6
Whenever
Action
… the card number on the screen does not
match the number embossed on the card.
OR
… the cardholder signature on the receipt
does not match the signature on the
reverse of the card.
OR
… you have any doubts about the validity
of a card or a transaction.
1.
Call for a voice authorization
immediately.
2.
Request a
CODE 10
authorization.
In this situation, you may be dealing
with a fraudulent card and
CODE
10
will alert the financial institution
to this possibility.
Storing cardholder receipts
Merchants are responsible for retaining all receipts to respond to cardholder inquiries.
The following are storage guidelines to ensure their integrity.
Please store your receipts:
•
In a dark, secure area for at least 18 months
•
As long as you retain cash register tapes for direct payment transactions
If TD needs a receipt copy, please send it within eight (8) days and retain a
copy for your records.
The required storage and response times are for TD Merchant Solutions only and
may vary by financial institution.
Your receipts could become unreadable if they are stored in plastic coated
containers or exposed to direct heat or cold sources.
•
In envelopes arranged by date in a secured filing cabinet works well
If you have several terminals use a different envelope for each terminal.
Financial Transactions
The TD Luxe 6200m terminal can perform the following transactions:
•
Purchase
•
Purchase (Phone / Mail)
•
Force post
•
Refund
•
Void
•
Pre-authorization*
•
Gift card*
•
Loyalty*
•
Depending how you have set up your terminal, you may be required to enter a
supervisor ID and password to proceed with any transaction.
•
If the customer’s receipt has a signature line on it, the customer
must
sign it.