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Important Notes Related to UniFi Customer Premise
Equipment (CPE)
Charges for CPE Replacement
Item
Standard UniFi Installation
15 m
1 m
15 m
30 m
Additional Fees
(if required)
FTB-BTU (fibre)
BTU-RG (RJ45 cable)
> 15 m
@
RM50/m
> 1 m
@
RM25/5m
> 15 m
@
RM25/5m
> 30 m
@
RM25/5m
RM50 per visit
RM150
Re-wiring
On-site Support
/Troubleshooting
Raceway (casing for
wiring)
RG-STB/PC (RJ45
cable)
N/A
1st time installation or
restoration if fault is due to TM
Table of Charges
1
2
3
4
The warranty period for all CPE provided under the UniFi packages (VIP&BIZ)
will be for 1 year from the start date of the service contract period.
The customer will be responsible for any CPE replacement cost after the
1 year warranty period expires.
TM will replace any CPE for free within the warranty period if any manufacturing
defect or failure occurs under normal/recommended usage.
The customer will be responsible for any CPE replacement cost within the
1 year warranty period if the fault is due to any third party or customer’s own
negligence.
STB
RM450
RG
RM150
DECT Phone
RM79
RM50
CPE
Price
On-Site Support
for Installation