16
What problems can I easily resolve?
Problem
Action Required
Bad Communication
Press CANC key
And Try Again
1.
There was a communication failure after the
transaction was initiated.
2.
Press
Cancel
and try again.
Chip cards cannot be
processed
1.
Try inserting a different card. If this card can be read,
the problem is with the first card.
2.
Use a cleaning card to clean the card reader.
Display is too bright or
too dark
1.
Adjust the brightness setting to work with the
lighting at the terminal location.
Magnetic stripe card
reader won’t read cards
1.
Try swiping the card more quickly or more slowly or
from the top of the reader towards you.
2.
Request another form of payment. If this card can
be read, the problem is with the first card.
3.
Use a cleaning card to clean the problem card reader.
Printer does not print
1.
Is there is paper in the device? If there is, ensure that
the paper is loaded correctly.
Printer jam
1.
Ensure that the paper feed is clear and that the paper
roll is loaded correctly.
2.
Ensure the printer lid is closed completely.
Why isn’t my terminal powering on?
1.
Press any button on the terminal to see if it is in power saving mode.
2.
Ensure that the electrical outlet has power.
3.
Ensure that the power cord is properly inserted into the outlet.
4.
Re-insert the power cable into the hub’s power port. Ensure that the power cable
plug is aligned with, and fully inserted into the power port on the hub.
5.
Power on the terminal.
Reference
Storing the terminal
•
They must be stored in temperatures between 0° and 50° Celsius.
•
Do not leave them outdoors overnight, especially in the winter.