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to a fee of RM200 followed by a subsequent renewal of the
contract [subject to change without further notice].
For any package upgrade and downgrade that may require a visit
to your premise by TM, an Installation Fee of RM200 will be
imposed.
5. Where can I upgrade / downgrade my UniFi package?
Your application can be made through selected TMpoints or
call the TM UniFi Centre at 1 300 88 1222 or via online at
www.tm.com.my
6. What should I do if my UniFi equipment is faulty?
Free one-to-one replacement shall be granted for faulty units
due to manufacturing defects within the warranty period.
Once the warranty period has expired, customers will be
responsible to replace or repair any faulty equipment
at their own cost. For customer service, please call our
TM UniFi Centre at 1 300 88 1221.
7. When will I get my first bill after I subscribe to the UniFi
package?
The first bill can be expected around one month after
service is activated. The first bill will also include a one
month advance payment.
8. Where can I pay my UniFi bill?
Just walk in to any TMpoint location nationwide to pay your
UniFi bill. You may choose one of the following payment
options:
a) Cash, Credit Card or selected Debit Card
b) Cheque, Bank Draft or Money Order (payable to
Telekom Malaysia Berhad)
c) For more payment channels, please refer to
www.tm.com.my