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1.509.926.6000 :: telect.com
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LTX Patch and Splice Panel
LTX Patch and Splice Panel
Fiber :: Install guide
By e-mail: [email protected]
By phone: 1-509-926-6000
Contact your Telect equipment distributor, or call a Telect Support to talk with a Customer Service Representative. Telect will repair or replace
defective products within the limits of the warranty. See "Repacking for Shipment" in this section.
NOTE: Call a Customer Service Representative for a Return Material Authorization (RMA) before returning any equipment.
The procedure for out-of-warranty service is the same as for in-warranty service; however, Telect charges a processing fee. You must submit
a Purchase Order along with a Return Material Authorization (RMA) before returning equipment. Call Telect for assistance in acquiring these
forms.
The processing fee guarantees a repair estimate and is credited against actual material and labor costs.
Tag the equipment showing owner’s name, address, and telephone number, together with a detailed description of the problem.
Use the original shipping container if possible. If you do not have it, package the equipment in a way to prevent shipping damage. Include the
RMA inside the container and legibly print the RMA number on the outside of the package, near the shipping address.
Insure the package.
NOTE: Telect is not liable for shipping damage.
5.2 Technical Support
5.3 In-Warranty Service
5.4 Out-of-Warranty Service
5.5 Repackage for Shipment