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9. Is there any penalty if I terminate my UniFi service?
For termination within the minimum contract period,
customers shall pay a fixed penalty fee of RM500. There will
be no penalty charge for termination after the minimum
contract period expires. Customers must also settle any
outstanding bills prior to termination.
10. What if I need to relocate my UniFi service? Are there any
charges that I need to pay?
Relocation requests can be made at selected TMpoint
locations or through the TM UniFi Centre. Generally,
relocation is possible but is subject to service availability.
A relocation fee of up to RM300 shall apply.
11. What speeds can I expect from UniFi?
The subscribed speed is the size of the bandwidth pipe from
the customer’s broadband router up to TM’s broadband
access gateway system. However, the Internet access speed
you receive can be impacted by various factors such as:
i.
Location of websites
- Access to some international
websites could be slow due to traffic volume, etc.
ii.
Web server capacity
- Some web servers restrict
capacity to handle huge traffic demand or may even
restrict download speeds to ensure fair access to all.
iii.
Network congestion
- Temporary congestion due to
unavoidable network maintenance/outages.
iv.
Multiple users or applications
- Running multiple
applications at the same time such as BitTorent can
degrade access speed. Multiple users sharing the
connection at the same time can also degrade the
speed.