2
3
f. Switch off any other wireless electrical/electronic devices to
minimise wireless interference.
g. Move your RG off the floor and away from walls & metal objects.
h. If required, switch off your PC and RG for 30-60 seconds and restart.
*RG – Residential Gateway
Please note once again, the wired connection (RJ45) cable that is
connected from your desktop PC or laptop to the RG still offers the best
Internet bandwidth access connectivity speed.
UniFi Service Installation
1. UniFi service contract will be for 24 months.
2. TM will not provide concealed wiring and the homeowner will be
responsible to arrange this at the owner’s own cost.
3. All equipment provided comes with a 1-year warranty.
UniFi Fees & Charges
1. A standard installation fee of RM200 will be imposed.
2. Any accessories or additional cabling that may be required beyond
what is provided via the standard installation package will be
subjected to a charge. (Please refer to the table of charges related
to UniFi installation on pages 62 & 63).
3. Any installation appointment that is cancelled or postponed less
than 24 hours of the scheduled appointment will be subjected to
a RM200 penalty fee. Re-appointment will be subjected to slot
availability and a RM200 installation fee will still be imposed.
4. A fee of RM8 per month will be imposed on any request for hard-
copies of bills. This will be effective once the TM Customer Online
Portal becomes available.
5. Any package downgrade will be subjected to a RM200 fee.
6. All calls to TM’s UniFi call centre, 1-300-88-1222 / 1221 will be
subjected to a charge of 8 sen for the 1st two minutes and 4 sen per
minute subsequent as this is a regulated service.
UniFi HyppTV
1. As of 1 November 2010, UniFi’s HyppTV service will provide two sets
of channels – FREE Channels and Premium Channels which are
available on an ‘a-la carte’ basis for a small nominal fee per channel
– just pay for what you want to watch only.
(The fee structure is available on the TM’s website)