![background image](http://html1.mh-extra.com/html/thermo-king/touchprint/touchprint_manual_1104398025.webp)
24
9. TROUBLE SHOOTING
4
NO data
• If the Printer Flash is not having
the temp data for the selected
period then USER get this
warning message.
5
Trailer HMI blocked
displaying ‘PRINTING
DATA’
• This happens in case of
CargoWatch not being able to
complete the communication
with the printer. In that instance,
please shutdown the trailer unit,
then switch it ON again and
re-launch the print ticket
function.
• If the PRINTING DATA is
lasting more than 1min in the
trailer HMI, change the BAUD of
both HMI and TOUCHPRINT to
57600. For HMI go to Guarded
Access/Programmable Features/
COM 2 Baud Rate.
For the TouchPrint Printer, go to
Advance Operation/UART
Settings (See section "
BAUD rate is not the same for
both ‘ERROR 6’ will appear in
the TouchPrint screen.
NOTE: See section "10.3.2. SLX/
SLXE HMI Blocks at “Printing
Data” Message" on page 31
Serial
#
ERROR CONDITION
TROUBLESHOOTING
6
TP Printer is not
establishing
communication with the
HMI.
• Change ‘HMI port’ to another
connector in SR-2/SR-3 board.
7
Ticket is showing data
from another unit.
• If the TP Printer has been taken
from another unit the Data Park
needs to be emptied (bin icon) in
user menu.
8
Date wise printing not
working (TDP Enabled)
Serial
#
ERROR CONDITION
TROUBLESHOOTING