SM/SMW Oven Care and Use Manual
Convection Oven Maintenance
Before calling for service, check the following to avoid unnecessary service charges.
PROBLEM
PROBLEM SOLVING
OVEN
STEPS
All the numbers touched
The numbers were touched too rapidly. Be sure you remove your finger from
do not appear in display
the number pad between digits. Example: 4 (lift), 0 (lift), 0 (lift)
F-1 to F-9, FC, FF, F- or Fr
Touch
OFF
or turn power off at the circuit breaker, wait 3 minutes then turn
flash in the display
it back on. If condition persists, note the code number and call an authorized
servicer.
F-7
This is caused by close contact to the control panel for more that 32 seconds,
such as someone leaning against the controls or objects hanging in front of
controls. Follow previous solution.
Clock and timer
Make sure there is proper electrical power to the oven.
do not work
See the
CLOCK
and
TIMER
sections on Pages 8 and 9.
Cooling fan continues to
This is normal. The fan turns off automatically when the electronic components
run after oven is turned off.
have cooled sufficiently.
Oven will not work
Make sure there is proper electrical power to the oven.
Check the circuit breaker or fuse box to your house.
Oven light does
Replace or reinsert the light bulb if loose or defective (see Page 31).
not work
Touching the bulb with your fingers may cause the bulb to burn out quickly.
Oven light does not work if
CLEAN
mode is set.
Oven temperature is
The oven thermostat needs adjustment. See the
Oven Temperature
too hot or too cold
Calibration
in Do-It-Yourself Maintenance, Page 33.
Oven will not self-clean
The oven temperature is too high to set the self-clean operation.
Allow the oven to cool to room temperature and reset the controls.
Be sure you have touched
CLEAN
(see Pages 27-28).
The oven door will not
Allow the oven to cool below the preset locking temperature.
unlock
Oven is not clean
Heavily soiled ovens may need to self-clean again or for a longer
after the clean cycle
period of time. Heavy spillovers with soft or liquid centers should be wiped up
before starting the clean cycle. See Self-Cleaning Section, Pages 27-28.
Solving Operational Problems
For authorized service or parts information, call (800) 735-4328.
We want you to remain a satisfied customer. If a problem does come up that cannot be resolved to your
satisfaction write to:
Thermador Customer Support Call Center
5551 McFadden Avenue,
Huntington Beach, CA 92649
or phone: (800) 735-4328.
Please include the Model Number, Serial Number and Date of Original Purchase/Installation.
HOW TO OBTAIN SERVICE
Page 35