Tiandy IP Speed Dome Camera User Manual Download

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Chapter 9 After-sales Service

The HD Network IR speed dome products, the company offers one-year warranty.

Product warranty, the company provides a free service, but if any of the following

circumstances, is charged fee for material costs work:

Do not operate in accordance with the provisions of the manual speed ball damage

caused by a case of the

Lightning strikes, fires and irresistible natural disasters;

Matching problems arising from poor design to other manufacturers products cause

damage;

Company statement

As we continue to introduce new technologies and product specifications are subject to

change without prior notice.

Summary of Contents for IP Speed Dome Camera

Page 1: ...High Definition Intelligent IR IP Speed Dome Camera User s Manual ...

Page 2: ...Chapter 3 Functions Description 6 Chapter 4 Installation Guide 8 Chapter5 Network Setup 17 Chapter 6 Menu Settings 54 Chapter 7 Specifications 81 Chapter 8 Simple Problem solving Methods 82 Chapter 9 After sales Service 83 Appendix I Lightning and Surge 84 ...

Page 3: ...with use of dedicated power adapter Under the cover are advanced optical devices avoid direct hand touch for the sake of image quality Control signals and video signals should maintain a sufficient distance from high voltage equipment or cables in the transmission process if necessary take anti lightning anti surge and other protective measures Keep power off until the completion of all installati...

Page 4: ... body When cleaning up dirt use dry cloth If dirt is uneasy to remove swab with a neutral detergent If there is sticky dust on the lens please use the special lens paper Working Environment Speed Dome Environmental temperature 40 60 Moisture 95 Non condensing Atmospheric pressure 86 106KPa Power AC DC 24V 3 0A Note make sure outdoor installation meets water proof requirements ...

Page 5: ...Chapter 2 Structure Front view Side view ...

Page 6: ...ack has 32 preset positions 8 auto scan tracks the left and right boundaries and scan speed can be set 8 privacy zones Support OSD date and time display Support 8 channel alarm input and 2 channel alarm output Support TF storage and local capture 2 Integrated Universal Speed Change Rotator Manual Speed 0 1 200 s Max speed 400 s 360 continuous pan rotation tilt 11 90 auto flip Stepless speed change...

Page 7: ...ndaries by control keyboard Then speed dome can scan between it It can set up to 8 groups scan path Auto Cruising Users can program some preset positions into auto cruising sequence then the speed dome can track as it Each cruising tracks has 32 preset positions Pattern Tour Speed Dome can memory 180s running path When start pattern tour speed dome can track as recording path It supports 4 groups ...

Page 8: ...me The wall must be thick enough to install the expansion screws and can bear 4 times the weight of the dome camera itself 3 Please well keep the whole package After open the package please well keep them in case need to return to manufacturer if any problem Note The non original package may lead to damage during the transportation 4 2 Installation The speed dome supports four types installation a...

Page 9: ...1 Wall mount and dimension Ø45 109 85 139 163 Ø9 258 Wall Mount Bracket Dimension 2 Pedant mount and dimension Ø45 Ø118 Ø90 Ø9 236 Pedant Mount Bracket Dimension ...

Page 10: ...3 External corner and dimension 85 139 164 104 120 M8 176 External Corner Bracket and Dimension 4 Pole mount and dimension 139 165 120 44 M8 Pole Mount Bracket and Dimension ...

Page 11: ...4 3 Interface Instruction Speed Dome and Bracket Interface Dimension ...

Page 12: ...Speed Dome and Bracket Interface Perspective Picture 4 4 Installation Procedures Take Wall Mount as Example 1 Install bracket with firmware ...

Page 13: ...2 Lock the screws 3 Select the installation position and make circles positioning 4 Punch on the positioning ...

Page 14: ...5 Fixed tube expanding screw 6 Connect with speed dome 7 Lock the carabiner and screws ...

Page 15: ...ntrol Internet audio input audio output video alarm input alarm output and RS485 cables and RS485 is reversed cable Connection interface and cable colors are as following Video Cable BNC video cable can connect with monitor or other analog video devices Control Cable Connect computer or other devices ...

Page 16: ...Power Cable AC DC24V RS485 485AB is reversed cable Audio Cable Audio input and output can connect mic and speaker Alarm Cable Connect external alarm devices Note please refer to labels on the cables ...

Page 17: ...rmal because of it maybe not install the system needed fonts or the fonts are damaged and need to reinstall the fonts IE Setup If it is the first time to use S3 series network video products please download the ActiveX control Before download it needs to setup the IE browser to confirm download successfully Notice Please use the IE browser of Windows operating system confirm the version is above 6...

Page 18: ...se Windows XP that would add IP address of Network Video in trust sites as figure 5 3 trust sites input IP address such as http 192 168 1 2 and canceling Require server verification http for all sites in this zone Click Add close Fig 5 3 Notice After finished downloading of ActiveX returning the security setting to default level ...

Page 19: ...n Security setting click Prompt of unsigned ActiveX as figure 5 4 Fig 5 4 2 Open IE8 and then log on Please operate the ActiveX when it shows safety warning as figure 5 5 Fig 5 5 3 Modify permission setting Enable local directory path when uploading files to a server as figure 5 6 ...

Page 20: ...equipment s IP address in the same network segment etc PC is 192 168 1 1 and network video equipment is 192 168 1 2 Open IE inputting the IP address in address bar Then click go to it ll show up as figure 5 7 meantime If it has prompt about download the ActiveX with YES or NO please check YES After finished the downing in few minutes the figure 5 7 will show up ...

Page 21: ...e picture after clicking logon As figure 5 8 Fig 5 8 Notice If video cannot display correctly it is suggested to install ActiveX as IE Setting for one more time Device Control It is used to control PTZ and lens ex PTZ direction focus zoom and contact closure such as light power and rain brush output as figure5 9 ...

Page 22: ...PTZ Settings interface to set up Set Set the preset position Enter the preset number in the blank column click Set button the camera s current state of a preset called preset 1 accordingly you can add multiple preset positions Call call the preset position Enter the preset number in the blank column click Call to call the preset position the camera will automatically rotate to the preset position ...

Page 23: ...ns the middle button in the eight way control button is automatically scan button click this button the PTZ will rotate auto scan click the button again it will stop turning Video Parameters Figure 5 13 Brightness Contrast Saturation Tint adjustable from 0 to 100 Common parameter settings Click General setting to enter the General setting interface as shown in Figure 5 14 Fig 5 14 ...

Page 24: ...e 5 15 Figure black area in the upper right corner of the block part of the picture click on the Clear area back to normal as shown in Fig 5 16 Fig 5 15 Fig 5 16 Showing frame rate and bit stream information select this option will display in the upper left corner of the interface line of peach red font of frame rate and stream information in Figure 5 17 Fig 5 17 Local storage path Click Browse ch...

Page 25: ...an be selected Rate the bitrate size can be adjusted from 32 to 8192Kbps Resolution 4CIF VGA 720P 960P 1080p etc resolution Selectable different models compatible with the maximum resolution are different supports up to 1080P N P MODE Optional PAL and NTSC system I frame rate adjust the I frame rate Encode Mode optional VBR CBR system Video encoder optional H 264 Motion JPEG Play Impression low de...

Page 26: ...ure 5 19 Fig 5 19 Audio encoder ADPCM_DIV4 G711_A G711_U Audio Sample Rate 8K 32K 48K Video encryption Figure 5 20 Encryption Type Contains None and AES Encryption password password required Password Confirm same as above ...

Page 27: ...Fig 5 20 PTZ Setting Figure 5 21 Fig 5 21 COM Use the serial number selection ...

Page 28: ...nal Channel number Select the channel number COM Select the serial number Device type PTZ_PELCO_D PTZ_PELCO_P PTZ_TC615_P DOME_PELCO_D DOME_PELCO_P optional Address selectable from 0 to 255 Dome setting Figure 5 22 Fig 5 22 Channel number Select an available channel Title Type preset scan cruise pattern path regional instructions selectable Title NO select the title number range 1 32 Title Name en...

Page 29: ...lish characters or 16 Chinese characters set up does not support null character Superimposing type you can choose not superimposed date time channel name date time channel name Position 0 to 15 of 16 locations to choose from Channel name position 0 to 15 of 16 locations to choose from Custom coordinate click in video form ...

Page 30: ...t additional characters need to superimpose in the box by tick defined coordinate you can self define the position of the additional characters OSD color Figure 5 25 OSD type channel name date additional character overlay OSD color white black red green and blue ...

Page 31: ...Fig 5 25 Alarm settings The motion alarm Figure 5 26 check the enable box Fig 5 26 ...

Page 32: ...ink type optional linkage output check the checkbox below you can choose the alarm output channel Loss alarm Figure 5 27 check the enable box Fig 5 27 Channel Num Select the alarm channel number Arming You can select Monday Tuesday Sunday and check the check box to set up the arming period Link type Optional link to PTZ Link channel select an existing linkage alarm channel Link PTZ Type optional n...

Page 33: ...uit alarm open circuit alarm Arming You can select Monday Tuesday Sunday and check the check box to set up the arming period Link type optional link out check the checkbox below you can choose the alarm output channel Cover alarm Figure 5 29 check the enable box Channel number Select the alarm channel number Arming You can select Monday Tuesday Sunday and check the check box to set up the arming p...

Page 34: ...n tour etc Number If you set the linkage PTZ preset cruise path etc set up the corresponding number Fig 5 29 Alarm Server Figure 5 30 Alarm server set up the alarm server address Port Set up the alarm server port number COM server set the serial port server address Port set the serial port server port number ...

Page 35: ...Fig 5 30 Email Alarm Figure 5 31 check the Email Alarm Enable box Fig 5 31 SMTP server Set the e mail address of the SMTP server ...

Page 36: ...t md5 gssapi external login ntlm Main e mail Address set up the primary address to send also can be set up the rest of the three email addresses The mail subject Set the theme sent Network parameters Wire setting Figure 5 32 If you want to automatically obtain IP check obtain an IP address automatically manually enter IP set according to the actual situation Fig 5 32 WEB PORT Figure 5 33 Set up WE...

Page 37: ...r name The default value is NVSS 80 fill in the domain name registered on the DNS server IP1 domain name server IP address Port fill in the default value 6004 UPnP Select UPnP enable it will support UPnP port mapping and router supports UPnP function to establish the mapping between IP and port ...

Page 38: ...er used to bind the need Enable the network video server dynamic domain name resolution fill out the option as below Server domain fill in the domain name registration in www 3322 org XXX 3322 org DNS domain Select www 3322 org server Port Server Web port Username Password to fill registered user name and password in www 3322 org After all fill confirmed click Set ...

Page 39: ...Fig 5 35 PPPoE Figure 5 36 Select PPPOE Enable fill out the required information then click Set Fig 5 36 ...

Page 40: ...port number Path the path to fill in the corresponding server Username fill in the user name of the corresponding server Password fill in the corresponding server login password Picture 5 37 NTP see picture 5 38 NTP server enter real NTP server address port enter server port number time interval enter NTP time interval ...

Page 41: ...Picture 5 38 External storage SATA see picture 5 39 Picture 5 39 ...

Page 42: ...0 device no select device number status display device status usage select what the disk is used for Also it shows disk space and free space and initializes the disk NFS see picture 5 41 device no select device number status display device status usage select what the disk is used for IP address set IP address mapping path select available mapping path Also it shows disk space and free space ...

Page 43: ...Picture 5 41 Record policy see picture5 42 Picture 5 42 Including alarm record timing record and manual record ...

Page 44: ...ed alarm see picture 5 43 activated by checking of pre recorded alarm Picture 5 43 channel number select channel number alarm pre record time selectable 5 10 15 second alarm post record time selectable 10 15 30 60 second Storage policy see picture 5 44 pack by time selectable 10 20 30 60 minute pack by size choose 20 200 figure not available now free disk space cannot be less than 200MB storage po...

Page 45: ... settings see picture 5 45 channel number select available channel number timer capture enable timer snapshot interval set time interval of snapshot Also can enable capture linkage by checking associated with FTP and Email ...

Page 46: ...Picture 5 45 Smart analysis Parameter settings basic parameter see picture 5 46 check enable Picture 5 46 ...

Page 47: ...enable to activate Picture 5 47 rule ID 1 8 available event set selectable tripwire boarder protection object left or lost detection identify selectable all people cars people and cars none alarm color selectable red green yellow blue purple cyan black and white alarm color selectable red green yellow blue purple cyan black and white Parameter settings alarm information settings see picture 5 48 c...

Page 48: ...ding rule number and rule name and click reset can delete all alarm information You can see details in alarm information by display of alarm information Picture 5 48 Parameter settings alarm settings see picture 5 49 Picture 5 49 ...

Page 49: ... set time period of schedule link type enable to link to PTZ link channel select available linked alarm channel link PTZ type select to ignore linkage preset track and cruiser path number If linked PTZ type is set for preset track and cruiser path put number here Advanced option Version information see picture 5 50 Picture5 50 System information see picture 5 51 ...

Page 50: ...Picture5 51 PU settings see picture 5 52 Picture5 52 ...

Page 51: ...SIP settings picture 5 53 Picture5 53 Access platform picture 5 54 Picture5 54 ...

Page 52: ...and password And then select authority and click add to add a new user delete user select targeted user and click delete to delete this user change password Select the user you want to modify in the User selection enter the new password click on Change Password Update see picture 5 56 ...

Page 53: ...Picture 5 56 You can update 2 kinds of program including bin and box files Note bin file cannot be worked until twice updating Log management see picture5 57 Picture 5 57 ...

Page 54: ... Next Page Back Exit DISPLAY SETTINGS Preset Title 5 Sec Motion Title 5 Sec Zones Title 5 Sec Coordinate 5 Sec Pursuit Title 5 Sec Title Background OFF Back Exit DOME SETTINGS Auto Flip ON Auto Stop Time 30Sec Menu OFF Time 5Min Tilt Angle Set 5 Speed Level Auto Idle Action IR Led Setting Next Page Back Exit CAMERA SETTINGS Focus Mode Auto Digital Zoom OFF Backlight OFF Image Freeze OFF Zoom Speed...

Page 55: ...xit SYSTEM INFORMATION Camera Status OK Horizon Limit OK Vertical Limit OK Memory Status OK TEMP Sensor OK Dome TEMP 58 TEMP Scale Celsius Next Page Back Exit A B C D E F G H A camera status B horizon limit C vertical limit D memory status E temperature sensor F dome temperature G temperature scale H next page SYSTEM INFORMATION Camera Status OK Horizon Limit OK Vertical Limit OK Memory Status OK ...

Page 56: ...is on to set up preset title and select 2S 5S 10S LAST OFF Press iris on to confirm B Motion Title Press iris on to setup MOTION TITLE and select 2S 5S 10S LAST OFF Press iris on to confirm C Zones Title Press iris on to set up ZONES TITLE and select 2S 5S 10S LAST OFF Press iris on to confirm D Coordinate Press iris on to setup coordinate and select 2S 5S 10S LAST OFF through moving the joystick ...

Page 57: ...sec 60 sec C menu off time In the case of open the menu how long it will automatically turn off the menu display without any actions Move the cursor to the menu off time open the aperture on to enter the setup mode the joystick up and down to select a menu off time 1 2 5 10 minutes D tilt angle set Select 0 degree through 11 degree minus degree is available Set interval is 1 degree When the user f...

Page 58: ...uto Idle Action IR Led Setting Next Page Back Exit A1 B1 C1 D1 E1 F1 G1 A1 control mode Use joystick to select control mode including auto auto followed by camera timer start manually turn on and manually shut off Description of five mode 1 Auto IR is turned on or shut off completely by the light sensors control and the speed dome force the camera to switch black and white When the photosensitive ...

Page 59: ...rared light according to the special occasions of the site In automatic mode infrared light turns on in the default setting of 1 2lux brightness there might be deviation effected by the direction of the speed dome Move the joystick to adjust level of very low low standard medium high C1 delay time When the ambient light is above below the set sensitivity threshold the delay time for turning on off...

Page 60: ... from 0 10 the more the brighter C2 LED1 at close distance When shut off zoom match you can adjust LED1 at close distance brightness with level from 0 10 the more the brighter D2 LED2 at close distance When shut off zoom match you can adjust LED2 at close distance brightness with level from 0 10 the more the brighter H NEXT PAGE Move the cursor to the next page press the stop on entering next subm...

Page 61: ... MENU Language English System Information Display Settings Dome Settings Camera Settings Motion Help Exit CAMERA SETTINGS Focus Mode Auto Digital Zoom OFF Backlight OFF Image Freeze OFF Zoom Speed Middle Day Night Auto Camera Reset OFF Advanced Back Exit A focus mode Move the cursor to focus mode press IRIS open to enter focus mode setting rocker bottom for automatic and manual zoom and focus mode...

Page 62: ...nior A1 B1 C1 D1 ADVANCED WB Settings Exposure Settings Color Settings Special Settings Back Exit CAMERA SETTINGS Focus Mode Auto Digital Zoom OFF Backlight OFF Image Freeze OFF Zoom Speed Middle Day Night Auto Camera Reset OFF Advanced Back Exit A1 white balance mode Move the cursor to white balance mode press the aperture opening into white balance setting mode rocker bottom can be set separatel...

Page 63: ...osure mode press the stop on entering the exposure mode set rocker bottom can be set to auto priority aperture priority shutter priority manual brightness When the shutter priority exposure mode State move the cursor to shutter priority by IRIS on entering setup mode rocker set the shutter speed value When aperture priority exposure mode State move the cursor to Aperture priority by IRIS on enteri...

Page 64: ...wn to set the tone for the level I level II and level III closed D2 Gamma settings Move the cursor to Gamma settings press the stop on entering the Gamma setting rocker set the Gamma to level I level II III IV v class standard D1 Special setting F2 A2 B2 C2 ADVANCED WB Settings Exposure Settings Color Settings Special Settings Back Exit SPECIAL SETTINGS Wide Dynamic OFF High Sensitivity OFF Slow E...

Page 65: ...ocker arm up and down to select the parameter can be set to turn on off 1 3 million camera set fog A B E C D F G MAIN MENU Language English System Information Display Settings Dome Settings Camera Settings Motion Help Exit CAMERA SETTINGS Focus Mode Auto Digital Zoom OFF Backlight OFF Image Freeze OFF Zoom Speed Middle Day Night Auto Camera Reset OFF Advanced Back Exit A focus mode Move the cursor...

Page 66: ...B1 C1 ADVANCED WB Settings Exposure Settings Special Settings Aperture Settings Others Back Exit CAMERA SETTINGS Focus Mode Auto Digital Zoom OFF Backlight OFF Image Freeze OFF Zoom Speed Middle Day Night Auto Camera Reset OFF Advanced Back Exit D1 E1 A1 white balance mode Move the cursor to white balance mode press the aperture opening into white balance setting mode rocker bottom can be set to a...

Page 67: ...de press the stop on entering the exposure mode set rocker bottom can be set to auto brightness priority aperture priority shutter priority As for shutter priority exposure mode State move the cursor to shutter priority by IRIS on entering setup mode rocker set shutter value up or down When the exposure mode to aperture priority when moving the cursor to Aperture priority by IRIS on entering setup...

Page 68: ...arameters can be set to off open D2 Move the cursor to minimum focus distance set the aperture opening into the minimum focusing distance rocker arm up and down to select parameters can be set to 1cm 10cm 30cm 1M 1 5M D1 Aperture setting A2 B2 C2 ADVANCED WB Settings Exposure Settings Special Settings Aperture Settings Others Back Exit APERTURE SETTINGS Sharpness Auto Aperture_H 32 Aperture_V 32 B...

Page 69: ...s the stop on entering through the fog level C2 move the cursor to electronic image stabilization press IRIS open access electronic anti shake setting rocker arm up and down to select the parameter can be set to turn on off 1 3MP Camera setting A B E C D F G MAIN MENU Language English System Information Display Settings Dome Settings Camera Settings Motion Help Exit CAMERA SETTINGS Focus Mode Auto...

Page 70: ... mode to be set to auto color black and white F Camera Restart Select camera factory set to open the system will restore the camera parameters to factory settings G Advanced A1 B1 C1 ADVANCED WB Settings Exposure Settings Special Settings Back Exit CAMERA SETTINGS Focus Mode Auto Digital Zoom OFF Backlight OFF Image Freeze OFF Zoom Speed Middle Day Night Auto Camera Reset OFF Advanced Back Exit A1...

Page 71: ...ering the exposure mode set rocker bottom can be set to auto brightness priority aperture priority shutter priority As for shutter priority exposure mode State move the cursor to shutter priority by IRIS on entering setup mode rocker set shutter value up or down When the exposure mode to aperture priority when moving the cursor to Aperture priority by IRIS on entering setup mode rocker set the ape...

Page 72: ...r to horizontal set the aperture opening into the horizontal resolution rocker arm up and down to select the parameter can be set to 00 64 D2 When manually is sharpening move the cursor to vertical resolution set the aperture opening into the vertical resolution rocker arm up and down to select the parameter can be set to 00 64 E2 Move the cursor to minimum focus distance set the aperture opening ...

Page 73: ...o headers press the stop on entering the preset position settings submenu preset bit set Note the current title set is on the WEB C1 call Move the cursor to call press the stop on call corresponds to a set of presets D1 Set the aperture opened enter preset position setting mode appears on the screen press IRIS open to confirm Users can operate on the dome reaches the desired position and press the...

Page 74: ... open to initiate a scan path scan group D1 Left Limit Move the cursor to set the left edge and click stop on access scan set left border mode appears on the screen press IRIS open to confirm Users can operate on the dome reaches the desired position and press the aperture opened to store the current path to the location to scan to the left edge E1 Right Limit Move the cursor to set right right ed...

Page 75: ...leads a group cruise route B1 Title settings Move the cursor to the headings title by the aperture opening into the cruise path settings submenu cruising path header settings Note the current title set is on the WEB C1 Start cruising Move the cursor to start the cruise press IRIS open to initiate a cruises group cruise path D1 Cruise Set Move the cursor to Edit series press the stop on entering th...

Page 76: ...ker arm up and down to select the corresponding preset position of the serial number you need to add c When the bracket is in the right time rocker arm up and down to select the edit status namely insert OK delete In the insert State by aperture space the sets the ordinal position of the current record will be inserted after this record will move down in turn OK State press the aperture on the key...

Page 77: ...submenu mode path header settings Note the current title set is on the WEB C1 startup path Move the cursor to start mode path by IRIS on path to initiate a pattern group number mode path D1 set Move the cursor to set in Aperture opening into the set mode users can operate on the machine and ball machine will record user actions users press the aperture on the key end mode path is set at the same t...

Page 78: ...title settings submenu zone indicates that the title is set Note the current title set is on the WEB D1 Set the left border Move the cursor to set the left edge by aperture space into regions indicates that left border setting mode appears on the screen press IRIS open to confirm Users can operate on the dome reaches the desired position and press IRIS open storing the current location for the are...

Page 79: ...red start time end time linkage function respectively Rocker bottom to edit the current content press IRIS open to confirm settings A1 Timing function is divided into 7 days a week can be set to 8 hours a day joint action can be set separately for each period no action preset scan 1 8 cent mode path 1 4 the cruise path B1 start time Set current time start time of a specified function is executed u...

Page 80: ...he guards if the scheduled time is up you interrupt the currently running and scheduled runs function During a scheduled run time period user action machine will interrupt a timed run feature such as no action within a specified time and timing function at the current time period scheduled runs function again Help MAIN MENU Language English System Information Display Settings Dome Settings Camera ...

Page 81: ...path to 180 seconds Motor High accuracy stepping motor Focus speed automatic matching function Control of speed automatically according to the focal length adjustment Automatic horizontal scan 360 Can be set Horizontal rotation angle 360 endless Vertical rotation angle 11 90 Control mode Network control Baud rate 2400 4800 9600 115200 BPS Heater Heater starts automatically Working temperature 40 6...

Page 82: ...n properly Network parameters are not set correctly no networking Ping the IP pathway is normal for the device to ensure that fall within IP and control devices on the same network segment But no video Network plugin settings are not correct References the fifth chapter network settings section correctly install plug in Camera is damaged Replace the camera Image is not stable Not enough power Repl...

Page 83: ...fee for material costs work Do not operate in accordance with the provisions of the manual speed ball damage caused by a case of the Lightning strikes fires and irresistible natural disasters Matching problems arising from poor design to other manufacturers products cause damage Company statement As we continue to introduce new technologies and product specifications are subject to change without ...

Page 84: ...uch as high voltage substations lightning protection equipment as well as for additional installed power must be taken measures such as installing lightning rods Outdoor lightning protection and grounding design of devices and circuits must be combined with building mine requires unified consideration and in accordance with the requirements of the relevant national standards industry standards Sys...

Page 85: ...Appendix II Hoisting construction Guide ...

Page 86: ......

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