•
Complete shipping and billing address
•
Repair purchase order.
•
When returning a unit, ship it unit to:
Teltone Corporation
ATTN: write the MRA # here
22121-20th Avenue SE
Bothell, WA 98021-4408
Return Procedures for Canadian Customers
If a unit is found to be defective, contact Teltone Repair Order Entry at
1-800-426-3926 or (206) 487-1515 to obtain a Material Return Authorization
(MRA) number. Units returned without the MRA are subject to an additional
service charge. Please note that the telephone company may ask you to
disconnect the M-106E from the network until the problem has been corrected
or until you are sure the M-106E is not malfunctioning.
Repairs to the M-106E should be made by the Can-am Telecommunications
Associates, Inc., an authorized Canadian maintenance facility.
To add a voice amplifier
If you wish to add a voice amplifier, please provide the following information:
•
Unit model number, unit part number, and serial number from the bottom
of the unit
•
Teltone MRA number on the return label, as shown below:
Can-am Telecommunications Associates Inc.
ATTN: write the MRA # here
1845 Sandstone Manor, Unit 11
Pickering, Ontario
L1W 3X9
Phone: (905) 837-7700 Fax: (905) 839-3150
•
Your name, your company’s name, and complete addresses for shipping
and billing.
To return a unit
When returning units, please provide the following information:
•
Unit model number, unit part number, and serial number from the bottom
of the unit
•
Teltone MRA number on the return label, as shown on the next page
Chapter 7: Warranty, Return, and Technical Support
106E-101, Issue 1
Page 39
