Thermo Scientific PrintMate A79510100 Operator'S Manual Download Page 38

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PrintMate A79510100 Issue 2

Barcode Reader Troubleshooting

Problem Cause

Remedy

No power to barcode reader.



Check system power.



Ensure power supply
is connected.

Incorrect interface cable
used.

Ensure correct interface
cable is used.

Barcode reader not working.

Interface /power cables are
loose.

Ensure all cable connections
are secure.

Barcode reader not
programmed for barcode
type.

Ensure barcode reader is
programmed to read the
type of barcode being
scanned.

Barcode is unreadable.



Ensure barcode is
not defaced.



Try scanning a
different barcode of
the same type.

Barcode reader not decoding
barcode.

Distance between barcode
reader and barcode is
incorrect.

Move barcode reader closer
to or further from barcode.

Barcode reader not
programmed for correct host
interface.

Scan appropriate host
parameter barcode (see
Symbol® Barcode Reader
documentation).

Barcode reader decoding
barcode but not transmitting
data to host computer.

Interface cable is loose.

Ensure all cable connections
are secure.

Scanned data displayed
incorrectly on host
computer.

Barcode reader not
programmed for correct host
interface.

Scan appropriate host
parameter barcode (see
Symbol® Barcode Reader
documentation).

Summary of Contents for PrintMate A79510100

Page 1: ...Thermo Scientific PrintMate Operator Guide A79510100 Issue 2...

Page 2: ......

Page 3: ...isher Scientific representative This manual may not in whole or in part be copied photocopied reproduced translated or converted to any other electronic or machine readable form without prior written...

Page 4: ......

Page 5: ...re of the samples used Take suitable precautions This symbol indicates that a surface is hot If this symbol appears on the instrument always refer to the operator guide Take suitable precautions This...

Page 6: ......

Page 7: ...fication 10 Basic Operation 11 Loading Procedure 12 Changing the Foil Tape 20 Using a Barcode Reader 24 Using the Touch Panel 31 Installation and Setup 32 Setting Up PrintMate 32 Connecting the Output...

Page 8: ...of Print is Misaligned 59 Print is Faint 60 Print Rubs Off Cassette Easily 61 Barcodes Will Not Scan 62 Print Contains Incorrect Information 63 Cleaning and Maintenance 64 Cleaning Procedure 64 Chang...

Page 9: ...ains supply at the source by removing the plug from the socket If the equipment is used in a manner not specified by Thermo Fisher Scientific the protection offered by the equipment may be impaired Ma...

Page 10: ...als are used in the instrument at the customers own risk All the chemicals recommended by Thermo Fisher Scientific have auto ignition temperatures considerably above any surface temperature that can b...

Page 11: ...com WEEERoHS Warranty Statement We at Thermo Fisher Scientific are proud of our quality reliability and of our after sales service We continuously strive to improve our service to our customers Pleas...

Page 12: ...PrintMate A79510100 Issue 2 4 Product Return Safety Declaration...

Page 13: ...atures It describes the different parts of the instrument and gives general information with regards to interfacing with the PrintMate Chapter 2 Basic Operation This chapter explains the basic operati...

Page 14: ...e A79510100 Issue 2 6 The PrintMate Product Range The PrintMate product range consists of 3 different models with varying cassette capacity The methods of operation for each of these instruments are i...

Page 15: ...Operator Guide 7 Introduction Identification of Parts The following diagrams identify the different components of PrintMate PrintMate with doors closed PrintMate with doors open...

Page 16: ...PrintMate A79510100 Issue 2 8 PrintMate external connections PrintMate print head...

Page 17: ...llection System Connector 11 Fuse 12 Power Connector 13 Power Switch 14 Cassette Clamp 15 Conveyor Belt 16 Hot Foil Tape 17 Output Drum System Interaction The two methods of interacting with PrintMate...

Page 18: ...150VA 512 BTU h Earth Leakage 500 A Fuses T2A H250V 2 off Environmental Specification Warning For indoor use only Temperature Operating Limits 5 C to 40 C 41 F to 104 F Temperature Recommended Operat...

Page 19: ...In Situ Loading Single Cassettes Into Hopper Loading Hoppers Onto the Carousel Changing the Foil Tape Removing the Used Foil Tape Fitting the Foil Tape Roll Using a Barcode Reader Safety Information B...

Page 20: ...of loading Cassette Tubes into Hoppers Loading can be carried out with the Hopper removed from the Carousel or in situ Loading Cassette Tubes with Hopper Removed To load Cassettes Tubes containing up...

Page 21: ...wn Unpack a Tube of Cassettes and remove the End Cap as shown Note Ensure the Cassette Tube is oriented as shown to avoid the Cassettes spilling out of the Tube Use a finger to hold the Cassettes in t...

Page 22: ...as shown The Cassette Tube should sit on a step about half way down the Hopper as shown Warning Failure to ensure Cassettes are properly loaded can cause the hopper to jam Warning Ensure that the end...

Page 23: ...rousel so that an empty Hopper is at the front of the instrument Unpack a Tube of Cassettes and remove the End Cap as shown Note Ensure the Cassette Tube is oriented as shown to avoid the Cassettes sp...

Page 24: ...lot provided for this purpose Remove finger from the Loading Slot and allow the Cassettes to fall into position as shown The Cassette Tube should sit on a step about half way down the Hopper Warning F...

Page 25: ...e open top of the Hopper Note Ensure the Cassette is oriented as shown Note If the cassettes have lids ensure they are fully closed before use Ensure the Cassette sits as shown Warning Failure to ensu...

Page 26: ...re loaded onto the Carousel as follows Identify the features on the Hopper and Carousel shown below Position the Hopper above the Carousel and lower it as shown Make sure that the following parts are...

Page 27: ...Failure to ensure all mating parts are properly engaged may cause damage to the instrument and or the hoppers Warning Ensure the hopper door is closed and the hopper slider is fully retracted before...

Page 28: ...hat the Foil Tape needs replacing Remove the Used Foil Tape Fit the Foil Tape Roll Removing the Used Foil Tape To remove the used Foil Tape Open the Print Door and the Waste Spool Access hatch Manuall...

Page 29: ...a Sticky Tab to connect the Tape to the Leader and the Waste Spool Note An empty cardboard tube is packed with the new roll of Foil Tape for use as a new Waste Spool To load the Foil Tape Remove the L...

Page 30: ...ad Spool so that the retaining legs hold it securely in place Fit the Load Spool and the Waste Spool as shown Feed the Foil Tape Leader through PrintMate as shown remove the leader and attach the lead...

Page 31: ...Print Door Using the Touch Panel on PrintMate take up the slack on the tape using the Tape Feed option Ensure the Foil Tape is being pulled through PrintMate by the rotating Waste Spool Shaft Close t...

Page 32: ...commends the Symbol Barcode Reader which can be purchased as an accessory see Appendix A Note Other Barcode Readers can be used in conjunction with PrintMate but Thermo Fisher Scientific can make no g...

Page 33: ...ded purpose Class 2 laser scanners use a low power visible light diode Momentary exposure to Class 2 lasers is not known to be harmful Warning Do not stare into the barcode reader during operation War...

Page 34: ...r to the base of the Symbol Barcode Reader Attach the USB Connector to an available USB Port on the computer The computer should emit a chime to indicate that the Symbol Barcode Reader has been detect...

Page 35: ...enient location Place the Symbol Barcode Reader face down in the Stand Cradle as shown with the cable at the back Note The top portion of the stand is adjustable and can be set to the preferred positi...

Page 36: ...de HID keyboard emulation barcode Note When each barcode has been scanned the Barcode Reader will emit a beep and will stop responding to the trigger being pressed for a few seconds Warning These barc...

Page 37: ...formation The Symbol Barcode Reader can read both Linear Barcodes and 2 Dimensional Barcodes Example of a linear barcode Example of a two dimensional barcode When scanning barcodes the barcode should...

Page 38: ...barcode is not defaced Try scanning a different barcode of the same type Barcode reader not decoding barcode Distance between barcode reader and barcode is incorrect Move barcode reader closer to or f...

Page 39: ...form a variety of functions The function of the buttons on the Touch Panel is dependant on the screen The LCD Display will indicate the function of each button as appropriate More details of specific...

Page 40: ...PrintMate A79510100 Issue 2 32 Installation and Setup Setting Up PrintMate Setting Up Printmate Unpacking Siting the PrintMate Setting up the Electrical Connections...

Page 41: ...Unpacking To unpack PrintMate Remove uppermost foam piece Remove the Leads Hoppers and Output Chute pieces Remove the foam tray Lift out PrintMate and the surrounding foam pieces and place onto a suit...

Page 42: ...PrintMate A79510100 Issue 2 34 Warning PrintMate weighs approximately 12 kg 26 lbs and help may be required to ensure safe lifting Taking care not to let the unit fall remove the remaining foam pieces...

Page 43: ...r and remove the Transit Fixing Screw Warning Failure to remove the Transit Fixing Screw before operation may result in damage to the instrument The Transit Fixing Screw should be placed in the Bracke...

Page 44: ...of the instrument and the PC PrintMate should be positioned so that it has a minimum of 100 mm 4 in gap on all sides as well as sufficient space above it to allow Hoppers and Cassette Tubes to be conn...

Page 45: ...up the PC as described in the manufacturers instructions Ensure the Power Switch on PrintMate is set to the Off O position Connect the Power Lead to the Power Connector and then plug it in to a suitab...

Page 46: ...tor to the back of PrintMate The PC should emit a chime and indicate that it has found a USB device The LabWriter Application should now be able to be run and setup in accordance with the instructions...

Page 47: ...e two inner output positions Outputs 1 and 2 They can be connected so that they dispense either to the left or the right of the instrument as required The Output Chutes are assembled and connected as...

Page 48: ...o that the two pieces are securely located together The assembled Output Chute s should be fitted into the underside of PrintMate so that the Ball Spring Plunger locates fully into the Location Hole W...

Page 49: ...rmine the correct COM Port Setting However if LabWriter does not detect the PrintMate instrument the COM Port can be set manually The procedure for this is as follows Ensure PrintMate is connected to...

Page 50: ...r it Note the COM Port number that the PrintMate is using Run the LabWriter Application and enter the Admin Area see LabWriter Operator Guide Chapter 2 Admin Logon Click on the Devices Tab Expand the...

Page 51: ...M number from the drop down list in the field next to Port Click on the Search icon at the top of the screen After a pause LabWriter should display the following window to show that it has found the P...

Page 52: ...ork Ensure Hoppers are correctly seated on the Carousel see Chapter 2 Loading Hoppers Onto the Carousel Use the Touch Panel or PC to continue Dispense lever interfering with Hopper Slider Remove the H...

Page 53: ...r any loose Cassettes in the Hopper Manually open and close the Hopper Slider a few time to ensure it moves freely Carefully reload the Cassettes and refit the Hopper to the Carousel Use the Touch Pan...

Page 54: ...and or any loose Cassettes in the Hopper Manually open and close the Hopper Slider a few time to ensure it moves freely Carefully reload the Cassettes and refit the Hopper to the Carousel Use the Tou...

Page 55: ...r any loose Cassettes in the Hopper Manually open and close the Hopper Slider a few time to ensure it moves freely Carefully reload the Cassettes and refit the Hopper to the Carousel Use the Touch Pan...

Page 56: ...and or any loose Cassettes in the Hopper Manually open and close the Hopper Slider a few time to ensure it moves freely Carefully reload the Cassettes and refit the Hopper to the Carousel Use the Tou...

Page 57: ...continue Conveyor error Cassette Clamp not retracting fully Press the top of the Clamp Solenoid down and then release The central bolt should return to the top position If it does not return fully pl...

Page 58: ...heck that no Cassettes are trapped under the Output Drum or Conveyor block Use the Touch Panel or PC to continue Output error Cassette caught on Output Chute guides Check that Output Chutes are correc...

Page 59: ...at no Cassettes are trapped under the Output Drum or Conveyor block Use the Touch Panel or PC to continue Output Drum error Cassette caught on Output Chute guides Check that Output Chutes are correctl...

Page 60: ...witched off Open the Print Door and remove the Transit Fixing see Chapter 3 Unpacking Cassette trapped in unit Open Print Door and remove any visible Cassettes Rotate the Output Drum to ensure it is n...

Page 61: ...on Wait until the Touch Panel Display says PrintMate Ready before resuming operation Close down the LabWriter Application and restart it Instrument not responding Software error Switch off PrintMate...

Page 62: ...r Application and restart it Hold down Ctrl Alt Delete to display the Windows Security dialog box Select Task Manager In the Applications Tab highlight LabWriter and select End Task Computer not respo...

Page 63: ...se the Tape Feed function on the Touch Panel to remove any slack if present Check Tape is fed through instrument correctly see Chapter 2 Changing the Foil Tape Check Waste Spool rotates after each Cas...

Page 64: ...intMate A79510100 Issue 2 56 Poor Print Quality Error Message Symptom Possible Cause Remedy Poor print quality Cassette colour Check that Cassette colour is included on Appendix C Approved Cassette Li...

Page 65: ...Open Print Door and replace Tape see Chapter 2 Changing the Foil Tape Tape jammed Open Print Door and Waste Spool Access Use Tape Feed function on Touch Panel to check that Tape feeds correctly If Tap...

Page 66: ...feed remove and refit Tape see Chapter 2 Changing the Foil Tape Cassette Clamp error Open Print Door and print a Cassette Check Cassette is held securely during printing and does not move until the Ca...

Page 67: ...move and refit Tape see Chapter 2 Changing the Foil Tape Cassette Clamp error Open Print Door and print a Cassette Check Cassette is held securely during printing and does not move until the Cassette...

Page 68: ...ervice Department Tape jammed Open Print Door and Waste Spool Access Use Tape Feed function on Touch Panel to check that Tape feeds correctly If Tape does not feed remove and refit Tape see Chapter 2...

Page 69: ...Department Tape jammed Open Print Door and Waste Spool Access Use Tape Feed function on Touch Panel to check that Tape feeds correctly If Tape does not feed remove and refit Tape see Chapter 2 Changi...

Page 70: ...or See Chapter 2 Barcode Reader Troubleshooting Cassette Clamp error Open Print Door and print a Cassette Check Cassette is held securely during printing and does not move until the Cassette Clamp rel...

Page 71: ...emplate set up incorrectly Ask Administrator to check Print Template setup Use Print to Screen function to check print layout Software error Call the Thermo Fisher Scientific Service Department Print...

Page 72: ...oratory Biosafety Manual Warning Cleaning or decontamination methods other than those recommended in this document should be checked with a Thermo Fisher Scientific agent to ensure that they will not...

Page 73: ...ng Fuses To replace the fuses Disconnect the Power Lead from the Mains Power Supply Remove the Power Lead from the Power Connector Remove the Fuse Drawer Remove the Fuses Replace with approved Fuses s...

Page 74: ...bWriter Software A79510021 Collection Trays Pk of 4 A79510022 Guide Chute with Extension A79510023 Hopper 1 off A79510024 PrintMate Operator Guide A79510100 LabWriter Operator Guide A79510105 Fuse A79...

Page 75: ...Operator Guide 67 Appendix B Repacking Instructions Note Before repacking the PrintMate use the Touch Panel to move the Print Head to the Transit position...

Page 76: ...Shandon Microsette Biopsy Cassettes Shandon Micromesh Biospy Cassette Shandon Cassette with attached lid Shandon Cassette with attached lid Uni Capsettes R A Lamb Cassettes Warning Use of Cassettes n...

Page 77: ...RJ 45 26 USB Type A 37 USB Type B 37 Conveyor Belt 7 D Depth 10 E Earth Leakage 10 Electrical Safety 1 Electrical Specification 10 Environment 1 Environmental Specification 10 F Foil Tape Fitting 21...

Page 78: ...r 7 Print Head 7 PrintMate 150 6 PrintMate 450 6 PrintMate 900 6 Product Return Safety Declaration 1 R Reagent 5 1 Recommended Operation Temperature 10 Relative Humidity 10 Replacement Parts 1 Returns...

Page 79: ...Index 71 Warranty Statement 1 Waste Spool 20 Access 7 20 Shaft 21 WEEE Directive 1 Weight 10 Width 10...

Page 80: ...72...

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