. Streamyx, Business Broadband, TM
Homeline / Businessline), you will receive a separate bill.

2. Does UniFi have a Fair Usage Policy (FUP)? Does the FUP

differ across packages?

All UniFi Residential Packages are subject to a Fair Usage

Policy  (FUP).  FUP  is  a  standard  global  practice  to  ensure
that a good quality of experience is provided to all customers.
In  addition,  UniFi  packages  for  consumers  come  with  a
monthly  download  volume  allocation.  However,  the  FUP

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FREQUENTLY ASKED QUESTIONS

will not impact customers who do not exhibit unfair usage

behaviour, and will not impact the delivery of HyppTV and
voice services.

3. What is the monthly download volume imposed?

  VIP 5 package comes with a 60GB monthly download volume.
  VIP 10 package comes with a 90GB monthly download volume.
  VIP 20 package comes with a 120GB monthly download volume.

The monthly download volume will not be implemented
until further notice.

There will be no monthly download volume for UniFi’s

Business Packages.

4. Can I upgrade / downgrade my UniFi package?

You are allowed to upgrade to higher-speed packages at
any time. However, any downgrade request will be subjected

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Summary of Contents for Unifi

Page 1: ......

Page 2: ...ccess connectivity 4 As an additional benefit for your convenience the RG also comes with wireless WiFi ability however if you want to maximise this ability please observe the following a Position you...

Page 3: ...ackage will be subjected to a charge Please refer to the table of charges related to UniFi installation on pages 62 63 3 Any installation appointment that is cancelled or postponed less than 24 hours...

Page 4: ...nsmit data with better quality transmission at speeds far exceeding current broadband technology With bandwidth being provided at such high speeds UniFi will definitely bring a whole new digital lifes...

Page 5: ...3 Wiring and Networking 12 13 4 Customer Premises Equipment CPE 14 29 5 Complimentary Services 30 40 6 Phone Voice Service 41 7 Value Added Services VAS 42 54 8 Optional CPE 55 57 9 Benefits 58 59 10...

Page 6: ...guide provides you with a summary of the UniFi residential service and the features it will deliver to your home Please read this guide thoroughly to have a better understanding about the service 1 A...

Page 7: ...Internet Protocol Television LAN Local Area Network NIC Network Interface Card ONU Optical Network Unit 2 abbreviations OS Operating System RG Residential Gateway POP Post Office Protocol PSTN Public...

Page 8: ...TV location A fibre cable connection from an adjacent telephone pole or underground DP will run to the BTU For high rise buildings or condominiums there are some cases where fibre cabling will termin...

Page 9: ...ermination Unit 4 1 Broadband Termination Unit BTU Two types of BTU will be deployed depending on premise type a ONU for FTTH landed properties b VDSL2 modem for VDSL2 high rise buildings The BTU is a...

Page 10: ...ppTV and other services that connect through it This capability allows users to participate in real time activities online such as video streaming online gaming real time video and much more 4 2 1 Wir...

Page 11: ...ed connectivity This happens with any service subscribed to and provided by any service provider Wireless access performance may be affected by a number of factors such as 1 The thickness of internal...

Page 12: ...reless devices thus affecting the speed of your connection There are however loads of benefits to be had in using a wireless Internet connection including being able to access the Internet with lots o...

Page 13: ...e signal will be compromised due to obstruction Otherwise you can also try to move your device closer to the RG 5 Move the RG off the floor and away from walls and metal objects such as metal file cab...

Page 14: ...ompatible with 802 11b g devices If you re using a 802 11b g device and you re unhappy with its performance consider replacing your network adaptors with 802 11n compatible equipment If you re buying...

Page 15: ...al Gateway 4 3 Set Top Box STB STB is a device that connects to a television to deliver the HyppTV service IPTV It converts the signal received into content which is then displayed on the television s...

Page 16: ...pTV Remote Control Ethernet Cable User Guide HDMI Cable 4 4 DECT Phone DECT Phone is a portable fixed line phone set for indoor mobility It is capable of storing phone books ringtones of choice last n...

Page 17: ...follows Video On Demand from RM8 depends on category Premium Channels from RM3 month channel 2 For more details please visit www tm com my SEARCH SETTINGS VOD SEARCH VOD HyppTV Main Menu HELP SEARCH...

Page 18: ...mail Access your e mail via a web browser at http webmail unifi my Option 2 Preferred E mail Client 5 2 1 Access via Webmail Step 1 Go to http webmail unifi my Step 2 Key in your E mail ID as per Conf...

Page 19: ...ust click Continue to proceed You are now ready to surf the Internet for FREE Additional account is available at RM18 per month Note For more information regarding the purchase of this service or for...

Page 20: ...ning Report Operating Systems OS that support Online Guard Plus installation are i Windows 7 ii Windows Vista iii Windows XP Additional license is available at RM2 per month To install additional Onli...

Page 21: ...inds of undesirable sources like the Internet CD DVD USB drive peer to peer networks etc from being displayed on your home PCs thus protecting your children from the influence of pornography undesirab...

Page 22: ...service The voice service is subject to a maximum of one 1 Voice line A new PSTN number will be assigned to the new phone DECT Phone and is not chargeable The voice service will be similar to your exi...

Page 23: ...iterally captures the entire content of a real newspaper and uploads it onto the Internet And best of all you can read the online version just as you would a real newspaper flipping through pages one...

Page 24: ...month xiii PC COM RM4 50 month xiv Rapi RM7 month xv Rasa RM6 month xvi Remaja RM8 80 month xvii Silverscreen RM6 month To access your e browse publications just follow these steps Step 1 Go to www eb...

Page 25: ...7 3 Web Hosting with Customised Domain Name This service comes with 10GB storage size and free 6 internet domains based of choices that will be provided com com my net net my org org my andunlimited...

Page 26: ...ller identity Do Not Disturb No incoming calls will be allowed Voicemail A computerised answering service provided by TM which can automatically answer a call and record callers voice messages when th...

Page 27: ...using scroll button then press CALL button If the paged party does not answer press CALL button to return to the outside call 3 Handset 2 Receiver Press the CALL button to answer the page Handset 2 ca...

Page 28: ...rding No Reply 1 Dial 61 Phone Number followed by Example 61 01X XXX XXXX 2 Press the CALL button 3 Wait for the confirmation tone How to cancel Call Forwarding No Reply 1 Dial 61 2 Press the CALL but...

Page 29: ...fixed line number Note For more information regarding to use the Voice Features or for technical support please visit www tm com my Enjoy a degree of flexibility in your home network with the WiFi US...

Page 30: ...o the nature of BPL technology 3 Service delivered via BPL technology can also be affected by various factors such as interference from other electrical equipment in the vicinity actual copper quality...

Page 31: ...ce experience from the comfort of your home by accessing virtual shops online around the world through real time video and chat 9 Benefits Play online games simultaneously with anyone in the world in...

Page 32: ...t a premise Please refer to the table of charges related to UniFi installation to see what a standard UniFi installation practice covers All Customer Premise Equipment CPE such as the BTU RG and STB w...

Page 33: ...arges 1 2 3 4 The warranty period for all CPE provided under the UniFi packages VIP BIZ will be for 1 year from the start date of the service contract period The customer will be responsible for any C...

Page 34: ...is a standard global practice to ensure that a good quality of experience is provided to all customers In addition UniFi packages for consumers come with a monthly download volume allocation However t...

Page 35: ...ects within the warranty period Once the warranty period has expired customers will be responsible to replace or repair any faulty equipment at their own cost For customer service please call our TM U...

Page 36: ...y 11 What speeds can I expect from UniFi The subscribed speed is the size of the bandwidth pipe from the customer s broadband router up to TM s broadband access gateway system However the Internet acc...

Page 37: ...ff investigate your concern 13 What are the factors that will affect my speed test results i Mis configured Network Interface Card NIC Your NIC is the hardware in your PC that you plug your Ethernet l...

Page 38: ...of applications without your knowledge and these viruses will definitely slow your speed down Quick Notes About Speed Test Websites i Web based speed testers can be a quick way to check your broadban...

Page 39: ...time this may result in slow speeds iv Use the service during off peak periods when less customers are utilising the service v Finally ensure your PC is virus free 15 How can I improve the performanc...

Page 40: ...ers or other additional network devices TM does not offer technical support for additional network devices such as Home Plug printer gaming console server firewalls or routers If you need help please...

Page 41: ...om my unifi tm com my Terms conditions apply and can be subjected to change Thank you THANK YOU FOR SUBSCRIBING TO this special unifi package FROM THE NO 1 HIGH SPEED BROADBAND PROVIDER IN MALAYSIA Un...

Page 42: ...80...

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