5
User management
By utilizing the user types, you can help secure your terminal by limiting access to certain
terminal functionality. Listed below are the user types and their functionality.
Note:
There is a user hierarchy that determines who can access certain functionality:
•
Administrator (TD Technician only),
•
Supervisor, and
•
Operator.
For more information on user management, please review the
Configuration and
Troubleshooting Guide
www.tdmerchantsolutions.com/posresources
Fraud prevention
The following information will help you protect your business from fraudulent transactions.
Manually entered credit card transactions
There is an inherent risk associated with these transactions as they have an increased rate
of fraud. If you do manually enter a credit card transaction which is deemed fraudulent,
you will be held responsible for any chargebacks associated with it. Manually entered
credit card transactions include mail order and telephone order transactions.
Force post transactions are disabled by default
The force post function allows prior authorization numbers to be manually keyed in. For your
protection, this capability is disabled by default on your terminal. If you need to process a force
post transaction, please call the TD Merchant Solutions Help Desk at
1-800-363-1163
to
enable the capability after being authenticated.
Call for authorization
Sometimes, due to a communication or security issue, a transaction cannot or should
not be completed. See the list of messages and events below that will require you to
call for authorization.
If you are uncomfortable manually entering credit card information, as a business owner,
you can request another form of payment (another credit card, debit card, cash, etc.).
We strongly recommended that you protect the Force Post function with a password or
override passcode.
You must call for authorization for
every
force post transaction performed on your terminal.
